Escalations Manager Jobs in Remote, OR (NOW HIRING)

As the Housekeeping Supervisor at Bandon Dunes Golf Resort, you're the person who makes sure our guests walk into a room that feels exactly right. You'll lead a team of housekeepers, housepersons, inspectors, and shift leads — coordinating the daily work, coaching people in real time, and making sure our cleanliness standards hold up whether it's a slow Tuesday or a packed weekend. This is a working supervisor role: you'll be on the floor, doing inspections, solving problems, and keeping things moving. If you find satisfaction in running a tight, well-trained team and take pride in the details most people never notice, this is your kind of job.

• Keep the team coordinated and on task. You'll assign and direct daily work for housekeepers, housepersons, inspectors, and shift leads — making sure room turnovers happen on time and public spaces stay guest-ready throughout the day.
• Be the quality check everyone relies on. You'll conduct daily room inspections, catch what needs correcting, and coach staff in the moment. When something keeps coming up, you escalate it to the Housekeeping Manager rather than letting it slide.
• Train people and set them up for success. Onboarding new team members and refreshing existing staff on cleaning techniques, equipment use, and resort standards falls to you. You'll also handle corrective conversations when needed — firmly but fairly.
• Keep safety front and center. You'll make sure your team follows OSHA standards for chemical handling and equipment use. Daily compliance checks are part of your routine, not an afterthought.
• Handle guest concerns in the moment. When a guest has a housekeeping issue, you respond promptly and find a solution. Complex problems get escalated to the Housekeeping Manager — you know the difference between what you can solve and what needs to go up the chain.
• Track supplies and report daily to management. You'll keep the Housekeeping Manager informed on team performance, maintenance needs, and supply usage. Staying ahead of what the team needs to do their job is part of staying ahead of the day.

• You've supervised a housekeeping team before. Experience leading housekeeping staff in a hotel or resort is what we're looking for. You know what a productive team looks like and what it takes to build one.
• You're comfortable on your feet and in the details. This role is physical — standing, walking, bending, and lifting up to 30–50 lbs is part of the day. You don't manage from a desk; you manage by being present.
• You communicate clearly with all kinds of people. Your team will speak different languages and come from different backgrounds. Guests will catch you in the hall. Management will need updates. You're comfortable navigating all of it.
• Schedules don't rattle you. This role includes days, evenings, weekends, and holidays. You plan for it rather than resist it.
• You're organized under pressure. When the day gets busy — and it will — you can triage, delegate, and keep quality up without losing your composure.

This is an active, on-your-feet role. You'll spend extended periods standing, walking, bending, and kneeling. You'll work around cleaning chemicals and equipment that require attention to safety protocols. Shifts include weekends and holidays — that's the nature of resort hospitality, and it's something the whole team navigates together. You'll also need to pass a pre-employment background check and drug screening.

• Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
• Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
• Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
• Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.  
• Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
• Resort Discounts: Save on dining and merchandise throughout the resort.
• Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
• Career Growth: Take advantage of continuous training and development opportunities to advance your career.

If you're someone who takes pride in a well-run team and a guest experience that speaks for itself, we'd like to hear from you. This role reports to the Housekeeping Manager and is a chance to do work that genuinely matters in one of the most distinctive settings on the Oregon Coast.