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Escalation Supervisor Jobs (NOW HIRING)

NetVendor

Customer Service Supervisor

Tualatin, OR

Handle escalated supervisor calls, ensuring timely and effective resolution for customers. * Provide clear daily direction to the team so that all customer interactions are handled promptly ...

Robert Half

Billing Supervisor

Charlotte, NC · On-site

$75K - $80K/yr

The ideal candidate brings strong billing expertise, sound judgment when resolving escalations, and ... supervising, or guiding a billing team. • Working knowledge of medical billing, billing ...

New

Houston Booting LLC

Field Supervisor

Houston, TX

$50K/yr

Respond to escalated customer disputes and resolve issues professionally. Conduct field inspections ... Previous supervisory, management, security, parking enforcement, towing, or law enforcement ...

Telemedik

PR · On-site

Lead escalation management, providing guidance and ongoing coaching to ensure high team performance ... supervisory experience. * 2+ years of customer service experience. * Fully bilingual (English ...

Telemedik

PR · On-site

Lead escalation management, providing guidance and ongoing coaching to ensure high team performance ... supervisory experience. * 2+ years of customer service experience. * Fully bilingual (English ...

Telemedik

PR · On-site

Lead escalation management, providing guidance and ongoing coaching to ensure high team performance ... supervisory experience. * 2+ years of customer service experience. * Fully bilingual (English ...

Telemedik

PR · On-site

Lead escalation management, providing guidance and ongoing coaching to ensure high team performance ... supervisory experience. * 2+ years of customer service experience. * Fully bilingual (English ...

SecurTec LLC

Site Supervisor - Columbia, SC

Columbia, SC · On-site

$40K - $50K/yr

Position Summary The Site Supervisor is the primary day-to-day operational leader for security ... Strong working knowledge of access control, search procedures, and de-escalation techniques with ...

FiOptix

Supervisor/Field

Orlando, FL · On-site

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Marcus Hook, PA · On-site

$60K - $65K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Phoenix, AZ · On-site

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Indianapolis, IN · On-site

$60K - $65K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Tracy, CA · Remote

$69K - $75K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Memphis, TN · On-site

$55K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

Nebraska Medicine

Core Laboratory Supervisor

Omaha, NE · On-site

... escalated issues and complete performance appraisals and/or disciplinary actions. Serve on the leadership team as a supervisor for the designated operation by overseeing all aspects of day-to-day ...

Nebraska Medicine

Core Laboratory Supervisor

Omaha, NE · On-site

... escalated issues and complete performance appraisals and/or disciplinary actions. Serve on the leadership team as a supervisor for the designated operation by overseeing all aspects of day-to-day ...

Cloud9 Cannabis

Supervisor

Champaign, IL · On-site

$1 - $300/wk

Join our team at Cloud9 Cannabis as a Supervisor at our dispensary located in Champaign, IL! In ... Respond to escalated customer issues or operational concerns in a professional and solutions ...

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All JobsEscalation Supervisor Jobs

Escalation Supervisor information

See salary details

$12

$30

$55

How much do escalation supervisor jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for escalation supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

How does an Escalation Supervisor typically collaborate with other departments to resolve complex customer issues?

As an Escalation Supervisor, you will regularly work cross-functionally with teams such as customer support, technical specialists, product management, and quality assurance to address high-priority or unresolved customer concerns. Effective collaboration often involves facilitating meetings, sharing case details, and developing action plans to ensure swift resolution. Strong communication and problem-solving skills are essential, as you'll need to coordinate resources, manage expectations, and provide updates to both internal stakeholders and customers throughout the escalation process.

What is the difference between Escalation Supervisor vs Customer Service Supervisor?

AspectEscalation SupervisorCustomer Service Supervisor
Required CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes certifications in customer service or managementUsually requires customer service experience, leadership skills, and sometimes certifications in customer relations
Work EnvironmentOversees escalation teams handling complex customer issues, often in call centers or support centersManages customer service teams, ensuring quality service in retail, call centers, or support departments
Employer & Industry UsageCommon in tech, telecom, and service industries where complex issues are escalatedWidely used across retail, hospitality, and service sectors

The main difference is that an Escalation Supervisor focuses on managing complex or unresolved customer issues that require higher-level intervention, while a Customer Service Supervisor oversees general customer service operations. Both roles require leadership skills and industry knowledge, but the Escalation Supervisor handles more specialized, high-priority cases.

What are the key skills and qualifications needed to thrive as an Escalation Supervisor, and why are they important?

To thrive as an Escalation Supervisor, you need expertise in conflict resolution, case management, and customer service, often supported by experience in technical support or contact center environments. Familiarity with CRM platforms, ticketing systems, and incident tracking tools is typically expected. Strong leadership, problem-solving abilities, and effective communication skills make someone stand out in this role. These skills are crucial to efficiently resolve complex customer issues, maintain team performance, and uphold service quality standards.

What is an Escalation Supervisor?

An Escalation Supervisor is a professional responsible for managing and resolving complex customer issues that frontline support teams are unable to address. They oversee the escalation process, coordinate with various departments to find solutions, and ensure that customer concerns are resolved in a timely and satisfactory manner. Escalation Supervisors also analyze trends in escalations to identify areas of improvement and provide coaching or feedback to frontline staff. Their role is crucial in maintaining customer satisfaction and upholding the company’s standards for service excellence.
More about Escalation Supervisor jobs
What states have the most Escalation Supervisor jobs? States with the most job openings for Escalation Supervisor jobs include:
What job categories do people searching Escalation Supervisor jobs look for? The top searched job categories for Escalation Supervisor jobs are:
Escalation Supervisor jobs near you
Infographic showing various Escalation Supervisor job openings in the United States as of June 2026, with employment types broken down into 7% As Needed, 77% Full Time, 7% Part Time, 2% Temporary, 2% Contract, and 5% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $63,748 per year, or $30.6 per hour.

Customer Service Supervisor

NetVendor

Tualatin, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

About NetVendor
NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes.
About the Role

The Customer Service Supervisor leads and develops a team of Customer Service Representatives (CSRs) and collaborates with peer supervisors to drive a high-performing, customer-focused service environment. This role is responsible for the day-to-day management of team performance, employee development, and operational excellence, while partnering with the Customer Service Manager on staffing, training, scheduling, and recognition initiatives.

Responsibilities

    Team Leadership & People Management

    • Directly manage a team of CSRs and collaborate with fellow supervisors to ensure consistent service standards across the department.
    • Hire, onboard, coach, counsel, and develop team members to maximize performance and engagement.
    • Conduct regular one-on-one meetings to review individual performance, address concerns, and set development goals.
    • Foster a positive, motivating work environment that empowers team members to perform at their best.
    • Address employee relations issues, disciplinary matters, and performance improvement plans in accordance with company policy.

    Customer Service Operations

    • Handle escalated supervisor calls, ensuring timely and effective resolution for customers.
    • Provide clear daily direction to the team so that all customer interactions are handled promptly, efficiently, and knowledgeably.
    • Continuously evaluate workflows and procedures, recommending improvements to enhance efficiency and the customer experience.

    Reporting & Systems

    • Generate and review weekly and monthly agent performance reports to identify trends and inform coaching priorities.
    • Run weekly reporting and monitor key operational metrics.
    • Create and manage Jira tickets to track and resolve system issues.
    • Oversee resolution of TIN Check failures (W-9) and TIN Verify discrepancies, coordinating with relevant teams as needed.

    Cross-Functional Support

    • Partner with the Customer Service Manager on the development, analysis, and implementation of staffing, training, scheduling, and reward/recognition programs.
    • Perform additional responsibilities as assigned to support departmental and organizational goals.

    Education/Experience

    • High School diploma or GED
    • 2+ years of experience in a customer service supervisory or team lead role.
    • Demonstrated ability to lead, motivate, and develop a team in a fast-paced environment.
    • Strong communication, coaching, and conflict resolution skills.
    • Ability to analyze performance data and translate insights into actionable improvements
    • Preferred: Proficiency with ticketing systems (e.g., Jira) and reporting tools; experience with TIN/W-9 verification processes.
    • Preferred:Experience with NICE inContact or other similar contact center programs
    • Preferred: Bilingual, fluent in both English and Spanish


    NetVendor's Benefits Package

    • Medical, dental, and vision insurance
    • HSA, FSA, and DCFSA
    • Long- and short-term disability insurance
    • Free basic life insurance
    • Paid time off policy
    • Paid holidays: 7 per year + 1 floating holiday
    • Maternity Leave
    • 401(k) with company match
    • Employee Assistance Program


    NetVendoris an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected byfederal, state, or local laws.

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