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Fidelity Program Jobs in Chicago, IL (NOW HIRING)

Consultant, Actuary

Chicago, IL · Remote

$89K - $180K/yr

Note: Fidelity will not provide immigration sponsorship for this position. The Role We are ... You are knowledgeable in benefit program design, legislative, accounting and regulatory ...

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Fidelity Program information

See Chicago, IL salary details

$25.8K

$93.3K

$121K

How much do fidelity program jobs pay per year?

As of Jun 10, 2026, the average yearly pay for fidelity program in Chicago, IL is $93,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a Fidelity Program?

A Fidelity Program, often referred to as a loyalty program, is a structured rewards system offered by companies to encourage repeat business from customers. Participants in a Fidelity Program typically earn points, discounts, or other incentives for making purchases or engaging with the brand. These programs are designed to enhance customer retention and increase brand loyalty by providing ongoing benefits. Fidelity Programs can be found in various industries, including retail, hospitality, and banking, and may include tiered rewards, special offers, or exclusive member events. Enrolling in a Fidelity Program is usually free and can provide significant value to frequent customers.

What are the key skills and qualifications needed to thrive as a Fidelity Program Manager, and why are they important?

To thrive as a Fidelity Program Manager, you need expertise in project management, data analysis, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and certifications such as PMP or Six Sigma are commonly required. Strong communication, problem-solving, and leadership skills help in driving program success and engaging stakeholders. These skills ensure effective program execution, customer satisfaction, and alignment with organizational goals.

What is the difference between Fidelity Program vs Customer Service Representative?

AspectFidelity ProgramCustomer Service Representative
Required CredentialsBasic knowledge of financial products, certifications varyHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, client engagement, program managementCall centers, retail locations, client interaction
Employer & Industry UsageFinancial services, investment firmsBanking, retail, telecommunications

The Fidelity Program typically involves managing client loyalty initiatives and financial product engagement, requiring some financial knowledge. Customer Service Representatives focus on assisting clients with inquiries and support across various industries. While both roles involve client interaction, the Fidelity Program is more specialized in financial program management, whereas Customer Service Representatives handle broader customer support tasks.

What are some typical challenges faced by professionals working in a Fidelity Program management role, and how are they addressed?

Professionals in Fidelity Program management roles often encounter challenges such as ensuring consistent customer engagement, accurately tracking rewards data, and integrating new technologies with existing systems. These challenges are addressed by collaborating closely with IT teams, implementing robust data analytics tools, and maintaining transparent communication with customer service and marketing departments. Staying proactive about industry trends and regularly assessing program effectiveness also helps teams adapt and deliver value to both the organization and its customers.
What job categories do people searching Fidelity Program jobs in Chicago, IL look for? The top searched job categories for Fidelity Program jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Fidelity Program jobs? Cities near Chicago, IL with the most Fidelity Program job openings:

Director, Defined Benefit Senior Data Consultant - Fidelity Workplace Consulting

Fidelity Investments

Chicago, IL • Remote

$110K - $222K/yr

Full-time

Medical, Retirement, PTO

Posted 21 days ago


Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services


Job description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

Do you excel at helping clients tackle meaningful issues? Do you have knowledge of the Defined Benefits industry? As part of our Data Consulting team, your work will help provide clients high quality, comprehensive and efficient quality solutions regarding their benefit programs.

The Senior Data Consultant is responsible for business development and overall service delivery of data consulting services to the client. In this role, you will interact directly with clients as well as participate in project status meetings with the Consultant. Additionally, you will work with the Consultant and the internal Fidelity team, as needed, on identifying and reviewing the client's data and custom administration needs and propose solutions to meet them. You will be accountable for program management of the client assignment working in a deadline-oriented environment.

  • Building, managing, and growing client relationships by delivering an outstanding level of customer satisfaction with every engagement.

  • Owning the creation and delivery of benefit adding proposals, up to and including client contract sign-off and approval.

  • Ensuring project team members deliver realistic project plans including scope, duration, and effort.

  • Providing oversight to the program to ensure it is aligned to the strategy, plan, and budget.

  • Identifying risk areas and lead team to appropriate solutions when obstacles are encountered.

  • Identifying, defining, acquiring, digesting, and applying client specific benefit plan knowledge, inclusive of administrative procedures, systems configuration, and data utilization.

The Expertise and Skills You Bring

  • 10 years+ of experience in a Defined Benefit consulting, client management or an administration team manager role (corporate benefits, outsourcing or consulting firm)

  • 3 years+ of business development experience

  • 3 years+ focused on program/project management

  • Implementation experience preferred

  • Understanding of Defined Benefit plans and administration is required. Defined Benefit, Stock Plan, Health Savings Account, Health and Welfare administration, payroll/HRIS systems experience is a plus

  • Leading the initial new business development process from prospecting to final project completion

  • Positive relationship leadership skills including relationship building, influencing, and a consultative approach.

  • Strong problem solving and outstanding program management skills.

  • Expansive depth and breadth of the Defined Benefit industry.

The Team

The Fidelity Workplace Consulting Group is composed of over 600 professionals who advise clients on the management of their domestic benefits. This is a fast-growing business within Fidelity, providing a broad variety of services that touch on every area of benefits design, strategy, funding, communication, and delivery! While we focus on working with the Fortune 1000, we also work with Fidelity clients of all sizes.

The base salary range for this position is $110,000-$222,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:Category:Consulting

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