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Executive Call Center Manager Jobs (NOW HIRING)

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

09 Build

Call Center Manager

Miami, FL · On-site

$75K/yr

Track and report key metrics (calls, contacts, appointments set, conversion) to executive ... Proven experience managing a call center or appointment- setting/telemarketing team * Strong people ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

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JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

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Executive Call Center Manager information

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$29.5K

$63.8K

$109.5K

How much do executive call center manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for executive call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically executive or senior management roles such as Call Center Director or Vice President of Customer Service, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center operations and technology tools.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

What is the highest position in a call center?

The highest position in a call center is typically the Director or Vice President of Customer Service or Call Center Operations. These roles oversee multiple departments, set strategic goals, and manage senior managers or managers responsible for daily operations. They often require extensive experience, leadership skills, and knowledge of call center technologies and metrics.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, performance targets, and handling difficult customer interactions. Effective communication skills and stress management techniques are important for success in such roles.

What is the highest call centre salary?

The highest salaries for an Executive Call Center Manager can exceed $100,000 annually, especially in large organizations or high-cost regions. Compensation depends on experience, location, company size, and industry, with top earners often holding advanced management skills and certifications.
More about Executive Call Center Manager jobs
What cities are hiring for Executive Call Center Manager jobs? Cities with the most Executive Call Center Manager job openings:
What are the most commonly searched types of Call Center Manager jobs? The most popular types of Call Center Manager jobs are:
What states have the most Executive Call Center Manager jobs? States with the most job openings for Executive Call Center Manager jobs include:
What job categories do people searching Executive Call Center Manager jobs look for? The top searched job categories for Executive Call Center Manager jobs are:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Manager

Call Center Manager

TransCore

NJ • On-site

$80K - $99K/yr

Full-time

Re-posted 7 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

116th of 142 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.
Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.
Salary Range: $80,000 - 99,000/yr., based upon skills and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.
  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.
* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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