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Fidelity Program Jobs in Washington (NOW HIRING)

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Fidelity Program information

What is a fidelity program?

A Fidelity Program, often referred to as a loyalty program, is a structured rewards system offered by companies to encourage repeat business from customers. Participants in a Fidelity Program typically earn points, discounts, or other incentives for making purchases or engaging with the brand. These programs are designed to enhance customer retention and increase brand loyalty by providing ongoing benefits. Fidelity Programs can be found in various industries, including retail, hospitality, and banking, and may include tiered rewards, special offers, or exclusive member events. Enrolling in a Fidelity Program is usually free and can provide significant value to frequent customers.

What are the key skills and qualifications needed to thrive as a fidelity program manager, and why are they important?

To thrive as a Fidelity Program Manager, you need expertise in project management, data analysis, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and certifications such as PMP or Six Sigma are commonly required. Strong communication, problem-solving, and leadership skills help in driving program success and engaging stakeholders. These skills ensure effective program execution, customer satisfaction, and alignment with organizational goals.

What are some typical challenges faced by professionals working in a fidelity program management role, and how are they addressed?

Professionals in Fidelity Program management roles often encounter challenges such as ensuring consistent customer engagement, accurately tracking rewards data, and integrating new technologies with existing systems. These challenges are addressed by collaborating closely with IT teams, implementing robust data analytics tools, and maintaining transparent communication with customer service and marketing departments. Staying proactive about industry trends and regularly assessing program effectiveness also helps teams adapt and deliver value to both the organization and its customers.

What is the difference between Fidelity Program vs Customer Service Representative?

AspectFidelity ProgramCustomer Service Representative
Required CredentialsBasic knowledge of financial products, certifications varyHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, client engagement, program managementCall centers, retail locations, client interaction
Employer & Industry UsageFinancial services, investment firmsBanking, retail, telecommunications

The Fidelity Program typically involves managing client loyalty initiatives and financial product engagement, requiring some financial knowledge. Customer Service Representatives focus on assisting clients with inquiries and support across various industries. While both roles involve client interaction, the Fidelity Program is more specialized in financial program management, whereas Customer Service Representatives handle broader customer support tasks.

What are the entry-level jobs at Fidelity Program?

Entry-level jobs at Fidelity Program typically include roles such as customer service associate, administrative assistant, or operations associate. These positions often require basic skills in communication, computer proficiency, and a high school diploma or equivalent, with on-the-job training provided. They offer opportunities to gain industry experience and develop professional skills within the financial services environment.

What are popular job titles related to Fidelity Program jobs in Washington?

For Fidelity Program jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Fidelity Program jobs in Washington look for?

The top searched job categories for Fidelity Program jobs in Washington are:

What cities in Washington are hiring for Fidelity Program jobs?

Cities in Washington with the most Fidelity Program job openings:

Fidelity Program jobs near you
Infographic showing various Fidelity Program job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 2% Temporary, and 8% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Program Coordinator, Fidelity Programs

UNITED NEGRO COLLEGE FUND

Washington, DC • On-site

$54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Title: Program Coordinator, Fidelity Programs

Department: Scholarships & Programs

Reports To: Director, Program Management

FLSA Status: Non-Exempt

Band: B1 – L2

JOB DESCRIPTION

The Program Coordinator is responsible for organizing, coordinating, and processing designated scholarship activities that are administered by the program administration department. The Program Coordinator interacts with corporate donors, students, and departmental staff to carry out program processes, organize and disseminate scholarship data, and maintain databases.

ABOUT UNCF

The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.

PRIMARY RESPONSIBILITIES AND DUTIES:

  • Develop and manage scholars’ program databases to support the planning, coordination, awarding, and administration/processing and follow-up of scholarship funds.
  • Assist with the maintenance of key/critical corporate relationships to implement and monitor effective programs, which meet the needs of donors.
  • Develop and coordinate reporting tools for use with corporate donors to meet periodic client needs.
  • Assist with the development of periodic surveys of scholarship recipients to determine effectiveness of program.
  • Recommend and prepare updates to website content and online applications. Coordinate updates with UNCF professional IT staff. Monitor site for routine updates. Filter calls and email as the frontline staff member for program’s constituents. 
  • Coordinate the handoff of programs workstream with the College Success Coach Team. 
  • Develop and coordinate reporting tools for use with corporate donors to meet periodic client needs.
  • Assist with the development of manuals, procedures and guidelines for program administration
  • Provide assistance to Program Managers when needed.

 SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS: 

EDUCATION AND EXPERIENCE 

Bachelor’s degree (B.A.) from an accredited four (4) year college or equivalent work experience or appropriate combination of education and work experience.

OTHER SKILLS AND ABILITIES 

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Strong organizational and written and oral communication skills

Proficiency in Microsoft O365 Apps, Products, and Services including Excel and PowerPoint.

ADDITIONAL INFORMATION

Benefits include:

Medical, Dental & Vision

Vacation, Sick & Personal Leave

Life Insurance (Basic & Optional)

Flex Spending Accounts

403(b) Retirement Account

Holiday Savings Plan

Annual Success Sharing


Salary Range: $54,000.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF’s Washington DC Headquarters building.



Background checks required.

UNCF is EOE M/F/D/V