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Facebook Chat Jobs (NOW HIRING)

Intelligent Grind Promotions

Street Team

Austin, TX · On-site

Active on all social media Twitter, Facebook, Instagram, Snap Chat, etc. * Reliable transportation. * Genre tastemaker, musically inclined and hip to new upcoming hip-hop talent. * Sociable, outgoing ...

Intelligent Grind Promotions

Street Team

Austin, TX

Active on all social media Twitter, Facebook, Instagram, Snap Chat, etc. * Reliable transportation. * Genre tastemaker, musically inclined and hip to new upcoming hip-hop talent. * Sociable, outgoing ...

Intelligent Grind Promotions

Street Team

Dallas, TX

Active on all social media Twitter, Facebook, Instagram, Snap Chat, etc. * Reliable transportation. * Genre tastemaker, musically inclined and hip to new upcoming hip-hop talent. * Sociable, outgoing ...

Intelligent Grind Promotions

Street Team

Dallas, TX · On-site

Active on all social media Twitter, Facebook, Instagram, Snap Chat, etc. * Reliable transportation. * Genre tastemaker, musically inclined and hip to new upcoming hip-hop talent. * Sociable, outgoing ...

Intelligent Grind Promotions

Street Team

Houston, TX · On-site

Active on all social media Twitter, Facebook, Instagram, Snap Chat, etc. * Reliable transportation. * Genre tastemaker, musically inclined and hip to new upcoming hip-hop talent. * Sociable, outgoing ...

Intelligent Grind Promotions

Street Team

Houston, TX

Active on all social media Twitter, Facebook, Instagram, Snap Chat, etc. * Reliable transportation. * Genre tastemaker, musically inclined and hip to new upcoming hip-hop talent. * Sociable, outgoing ...

GRTC

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

Provide schedule, route, fare and other general information to phone-in and chat/email customers ... Proficiency in Microsoft applications, Twitter, Facebook. * Ability to effectively communicate with ...

GRTC Transit System

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

Provide schedule, route, fare and other general information to phone-in and chat/email customers ... Proficiency in Microsoft applications, Twitter, Facebook. * Ability to effectively communicate with ...

Intelligent Grind Promotions

Promoter

Dallas, TX · On-site

Active on social media (Twitter, Instagram, Facebook, Vine, Snap Chat) * Reliable transportation ( Bike, Car, Motorcycle, Etc) * Genre tastemaker, and musically inclined ( Hip Hop, Electronic Dance ...

Intelligent Grind Promotions

Promoter

Dallas, TX

Active on social media (Twitter, Instagram, Facebook, Vine, Snap Chat) * Reliable transportation ( Bike, Car, Motorcycle, Etc) * Genre tastemaker, and musically inclined ( Hip Hop, Electronic Dance ...

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All JobsFacebook Chat Jobs

Facebook Chat information

What are some common challenges faced by Facebook Chat support agents, and how can they overcome them?

Facebook Chat Support Agents often encounter challenges such as managing high volumes of inquiries, handling frustrated or upset users, and staying updated with frequent platform changes. To overcome these, agents benefit from strong multitasking skills, empathy, and continuous learning through regular training. Collaborating closely with team members and supervisors can also help resolve complex issues and ensure consistent service quality. Effective time management and utilizing internal knowledge bases are key strategies for success in this fast-paced role.

What is the difference between Facebook Chat vs Customer Service Representative?

AspectFacebook ChatCustomer Service Representative
CredentialsNone required, familiarity with social media platformsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, digital platform-basedOffice or call center, in-person or remote
Industry UsageUsed by businesses for online engagement and supportUsed across various industries for direct customer interaction
Primary RoleResponding to customer inquiries via Facebook MessengerHandling customer issues, providing information, resolving complaints

Facebook Chat involves managing customer interactions through social media messaging, often requiring quick responses and familiarity with social platforms. Customer Service Representatives handle a broader range of customer issues across multiple channels, with a focus on problem-solving and communication skills. While Facebook Chat is a specific tool used within customer service roles, the two are related but distinct in scope and responsibilities.

What are Facebook Chat jobs?

Facebook Chat jobs typically involve managing and responding to messages on Facebook Messenger for a business or organization. This can include customer service, answering inquiries, providing support, or engaging with clients to build relationships. People in these roles are expected to communicate clearly, resolve issues efficiently, and maintain a positive brand image. Some positions may require multitasking, using chatbots, or working with other social media platforms as well.

What are the key skills and qualifications needed to thrive as a Facebook Chat support specialist, and why are they important?

To excel as a Facebook Chat Support Specialist, you need strong written communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat support platforms, and basic troubleshooting tools is typically required. Outstanding empathy, patience, and the ability to multitask help you connect with customers and resolve their issues efficiently. These skills ensure high-quality, responsive customer service and contribute to positive brand reputation and customer satisfaction.
More about Facebook Chat jobs
What cities are hiring for Facebook Chat jobs? Cities with the most Facebook Chat job openings:
What states have the most Facebook Chat jobs? States with the most job openings for Facebook Chat jobs include:
What job categories do people searching Facebook Chat jobs look for? The top searched job categories for Facebook Chat jobs are:
Facebook Chat jobs near you
Infographic showing various Facebook Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 14% Part Time, 1% Temporary, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Member Experience Coordinator

AAA Hoosier Motor Club

Indianapolis, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

AAA Hoosier Motor Club rating

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

288th of 303 rated insurance

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America’s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit Hoosier.aaa.com.
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Paid Time Off.
  • Paid Holidays.
  • Corporate Incentive Plan (CIP)
  • Company provided LTD amp; Basic Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.
Position Summary:
As a Member Experience Coordinator, you will play a crucial role in ensuring the overall data integrity, collection, and maintenance of membership records. Responsible for various tasks, including processing incoming mail, providing internal support, managing Phone Co processing, handling phone queue responsibilities, addressing web-related inquiries, and overseeing membership transfers in and out of Hoosier Territory through MITA.
Duties and Responsibilities:
1. Processing Incoming Mail:
• Manage Direct Mail Responses efficiently.
• Manage Address Changes, Undeliverable, and Returned Mail.
• Handle Member Correspondence effectively.
2. Internal Support:
• Answer procedural questions from branch staff.
• Provide technical support for Connect Suite.
• Respond to inquiries via memberrecords@aaahoosier.com.
3. Phone Queue:
• Inbound Queue: Process new member joins.
• Manage billing inquiries and change requests with accuracy and professionalism.
• Process Cancellation Requests, ensuring a thorough understanding of member concerns and focusing on retention.
4. Outbound Queue: Member outreach.
• Support existing Member Retention efforts.
5. Web:
• Respond to Contact Us requests and engage in Chat via AAA.com.
• Address Changes, Duplicate Card Requests, and Account Login assistance.
6. MITA (Membership Information Transfer Application):
• Manage membership transfers in and out of Hoosier Territory.
7. Perform other duties as requested by management.
Education and/or Experience Requirements:
High school diploma or general education degree (GED); plus, one year of inside sales, data management, or customer service experience is preferred.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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