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Escalations Manager Jobs in Remote, OR (NOW HIRING)

IGT

Technical Account Manager III

Sixes, OR

$94K - $110K/yr

Assists with incident coordination and escalation management * Works under guidance of TAM 4/5 for complex scenarios Customer Technical Ownership * Serve as a technical liaison for assigned accounts

AGFA

Director, Cloud Operations

OR · On-site +1

Partner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications.

Agfa

Director, Cloud Operations

OR · Remote

Partner with the Customer Support organization in escalation management and issue resolution to ensure clear escalation paths, rapid resolution, and consistent customer impact communications.

Sapiens

Program Director - Customer Architect

OR · On-site +1

Proactive escalation management : Anticipates delivery risks and customer concerns, addressing issues before they escalate. * Customer Success partnership : Works in close coordination with the ...

Umpqua Health Management LLC

Care Navigator

Roseburg, OR · On-site

$22.75 - $26.30/hr

Collaborate with care managers and interdisciplinary teams to coordinate referrals to community ... Effective escalation of higher-risk or clinical needs CHALLENGES * Working with a variety of ...

Lumen Technologies

Manager Operations

OR · Remote

$105K - $141K/yr

... escalations and complex issues are resolved with urgency and accuracy. The role partners cross ... Manage workload, capacity, and coverage to meet customer support-hour commitments. * Foster a ...

Koerber

Senior Project Manager

OR · Remote

You will lead risk management, issue escalation, and resolution efforts by identifying, assessing, and mitigating project risks across departments * You will oversee procurement and vendor management ...

Lumen Technologies

Lead Contract Manager

OR · Remote

$105K - $141K/yr

The Lead Contract Manager will also be responsible for mentoring other members of the Contract Acquisition team, ensuring compliance with process, and being the first point of escalation within the ...

New

Körber Group

Senior Project Manager

OR · On-site +1

You will lead risk management, issue escalation, and resolution efforts by identifying, assessing, and mitigating project risks across departments * You will oversee procurement and vendor management ...

Syniti

Sr. Manager, Technical Program

OR · On-site +1

... escalation, and risk remediation to resolve program-level challenges * Program initiation - Create ... Vendor management - Coordinate procurement and contracting with third-party vendors; work with ...

Syniti

Sr. Manager, Technical Program

OR · Remote

... escalation, and risk remediation to resolve program-level challenges * Program initiation - Create ... Vendor management - Coordinate procurement and contracting with third-party vendors; work with ...

Koerber

Strategic Account Manager

OR · Remote

... escalation and contract management * Create value solutions and quantifying value for our key customers; in that regards also working with Product Management to further develop our product portfolio

Körber Group

Strategic Account Manager

OR · On-site +1

... escalation and contract management * Create value solutions and quantifying value for our key customers; in that regards also working with Product Management to further develop our product portfolio

U.S. Bank

Branch Manager 4 - Coos Bay, OR

Coos Bay, OR · On-site

Conflict Resolution - Uses rigorous logic, methods, and de-escalation techniques to solve difficult ... Relationship Management - Establishes, maintains, and grows positive and productive connections ...

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Escalations Manager information

See Remote, OR salary details

$35.5K

$102.2K

$164.8K

How much do escalations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for escalations manager in Remote, OR is $102,185.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,900.00 and $128,900.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are popular job titles related to Escalations Manager jobs in Remote, OR?

For Escalations Manager jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Remote, OR look for?

The top searched job categories for Escalations Manager jobs in Remote, OR are:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Remote, OR as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 69% Physical, 2% Hybrid, and 29% Remote job distribution, with an average salary of $102,185 per year, or $49.1 per hour.

Technical Account Manager III

IGT

Sixes, OR

$94K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

IGT rating

7.6

Company rating: 7.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

249th of 494 rated machine equipment manufacturers

Job description

IGT, where innovation meets entertainment on a global scale!  From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

 

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Short Description

The Technical Account Manager (TAM) serves as a post-sales technical liaison for assigned customer accounts, supporting coordination, communication, and visibility across IGT teams. The TAM develops understanding of customer environments and ensures alignment between customer needs and internal execution. This role does not perform hands-on delivery or day-to-day support execution but supports orchestration activities.

Responsibilities
  • Supports assigned customer accounts with coordination and communication
  • Develops knowledge of IGT product platforms and customer environments
  • Assists with incident coordination and escalation management
  • Works under guidance of TAM 4/5 for complex scenarios
Customer Technical Ownership
  • Serve as a technical liaison for assigned accounts
  • Build relationships with customer technical contacts
  • Maintain working knowledge of environments and systems
  • Support communication and coordination activities
Proactive Engagement & Planning
  • Participate in customer reviews and meetings
  • Identify and escalate risks
  • Assist in preparing customers for changes
Technical Coordination & Escalation
  • Support issue resolution coordination
  • Track incidents and communicate updates
  • Assist in escalation handling
Success Measures
  • Timely customer communication
  • Effective incident coordination support
  • Growth in technical competency
Qualifications

Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
Deep understanding of enterprise software, infrastructure, and IT operations
Experience managing large-scale or complex customer environments
Strong executive communication, organizational, and leadership skills

Keys to Success

 Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted. 

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $94,020 - $110,880 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. 
Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements. 

IGT is the global leader in gaming. For more information, please visit www.igt.com.

What IGT employees say

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About IGT

Sourced by ZipRecruiter

IGTis a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

London, Greater London, GB

Social media

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