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Evening Customer Service Jobs in Racine, WI (NOW HIRING)

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Client Service Coordinator (Direct Hire) - Onsite - JBB

Milwaukee, WI · On-site

$45K - $55K/yr

Answer phone calls to assist customers calling in with inquiries * Support Sales team that includes ... Ability to work occasional evening shifts and/or weekend shifts (rotation schedule) Company ...

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All JobsEvening Customer Service JobsEvening Customer Service Jobs in Racine, WI

Evening Customer Service information

See Racine, WI salary details

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How much do evening customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for evening customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by evening customer service representatives and how can they be managed?

Evening Customer Service representatives often handle higher call volumes and more urgent issues, as customers may reach out after regular business hours with time-sensitive concerns. Additionally, working later shifts can require extra focus to maintain energy and attention to detail. To manage these challenges, it's important to establish a consistent routine, stay organized with clear documentation, and utilize team communication tools to ensure seamless handoffs between shifts. Many companies also provide additional support and resources during evening hours to help address these unique demands.

What is the difference between Evening Customer Service vs Night Customer Service?

AspectEvening Customer ServiceNight Customer Service
Work HoursTypically 4 PM to 10 PMUsually 10 PM to 6 AM
Work EnvironmentRetail stores, call centers, hospitalityCall centers, emergency support, 24/7 services
Required CredentialsCustomer service experience, basic computer skillsSimilar credentials, sometimes additional safety training
Industry UsageRetail, hospitality, customer supportCustomer support, emergency services, logistics

Both Evening Customer Service and Night Customer Service roles involve assisting customers during non-standard hours. The main difference lies in their shift timings and work environments. Evening roles typically end by early night, while Night Customer Service covers late-night to early morning shifts, often in 24/7 industries. Credentials are similar, focusing on customer support skills. Understanding these differences helps job seekers find roles aligned with their schedules and career goals.

What are the key skills and qualifications needed to thrive as an evening customer service representative?

To thrive as an Evening Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, adaptability, and a calm demeanor are soft skills that help you handle customer concerns effectively, especially during off-peak hours. These abilities ensure responsive and reliable service, which is crucial for maintaining customer satisfaction outside normal business hours.

What is an evening customer service representative?

Evening customer service representatives are professionals who assist customers during evening hours, typically after standard business hours. Their responsibilities include answering inquiries, resolving issues, processing orders, and providing information about products or services. These roles are especially important for businesses that operate late or around the clock, ensuring customers receive support at all times. Evening shifts may appeal to those seeking flexible schedules or supplementing daytime commitments. Strong communication skills and patience are essential for success in this role.
What are the most commonly searched types of Customer Service jobs in Racine, WI? The most popular types of Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Evening Customer Service jobs? Cities near Racine, WI with the most Evening Customer Service job openings:
Evening Customer Service jobs near you

Evening Guest Service Representative

Trade Hotel

Milwaukee, WI • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Evening Guest Service Representative, The Trade Hotel Milwaukee
Join a 2025 USA Today Top Workplace Winner!
Starting at $16-$18/hour, experienced candidates may qualify for a higher wage
Flexible availability required on weekends
Open to Evening shifts
Why You'll Love Working Here
The Evening Guest Service Representative position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the The Trade Hotel Milwaukee
How You'll Make An ImpactThe Evening Guest Service Representative provides courteous, prompt service to our guests by answering the property's phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
  • Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
  • Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' requests and complaints to meet and exceed guest expectations
  • Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
  • Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
  • Customer service experience
  • Accurate cash handling experience
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Positive attitude, outgoing, friendly
  • Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality?
The The Trade Hotel Milwaukee is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day - earn bonuses for going above and beyond to support team and guests
  • Everyone Sells - earn cash for bringing in business to our properties
  • Paid Volunteer hours - Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus - earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on .
NCG Hospitality is proud to be an Equal Opportunity Employer.
Compensation: $16.00 - $18.00 per hour

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