Excellence Manager Jobs in Reno, NV (NOW HIRING)

Reno Orthopedic Center wants you to join the team as a Clinical Manager! We are seeking an experienced and inspiring healthcare leader to oversee day-to-day clinical operations and ensure the delivery of exceptional patient care for assigned department(s) at ROC's Main Clinic, located at 555 N. Arlington Ave., Reno, NV. This high-impact leadership role is responsible for developing and empowering teams, driving operational excellence, leading strategic initiatives, and fostering a culture of accountability, collaboration, and continuous improvement to support outstanding patient and organizational outcomes.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindnessas a core strength - it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!

What would you do in this role?

In this role, you will lead and develop clinic teams to drive engagement, operational excellence, and high-quality patient care while ensuring compliance with organizational policies and regulatory standards. You will oversee daily operations, analyze performance data, implement process improvements, support physicians and staff, and champion initiatives that enhance efficiency, profitability, patient outcomes, and the overall success of the clinic.

A Day in the Life

• Manage and lead direct reports in accordance with the organization's policies and applicable laws to include interviewing, orienting, hiring and training employees, appraising performance, addressing employee and patient complaints and resolving problems;
• Manage direct reports by motivating, inspiring, and supporting staff to a higher level of engagement, productivity, and improved operations while leading by example;
• Assess teams overall function, operations, and patient care and execute changes as needed (systems, process, procedure, etc.) to maximize effectiveness and efficiency;
• Implement long term plans, new services, and quality assessment plans;
• Use Electronic Health Records to pull reports and review data;
• Develop and maintain effective communication within the organization;
• Be a champion and a positive change agent for the organization's mission, vision, guiding principles and initiatives.
• Educate on regulatory standards and practices, ensuring standards are met and issues are reported;
• Monitor established operating plans and profitability goals, and ensure goals are maintained;
• Provide physicians and staff with the resources and services necessary to meet the needs of patients by address physician and clinic staff concerns and problems related to back office clinical procedures;
• Ensure patients receive clinical excellence, ethical treatment, professional integrity, and compassionate care; in a way that complements the mission of our clinic;
• Promote and support proper documentation in compliance with federal, state and plan guidelines and regulations;
• Contribute to the overall success of the clinic through participation in and support of cross-functional activities, communications, processes, policies, protocols, and best practices.

Requirements

Certifications/Education

• Bachelor's degree in related field OR equivalent experience in a similar role with High School Diploma/GED

Experience

• Two years' managing and leading teams in a healthcare environment;
• Communicating effectively with all levels of employees (professional staff, managerial staff, front line staff, etc.) to resolve issues and concerns;
• Using computer systems and applications, including Microsoft Office, and Electronic Health Records;

Preferred Qualifications - How can you set yourself apart from other applicants?

• Two years' performing an orthopedic specialty relevant clinical position providing direct patient care with working knowledge of health care practices.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why choose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Dependent on Position:

• Continuing education funds / certification reimbursement
• Relocation assistance (for eligible roles)
• Productivity bonuses or incentive compensation (for eligible roles)
• Student loan repayment (for eligible roles)

Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center.