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Fidelity Program Jobs in Washington (NOW HIRING)

Fidelity Investments

Branch Leader - Bethesda, MD

Bethesda, MD · On-site

$100K - $168K/yr

  • Medical

  • Retirement

  • PTO

You may work at more than one branch or have a different main branch during the program. Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased ...

Herdt Consulting Inc

Program Manager (1029)

Alexandria, VA · On-site

$140K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Financial Security: 401K program with Fidelity (including company match) and Flexible Spending Account (FSA). * Insurance: Short-term and Long-term Disability provided at no cost, plus voluntary Life ...

People Encouraging People

Program Manager

Rockville, MD · On-site

$80K - $90K/yr

  • PTO

... · Ensure fidelity to the ACT model and best practices · Monitor caseloads, staffing ratios, and service delivery · Oversee scheduling, coverage, and daily team meetings · Manage program ...

People Encouraging People

Program Manager

Rockville, MD · On-site

$80K - $90K/yr

  • PTO

... · Ensure fidelity to the ACT model and best practices · Monitor caseloads, staffing ratios, and service delivery · Oversee scheduling, coverage, and daily team meetings · Manage program ...

Bowhead

Program Manager

Fort Belvoir, VA · On-site

$125K - $175K/yr

Overview Program Manager (DTRA PAO) Bowhead is seeking a Program Manager for the upcoming DTRA PAO ... visual fidelity * Ensure OPSEC and PAO release checkpoints are respected, recognizing the ...

Bowhead

Program Manager

Fort Belvoir, VA

$125K - $175K/yr

Overview Program Manager (DTRA PAO) Bowhead is seeking a Program Manager for the upcoming DTRA PAO ... visual fidelity * Ensure OPSEC and PAO release checkpoints are respected, recognizing the ...

Ampact

Program Coach

Fairfax, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with content experts to ensure program fidelity and to maximize outcomes. * Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide ...

Ampact

Program Coach

Fairfax, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with content experts to ensure program fidelity and to maximize outcomes. * Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide ...

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Showing results 21-40

All JobsFidelity Program JobsFidelity Program Jobs in Washington

Fidelity Program information

What is a fidelity program?

A Fidelity Program, often referred to as a loyalty program, is a structured rewards system offered by companies to encourage repeat business from customers. Participants in a Fidelity Program typically earn points, discounts, or other incentives for making purchases or engaging with the brand. These programs are designed to enhance customer retention and increase brand loyalty by providing ongoing benefits. Fidelity Programs can be found in various industries, including retail, hospitality, and banking, and may include tiered rewards, special offers, or exclusive member events. Enrolling in a Fidelity Program is usually free and can provide significant value to frequent customers.

What are the key skills and qualifications needed to thrive as a fidelity program manager, and why are they important?

To thrive as a Fidelity Program Manager, you need expertise in project management, data analysis, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, data analytics tools, and certifications such as PMP or Six Sigma are commonly required. Strong communication, problem-solving, and leadership skills help in driving program success and engaging stakeholders. These skills ensure effective program execution, customer satisfaction, and alignment with organizational goals.

What are some typical challenges faced by professionals working in a fidelity program management role, and how are they addressed?

Professionals in Fidelity Program management roles often encounter challenges such as ensuring consistent customer engagement, accurately tracking rewards data, and integrating new technologies with existing systems. These challenges are addressed by collaborating closely with IT teams, implementing robust data analytics tools, and maintaining transparent communication with customer service and marketing departments. Staying proactive about industry trends and regularly assessing program effectiveness also helps teams adapt and deliver value to both the organization and its customers.

What is the difference between Fidelity Program vs Customer Service Representative?

AspectFidelity ProgramCustomer Service Representative
Required CredentialsBasic knowledge of financial products, certifications varyHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, client engagement, program managementCall centers, retail locations, client interaction
Employer & Industry UsageFinancial services, investment firmsBanking, retail, telecommunications

The Fidelity Program typically involves managing client loyalty initiatives and financial product engagement, requiring some financial knowledge. Customer Service Representatives focus on assisting clients with inquiries and support across various industries. While both roles involve client interaction, the Fidelity Program is more specialized in financial program management, whereas Customer Service Representatives handle broader customer support tasks.

What are the entry-level jobs at Fidelity Program?

Entry-level jobs at Fidelity Program typically include roles such as customer service associate, administrative assistant, or operations associate. These positions often require basic skills in communication, computer proficiency, and a high school diploma or equivalent, with on-the-job training provided. They offer opportunities to gain industry experience and develop professional skills within the financial services environment.

What are popular job titles related to Fidelity Program jobs in Washington?

For Fidelity Program jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Fidelity Program jobs in Washington look for?

The top searched job categories for Fidelity Program jobs in Washington are:

What cities in Washington are hiring for Fidelity Program jobs?

Cities in Washington with the most Fidelity Program job openings:

Fidelity Program jobs near you
Infographic showing various Fidelity Program job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 2% Temporary, and 8% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Client Support Specialist - Greater Washington DC Area (REMOTE)

Fidelity Investments

Leesburg, VA

$44K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

16th of 150 rated financial services

Job description

Job Description:

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:

DC, Marlton, NJ, Arlington, Alexandria, Tyson's Corner, Reston, Leesburg/Lansdowne

Note: Fidelity will not provide immigration sponsorship for this position.

As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need.In this role, you will help us to increase customer loyalty and drive business development opportunities.

The Team

While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past.Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization.These simple but powerful values set us apart from our competition.

The Expertise You Have

  • Series 7 required

  • Series 63 or ability to obtain within 90 days

  • 2-3 years of previous financial services experience

The Skills You Bring

  • Broad based knowledge and understanding of general financial planning concepts

  • Proven customer service, client support and problem resolution skills

  • Strong verbal and written communication skills

  • Ability to effectively influence others

  • Robust time management and organizational skills

The Value You Deliver

  • Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $44,000-80,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service

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