Escalations Manager Jobs in Remote, OR (NOW HIRING)

Pioneer your career! Korber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs! 

The Senior Business Development Manager is responsible for managing and growing strategic customer relationships within postal organizations, with a strong focus on parcel processing automation and system integration. This role drives revenue through strategic account planning, new business development, and cross-functional collaboration, while ensuring a high level of customer satisfaction and long-term partnership. The position requires strong commercial acumen, deep operational knowledge of parcel processing environments, and the ability to translate customer needs into innovative, data-driven automation solutions that reduce manual labor and operating costs.

• You will drive revenue growth through strategic account planning, execution, and pipeline development
• You will serve as the primary customer contact, managing relationships and resolving issues in collaboration with internal teams
• You will lead proposal development, ensuring parcel system layouts and solutions align with customer requirements
• You will collaborate crossfunctionally with PMO, Engineering, B&P, and Service to deliver endtoend parcel automation solutions
• You will identify new business opportunities through market research, industry insights, and customer engagement
• You will build and maintain longterm customer roadmaps aligned with shared strategic and commercial goals
• You will maintain accurate CRM records, forecasts, and sales reporting within required timelines
• You will act as a strategic liaison between customers and internal technical and commercial teams, managing risk and escalations as needed

• You have 10+ years of experience in parcel automation business development, parcel systems sales engineering, or a related field
• You have deep knowledge of parcel sortation systems, parcel processing technologies, and package processing facility operations
• You have proven experience managing customer accounts and driving strategic growth initiatives
• You have the ability to independently originate, develop, and close complex opportunities from concept through award
• You have strong verbal and written communication skills with the ability to influence both technical and nontechnical stakeholders
• You have excellent interpersonal, negotiation, decisionmaking, and problemsolving skills
• You have the ability to oversee, review, or develop parcel automation system layouts and solution designs

• You have a bachelor's degree in engineering or related fields
• You have advanced proficiency with CRM tools such as Salesforce and experience managing forecasts and pipeline reporting
• Knowledge of automation technologies and their application in material handling equipment
• You have a selfmotivated, wellconnected mindset with the ability to contribute strategically to company growth in the U.S. market

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

Korber is pioneering cutting-edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer-centric services and solutions with our dynamic parcel logistics team based in Irving, Texas, USA.

This full-time, exempt role offers a remote work setting, with up to 50% domestic travel.

• You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
• You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
• You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs

Can you see yourself in this profile? Then Korber is the right place for you. We look forward to getting to know you!

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status

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We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Korber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Judith Lascano is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.