Escrow Operations Manager Jobs in Michigan (NOW HIRING)

AD Mortgage- Financial Holding Company successfully providing residential and commercial loans for more than 20 years, based in Fort Lauderdale, Florida.

Don't miss your chance to join our team!

Overall Responsibilities:

AVP, Mortgage Servicing Foreclosure Position Summary The Assistant Vice President (AVP), Mortgage Servicing Foreclosure is responsible for overseeing all foreclosure operations within the mortgage servicing organization, ensuring compliance with investor, regulatory, and state-specific foreclosure requirements. This role leads foreclosure strategy, vendor management, operational performance, risk mitigation, and process improvement initiatives while ensuring timely and compliant resolution of delinquent mortgage loans. The AVP will collaborate closely with Default Servicing, Loss Mitigation, Bankruptcy, Compliance, Legal, and Investor Relations teams to manage foreclosure activities effectively and minimize operational and reputational risk.

Key Responsibilities:

• Foreclosure Operations Management
• Oversee end-to-end foreclosure operations, including referral, legal processing, timeline management, sale coordination, and post-sale activities.
• Ensure foreclosure processes comply with federal, state, investor, insurer, and company requirements.
• Monitor foreclosure timelines, aging pipelines, and exception reporting to ensure operational efficiency and compliance.
• Lead strategy development for foreclosure processing, escalation management, and operational effectiveness.
• Ensure timely resolution of high-risk and complex foreclosure matters. Vendor & Attorney Oversight
• Manage relationships with foreclosure attorneys, trustees, vendors, and third-party service providers.
• Conduct performance monitoring and scorecard reviews for foreclosure firms and vendors.
• Ensure vendors adhere to established service level agreements (SLAs), compliance standards, and quality expectations.
• Oversee vendor audits, corrective action plans, and issue remediation efforts. Compliance & Risk Management
• Ensure adherence to CFPB, RESPA, FDCPA, bankruptcy regulations, investor guidelines, and state foreclosure laws.
• Partner with Compliance, Legal, Internal Audit, and Risk teams to address regulatory changes and operational risks.
• Oversee foreclosure quality control, audit readiness, and issue management processes.
• Identify and mitigate legal, financial, operational, and reputational risks associated with foreclosure activities.
• Ensure accurate documentation, tracking, and reporting for all foreclosure-related actions. Leadership & Team Development
• Lead and develop foreclosure managers, supervisors, analysts, and support teams.
• Establish performance expectations and accountability standards across the foreclosure operation.
• Promote a culture of operational excellence, collaboration, and continuous improvement.
• Support employee development, coaching, succession planning, and engagement initiatives. Reporting & Process Improvement
• Analyze foreclosure performance metrics, operational trends, and compliance data.
• Prepare executive-level reporting related to foreclosure volumes, timelines, curtailments, expenses, and compliance performance.
• Identify opportunities to streamline processes, reduce costs, and improve operational controls.
• Lead implementation of process enhancements, automation initiatives, and system improvements.
• Cross-Functional Collaboration
• Partner with Loss Mitigation, Bankruptcy, REO, Claims, Escrow, and Customer Service teams to ensure seamless default servicing operations.
• Support investor and regulatory examinations, audits, and due diligence reviews.
• Participate in strategic initiatives related to default servicing and operational transformation.

• Bachelor's degree in Business, Finance, Legal Studies, Management, or related field preferred.
• 5-10 years of mortgage servicing experience with significant focus in foreclosure/default servicing operations.
• Minimum 5 years of leadership experience managing foreclosure operations and teams.
• Strong understanding of state judicial and non-judicial foreclosure processes.
• Experience working with investor and agency guidelines including Fannie Mae, Freddie Mac, FHA, VA, USDA, and private investors.

Skills & Competencies

• Deep knowledge of foreclosure regulations, compliance requirements, and default servicing practices
• Strong analytical and operational management skills.
• Excellent leadership, communication, and vendor management abilities.
• Ability to manage complex issues in a high-volume, deadline-driven environment.
• Strong organizational and project management skills.
• Proficiency in mortgage servicing systems and Microsoft Office Suite.

Preferred Qualifications:

• MBA, JD, or advanced degree preferred.
• Experience with ICE MSP, Sagent, or similar servicing platforms.
• Default servicing certifications or industry designations preferred.

What We Offer | Career and Culture

• Company Culture:Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

• Growth Path:Defined paid training and clear pathways for career development.

• Benefits:Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

Join Us:Click on the following links to explore our social media to get a sense of our rich corporate culture:

• YouTube
• Instagram
• TikTok

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.