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Call Center Manager Director Jobs (NOW HIRING)

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... Perform other duties as directed by TransCore management. Requirements and Qualifications To ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client ... Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client ... Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... Perform other duties as directed by TransCore management. Requirements and Qualifications To ...

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Be the direct liaison for the call center staff union. * Act as the direct liaison with the client ... Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center ...

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

Position Summary We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for ...

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

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All JobsBusiness JobsCustomer Service JobsDirector Of Customer Service JobsCall Center Manager Director Jobs

Call Center Manager Director information

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$44K

$103K

$160K

How much do call center manager director jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center manager director in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Call Center Manager Director vs Call Center Supervisor?

AspectCall Center Manager DirectorCall Center Supervisor
ResponsibilitiesOversees multiple departments, strategic planning, high-level decision makingManages daily operations, supervises agents, ensures performance targets
CredentialsBachelor's degree, management experience, leadership skillsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentExecutive offices, corporate settingsCall center floor, team supervision
Industry UsageUsed in large organizations, corporate call centersCommon in all sizes of call centers, customer service teams

The Call Center Manager Director focuses on strategic leadership and overseeing multiple teams, while the Call Center Supervisor handles daily team management and operational tasks. Both roles require customer service knowledge, but the Director position involves higher-level planning and decision-making.

What cities are hiring for Call Center Manager Director jobs?

Cities with the most Call Center Manager Director job openings:

What are the most commonly searched types of Call Center Manager jobs?

The most popular types of Call Center Manager jobs are:

What are popular job titles related to Call Center Manager Director jobs?

For Call Center Manager Director jobs, the most frequently searched job titles are:

Infographic showing various Call Center Manager Director job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.

Call Center Manager

Chandler, AZ • On-site

Bath Concepts Independent Dealers
Business Management Consulting • 1 - 10 employees
Learn more about Bath Concepts Independent Dealersexternal

Full-time

Posted yesterday

New

Job description

CALL CENTER MANAGER
Director of First Impressions & High Fives
Location: Tolleson AZ
APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound
appointment-setting team.
We believe a successful call center doesn't have to be a stuffy, rigid environment. We want energy. We want enthusiasm. We want people celebrating wins and enjoying coming to work. But we also want results.
We're looking for a leader who understands that a great call center isn't measured simply by how many appointments are set. It's measured by the quality of those appointments and what ultimately happens in the home. If you know how to motivate a room, coach people, hold a team accountable and use numbers to improve performance, we want to talk to you.
What You'll Be Doing
  • Lead the Floor: Create an energetic, positive and productive environment where people want to perform.
  • Coach in Real Time: Listen to calls, provide immediate feedback, role-play objections and continuously develop your team's skills.
  • Own Appointment Quality: Make sure appointments are properly set, expectations are clearly established, and our Sales Representatives receive the best opportunities possible.
  • Master the Metrics: Monitor KPIs, dialer activity, set rates, confirmation rates, appointment quality, sit rates and conversion trends. Don't just report the numbers - use them to improve performance.
  • Create Accountability: Establish clear expectations, recognize strong performance and address problems quickly and directly.
  • Develop Your People: Identify strengths and weaknesses within the team and coach each person accordingly.
  • Bring the Energy: Run contests, spiffs and team activities that make achieving goals fun and rewarding.
  •  Lead by Example: When necessary, get on the phones, handle difficult situations and show the team what great sounds like.
What You Bring to APEX
  • Proven experience managing an outbound call center, inside-sales team or appointment-setting operation
  • Strong coaching and people-development skills
  • The ability to balance enthusiasm and empathy with accountability
  • A strong understanding of call-center KPIs and conversion metrics
  • Experience listening to and evaluating calls for quality and effectiveness
  • The ability to identify problems, develop solutions and measure the results
  • A leadership style that earns respect rather than simply demanding it
  • Hands-on experience with Lead Perfection and/or Five9 is a major plus
The Person We're Looking For
We're not looking for someone to simply manage schedules and watch a dashboard. We're looking for someone who can lead people and improve performance.
You should be comfortable celebrating a record-setting day - and equally comfortable having a direct coaching
conversation when expectations aren't being met. You should enjoy developing people, solving problems and figuring out why the numbers are doing what they're doing. Most importantly, you should understand that our Call Center creates the first impression of APEX and plays a critical role in everything that happens afterward.
Why APEX?
APEX Windows & Bath has served homeowners for more than 30 years. We believe in working hard, treating people well and creating opportunities for talented people to succeed.
You'll be joining a company that is investing in its people, its processes and its future.
We offer a competitive base salary plus performance-based incentives tied to the success of your team.
If you're looking for an opportunity where you can build a great team, make measurable improvements and have a real impact on the business, we'd like to meet you.
READY TO LEAD?
Send us your resume along with a short note telling us about a team you've led, a performance problem you've solved, or the best sales contest you've ever created

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