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Fidelity Program Jobs in Chicago, IL (NOW HIRING)

Consultant, Actuary

Chicago, IL

$89K - $180K/yr

  • Medical

  • Retirement

  • PTO

Note: Fidelity will not provide immigration sponsorship for this position. The Role We are ... You are knowledgeable in benefit program design, legislative, accounting and regulatory ...

Senior Consultant, Actuary

Chicago, IL · On-site

$110K - $222K/yr

  • Medical

  • Retirement

  • PTO

Note: Fidelity will not provide immigration sponsorship for this position. The Role We are ... You are knowledgeable in benefit program design, legislative, accounting, and regulatory ...

Senior Associate, Actuary

Chicago, IL · On-site

$80K - $153K/yr

  • Medical

  • Retirement

  • PTO

Note: Fidelity will not provide immigration sponsorship for this position. The Role We are ... Knowledge of benefit program design, legislative, account and regulatory requirements (IRS/DOL/FAS ...

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Showing results 1-20

Fidelity Program information

See Chicago, IL salary details

$25.8K

$93.3K

$121K

How much do fidelity program jobs pay per year?

As of Aug 19, 2026, the average yearly pay for fidelity program in Chicago, IL is $93,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a fidelity program?

A Fidelity Program, often referred to as a loyalty program, is a structured rewards system offered by companies to encourage repeat business from customers. Participants in a Fidelity Program typically earn points, discounts, or other incentives for making purchases or engaging with the brand. These programs are designed to enhance customer retention and increase brand loyalty by providing ongoing benefits. Fidelity Programs can be found in various industries, including retail, hospitality, and banking, and may include tiered rewards, special offers, or exclusive member events. Enrolling in a Fidelity Program is usually free and can provide significant value to frequent customers.

What are the key skills and qualifications needed to thrive as a fidelity program manager, and why are they important?

To thrive as a Fidelity Program Manager, you need expertise in project management, data analysis, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and certifications such as PMP or Six Sigma are commonly required. Strong communication, problem-solving, and leadership skills help in driving program success and engaging stakeholders. These skills ensure effective program execution, customer satisfaction, and alignment with organizational goals.

What are some typical challenges faced by professionals working in a fidelity program management role, and how are they addressed?

Professionals in Fidelity Program management roles often encounter challenges such as ensuring consistent customer engagement, accurately tracking rewards data, and integrating new technologies with existing systems. These challenges are addressed by collaborating closely with IT teams, implementing robust data analytics tools, and maintaining transparent communication with customer service and marketing departments. Staying proactive about industry trends and regularly assessing program effectiveness also helps teams adapt and deliver value to both the organization and its customers.

What is the difference between Fidelity Program vs Customer Service Representative?

AspectFidelity ProgramCustomer Service Representative
Required CredentialsBasic knowledge of financial products, certifications varyHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, client engagement, program managementCall centers, retail locations, client interaction
Employer & Industry UsageFinancial services, investment firmsBanking, retail, telecommunications

The Fidelity Program typically involves managing client loyalty initiatives and financial product engagement, requiring some financial knowledge. Customer Service Representatives focus on assisting clients with inquiries and support across various industries. While both roles involve client interaction, the Fidelity Program is more specialized in financial program management, whereas Customer Service Representatives handle broader customer support tasks.

What are the entry-level jobs at Fidelity Program?

Entry-level jobs at Fidelity Program typically include roles such as customer service associate, administrative assistant, or operations associate. These positions often require basic skills in communication, computer proficiency, and a high school diploma or equivalent, with on-the-job training provided. They offer opportunities to gain industry experience and develop professional skills within the financial services environment.

What cities near Chicago, IL are hiring for Fidelity Program jobs?

Cities near Chicago, IL with the most Fidelity Program job openings:

Vice President, Fidelity Workplace Consulting - Health & Welfare

Fidelity Investments

Chicago, IL • On-site

$130K - $264K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago


Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

16th of 150 rated financial services


Job description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

Our health and welfare (H&W) consulting team at Fidelity provides a unique experience for senior candidates looking for an opportunity to be a part of the leadership of a very different consulting practice. Specifically, our team is organized to focus on three key associate experiences:

1. We are client focused. Our work with clients is oriented around problem solving and not defined by product sales. Simply put, we provide unbiased consulting advice to our clients knowing that is fundamental to our ongoing success.

2. All members of this team collaborate on a day-to-day basis. This gives everyone the opportunity to learn from and teach each other. Many of our associates are industry leaders with 20 years of experience in H&W consulting.

3. We believe it is important for our associates to have client exposure early in their careers, and throughout, to develop effective relationship skills. As such, we provide opportunities for all to gain valuable client exposure and assist in the critical process of building client relationships that last. Our leaders are critical for bringing this key tenet to life.

The Role

You will lead client relationships that provide comprehensive H&W support and innovative solutions. These services can involve a variety of topics including, but not limited to: overall strategy development, plan design, reporting, vendor management and selection, pricing, and employee contribution settings and/or retiree health care solutions. You will lead H&W Workplace Consulting projects, mentor other associates and promote collaboration. You will be a member of the H&W leadership team. Specific internal and external responsibilities include:

  • Lead the development and presentation of strategic recommendations to clients on an annual basis

  • Build extensive knowledge of the client and their business and find opportunities to expand relationships to solve client problems

  • Provide overall accountability to our clients for our strategic, analytical and financial deliverables

  • Provide direction, support, and review of health and welfare program renewals/pricing, budgets, IBNP development, and other H&W support

  • Play a leadership role in efforts to expand our H&W client base through participation in RFPs, finalist meetings and the development of new offerings

  • Develop and present webinars, and other marketing efforts, focused on H&Winsights of interest to current and prospective clients

  • Collaborate with other senior leaders in the H&W practice to develop strategies to lead people development and client delivery

  • Lead and mentor the team of H&W associates assigned to support your client team, as well as the general H&W practice

The Expertise and Skills You Bring

  • Minimum 15 years of proven experience in working with strategic management of health and welfare plans, preferably gained in a benefit consulting or brokerage firm

  • Understanding of complex business issues and challenges facing clients today and demonstrated ability to sell applicable H&W consulting services

  • Experience engaging all available resources to address client problems (resourceful & scrappy)

  • Strong client relationship management skills, including excellent communication and responsiveness

  • Ability to independently develop and facilitate strategy discussions; ability to communicate sophisticated financial results to client stakeholders

  • Deep knowledge of health insurance and benefits industry, its practices and applicable laws/regulations, financial issues, point solutions, traditional carriers partner landscape, PBMs and coalitions, etc.

  • Dedication to team collaboration and coordination, including mentoring junior associates and leading teams to facilitate excellent client service (note this role will include managing other associates)

The Team

The Fidelity Workplace Consulting Group is composed of over 600 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, providing a broad range of services that touch on every area of benefits design, strategy, funding, communication, and delivery. Many of our team leaders bring experience from other leading consulting firms. While we primarily serve Fortune 1000 companies, we also work with Fidelity clients of all sizes ranging from Fortune 50 to tax-exempt market to Fortune 2000. For more information about Fidelity Workplace Consulting please visit this link: https://www.fidelityworkplace.com/s/workplaceconsulting.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $130,000-$264,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:Category:Consulting

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