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Executive Call Center Manager Jobs (NOW HIRING)

Vitalsearchgroup

Call Center Manager

Dallas, TX

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

Vitalsearchgroup

Call Center Manager

Jacksonville, FL

$65K - $85K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

MV Transportation

Call Center Manager

Dallas, TX · On-site

MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...

Vitalsearchgroup

Call Center Manager

Houston, TX

$65K - $85K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

MV Transportation

Call Center Manager

Dallas, TX · On-site

Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill) you'll hear us say "because of Goodwill" a lot. Often it means, "because of Goodwill I got a hand up ...

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How much do executive call center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for executive call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

More about Executive Call Center Manager jobs
What cities are hiring for Executive Call Center Manager jobs? Cities with the most Executive Call Center Manager job openings:
What are the most commonly searched types of Call Center Manager jobs? The most popular types of Call Center Manager jobs are:
What states have the most Executive Call Center Manager jobs? States with the most job openings for Executive Call Center Manager jobs include:
What job categories do people searching Executive Call Center Manager jobs look for? The top searched job categories for Executive Call Center Manager jobs are:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 70% Full Time, 24% Part Time, and 2% Contract. Highlights an 56% Physical, 6% Hybrid, and 38% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Manager

Call Center Manager

MV Transportation

West Palm Beach, FL

Full-time

Posted 12 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

59th of 76 rated public transport

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our call center performance, in compliance with the policies of the contracting agency and in conformance with company procedures. The Call Center Manager is primarily responsible for, but not limited to:

  • Effectively manage all call center functions, including key metrics such as call answer times.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train, and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Contributes to maintaining the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly, and monthly reviews of key operational metrics.
  • Implement, promote, and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have at least three (3) years' experience managing a call center with over 25 staff at any given time.
  • Bilingual in Creole
  • The ideal candidate would have experience in scheduling, personnel management, and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Experience managing a fast-paced environment.
  • Transportation industry experience a plus

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

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Hours and flexibility

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