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Experience Coordinator Jobs (NOW HIRING)

XpresSpa

Experience Coordinator

Manhattan, NY

$20 - $21/hr

As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing ...

Suitsupply

Customer Experience Coordinator

Boston, MA · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Suitsupply

Customer Experience Coordinator

Boston, MA · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Colson Group

Customer Experience Coordinator

Chino, CA

$18.25 - $24/hr

Job Summary The Customer Experience Coordinator is responsible for servicing the needs of existing assigned customers and developing new prospects to increase customer satisfaction as well as the ...

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Experience Coordinator information

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$27K

$57.9K

$101.5K

How much do experience coordinator jobs pay per year?

As of Aug 8, 2026, the average yearly pay for experience coordinator in the United States is $57,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,500.00 per year, depending on experience, location, and employer.

How does an experience coordinator typically collaborate with other departments to enhance customer or guest satisfaction?

Experience Coordinators often serve as the bridge between guests or customers and various internal teams, such as operations, marketing, and facilities. They regularly communicate client feedback, coordinate logistics for events or services, and ensure that every detail aligns with brand standards. This cross-functional collaboration allows them to quickly resolve issues, implement improvements, and create memorable experiences. Strong interpersonal and organizational skills are crucial for managing these relationships and ensuring smooth execution.

What does an experience coordinator do?

An experience coordinator plans and manages events or activities to ensure a positive experience for clients or attendees. They coordinate logistics, communicate with vendors, and often use tools like event management software. Strong organizational and communication skills are essential for this role.

What is an experience coordinator?

Experience Coordinators are professionals responsible for designing, organizing, and managing events or experiences to ensure participants have a positive and memorable time. They work in various industries, such as hospitality, corporate events, entertainment, or customer service, and handle logistics, communication, and problem-solving throughout the event process. Their main goal is to create seamless and engaging experiences by understanding client or guest needs and coordinating with multiple teams or vendors.

What are the key skills and qualifications needed to thrive as an experience coordinator, and why are they important?

To thrive as an Experience Coordinator, you need strong organizational abilities, event planning experience, and often a bachelor’s degree in hospitality, marketing, or a related field. Familiarity with event management software, CRM tools, and digital collaboration platforms is typically required. Exceptional communication, problem-solving, and customer service skills help you anticipate and exceed client expectations. These skills ensure seamless execution of events and positive client experiences, which are vital for organizational reputation and repeat business.
More about Experience Coordinator jobs
What cities are hiring for Experience Coordinator jobs? Cities with the most Experience Coordinator job openings:
What are the most commonly searched types of Experience jobs? The most popular types of Experience jobs are:
What states have the most Experience Coordinator jobs? States with the most job openings for Experience Coordinator jobs include:
Experience Coordinator jobs near you
Infographic showing various Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,869 per year, or $27.8 per hour.

Experience Coordinator

XpresSpa

Manhattan, NY

$20 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

XpresSpa rating

3.7

Company rating: 3.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Description

Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs of people on the go. As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing appointments, and providing exceptional customer service to enhance the overall well-being of our guests.

Responsibilities:
Guest Service:

  • Greet guests with a warm and welcoming demeanor, creating a positive first impression.
  • Engage with guests to understand their preferences and tailor spa services to meet individual needs.
  • Function as a liaison between spa staff and guests to facilitate smooth communication.
  • Maintain a professional and ethical approach in all interactions with guests.

Appointment Management:

  • Schedule and manage spa visits efficiently, including walk-ins and online bookings.
  • Coordinate with service providers to ensure accurate scheduling and timely service delivery.[RO1]

Facility Maintenance:

  • Ensure the cleanliness and orderliness of the spa reception area.
  • Report any maintenance issues to the appropriate personnel.

Sales:

  • Promote spa services and products to guests.
  • Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
  • Provide product knowledge and recommendations to customers.
  • Process spa payment accurately and efficiently.

Team Collaboration:

  • Collaborate with spa technicians, management, and other staff to create a cohesive and positive work environment.
  • Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.

Problem Resolution:

  • Address and resolve guests concerns or issues promptly and professionally.
  • Escalate complex matters to management when necessary.

Compliance:

  • Adhere to all regulations and polices related to spa operations.
  • Maintain confidentiality regarding guests' information and spa procedures.
  • Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
  • Follow spa policies and procedures related to health and safety.

Required Qualifications:

  • Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of train travelers.
  • Excellent interpersonal and communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in using computer systems and booking software.
  • Ability to remain calm and composed in demanding environments.

Preferred Qualifications:

  • Previous experience as a customer service, hospitality, or spa coordinator
  • Knowledge of spa services and products.
  • Additional Education or Certification in Hospitality.

Core Competencies:

  • Communication
  • Results Driven
  • Customer Focus
  • Teamwork

Benefits:

  • Competitive Hourly Wage
  • Employee Discounts on Products and Services
  • Flexible scheduling
  • Medical Dental, Vision, and Pet Insurance *
  • 401K with Corporate Match
  • Generous PTO Plan

Join us at our spa where your passion for hospitality meets the soothing world of wellness. Please send your resume to careers@xpresspa.com. We look forward to hearing from you!

* Is for full-time positions only.

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