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Service Excellence Manager Jobs in Reno, NV (NOW HIRING)

WELLQUEST LIVING LLC

Dining Room Manager

Minden, NV · On-site

$22 - $23/hr

As the Dining Room Manager, you'll be the heartbeat of the front-of-the house operations, setting the example for service excellence while mentoring and supporting your team. This is a full time ...

AutoZone

Part Sales Manager - Full Time

Reno, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Reno, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Reno, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Reno, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Carson City, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Sparks, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Reno, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Sparks, NV · On-site

$14.60 - $15.42/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Carson City, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Reno, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Sparks, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Full Time

Reno, NV · On-site

$16.05 - $16.95/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

AutoZone

Part Sales Manager - Part Time

Carson City, NV · On-site

$14.60 - $15.42/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Reno, NV

Service Excellence Manager information

See Reno, NV salary details

$32.9K

$69.8K

$118.2K

How much do service excellence manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service excellence manager in Reno, NV is $69,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $80,300.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What job categories do people searching Service Excellence Manager jobs in Reno, NV look for? The top searched job categories for Service Excellence Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Service Excellence Manager jobs? Cities near Reno, NV with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you

Funeral Services Manager

Service Corporation International

Reno, NV • On-site

Full-time

Re-posted 5 days ago

Service Corporation International rating

6.7

Company rating: 6.7 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Services Manager is responsible for providing the highest quality of service to our clients and their families while managing day-to-day operations and stimulating business growth. The Services Manager will lead team members to provide exceptional customer service, while building community relations to expand the location’s business.

JOB RESPONSIBILITIES 

  • Direct and control the operational activities of the location, providing products and services allied to the cremation arrangements, memorialization and / or disposition of the deceased. 

  • Major objectives are to provide the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

  • Select, train and motivate location staff to assure that they create and maintain a premier level of client family satisfaction. 

  • Supervise or schedule staffing requirements to provide personnel for making arrangement with client families, direction of funeral, memorial or other service for client families. Coordinate with other Location Managers to achieve maximum utilization of resources and cost efficiencies.

  • Ensure that staff members understand location goals, policies and procedures.
    Practice and promote teamwork among location staff.

  • Ensure services are conducted in a manner that exceeds the expectations of our client families.

  • Maintain the building and grounds to assure cleanliness at all times and implements corrective action when the same is not accomplished.

  • Participate in community, civic or fraternal organizations as a part of the local promotional efforts of the Company.

  • Achieve the location’s annual financial and marketing goals while assuring that the location’s operating practices comply with appropriate regulations and Company policies.

  • Other responsibilities as needed.

MINIMUM Requirements

Education

  • Bachelor’s Degree Preferred and completion of a diploma training program at a college or technical school specializing in Funeral Services

Certification/License

  • Appropriate state Funeral Director Licensure is required

Experience

  • At least 2 years of managerial experience or 5 years of industry experience

Knowledge, Skills and Abilities

  • High level of compassion and integrity

  • Problem-solving skills

  • Ability to multi-task and set priorities

  • High level understanding of all competitors and the demographic patterns influencing location business and market share.

  • In-depth knowledge of market environment and competitive pricing.

  • Must understand how to analyze financial reports to determine actions necessary to maintain or improve the location’s performance.

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

  • Work indoors and outdoors during all seasons and weather conditions

  • Limited amount of local and/or multiple location traveling required

  • Business Professional Dress is required when in contact with families. 

Work Postures

  • Frequent, continuous periods of time standing, up 6 hours per day

  • Sitting continuously for many hours per day, up to 6 hours per day

  • Climbing stairs to access buildings frequently

Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

  • Move, push and pull up to 25 lbs.

Work Hours

  • Operations hours are Monday to Friday, 8:00 AM to 5:00 PM.  (Business hours may vary per location and state)

  • Travel up to 10%

Postal Code: 89502Category (Portal Searching): OperationsJob Location: US-NV - Reno

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

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