Family Manager Jobs in Rochester, NY (NOW HIRING)

Description

POSITION TITLE:  Family Advocate 

SALARY RANGE: $48,000 - $52,000 annually 

REPORTS TO:  Director of Intervention MDT & Family Services 

FLSA STATUS:  Full time (40 hours), Non-exempt 

GENERAL DESCRIPTION: 

The Family Advocate provides direct advocacy support services to child victims and non-offending family members. The Family Advocate monitors case progress, maintains client files and documents services provided accordingly. The Family Advocate performs the job duties according to professional ethics, maintaining a high standard of confidentiality and in line with the National Children's Alliance program standards. 

The Family Advocate position is full-time at 40 hours per week typically during standard office hours, and reports to the Director of Intervention MDT & Family Services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

During appointments at the child advocacy center, engage and establish rapport with child victims and non-offending family members. 

Provide advocacy services according to the National Children's Alliance (NCA) standards and as delineated in the CACGROC Multidisciplinary Team (MDT) Child Abuse Guidelines. 

Coordinate, schedule and/or make referrals for services to be provided by team members and other providers as warranted. 

Assist families in understanding the legal system in relation to the prosecution of child abuse cases and provide proactive outreach, follow-up and accompaniment services to victims and non-offending family members throughout the investigative and judicial process.

Administer screenings to assess the needs of the victim and non-offending family members including but not limited to a mental health screening. 

Develop comprehensive safety plans with the non-offending caregivers as needed. 

Provide proactive outreach and follow-up to ensure victims and non-offending family members are engaged in mental health services, if necessary. 

Assist non-offending caregivers/guardians with completing and filing NYS Office of Victim Services (OVS) compensation claim applications.

Responsible for the documentation and data collection of cases in the Collaborate system, coordinating with the Data Program Manager. 

Answer calls on the triage phone, assess client needs, coordinate services, and provide appropriate referrals as needed.

Work collaboratively with the multidisciplinary team (MDT) providing support at the child advocacy center or by responding in the field as appropriate.

Communicate effectively with child victims, witnesses, and others regardless of age, sex, social, economic, cultural, or ethnic backgrounds, maintaining a strict standard of confidentiality.

Off-site visits are sometimes necessary to meet the needs of the client/case.  Off-site visits may include hospitals, schools, or the client's home. Typically, these visits are with another MDT member.

Other duties as assigned 

Requirements

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations.  The requirements listed below are representative of the knowledge, skill and/or ability required.  

EDUCATION AND EXPERIENCE:

Bachelor's degree in social work, counseling, criminal justice, psychology or related field with a minimum of one to three years' experience working with victims and/or vulnerable children/families, or

Associate's degree in social work, counseling, criminal justice, psychology or related field with at least three to five years' directly relevant experience working with victims and/or vulnerable children/families.

SKILLS, KNOWLEDGE AND ABILITIES:

Outstanding customer service, interpersonal communication, and listening skills

Prior experience providing crisis counseling or problem solving with at-risk children and families

Knowledge of advocacy standards and skills relating to victims of crime

Knowledge of child abuse dynamics, child protective and law enforcement investigation procedures, and the legal reporting mandates for professionals

Ability to engage and build rapport with all children and family members 

Familiarity with the legal, social service, medical and mental health systems responsible for protecting children

Ability to build and maintain positive working relationships with multiple agencies 

Ability to effectively prioritize and organize assignments in a fast-paced work environment

Respect for diversity and a commitment to providing culturally competent and inclusive services

PHYSICAL REQUIREMENTS:

Prolonged periods of working on a computer

Ability to communicate, both verbally and in written form

Ability to bend, squat, and climb stairs, as well as lift 25 pounds

Must be able to work a flexible schedule and have reliable transportation to travel to multiple sites when needed

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The employee can perform the essential functions of the position, with or without reasonable accommodation.