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Escalation Supervisor Jobs (NOW HIRING)

Signet Health Corporation

House Supervisor

Midland, TX · On-site

Overview House Supervisor Needed for Weekend Days 7a-7p - Permian Basin Behavioral Health Center ... Serve as a resource to charge nurses for decision-making, crisis intervention, and escalation.

Flex Moving and Storage

Be Seen First

Field Supervisor

Chicago, IL · On-site

$22 - $27/hr

The Sr. Field Lead (Supervisor) will lead Field Excellence Leaders (FELs), coordinate resources, and address escalations, while also stepping in to run moving jobs as needed to maintain workflow ...

Flex Moving and Storage

Be Seen First

Field Supervisor

Chicago, IL · On-site

$22 - $27/hr

The Sr. Field Lead (Supervisor) will lead Field Excellence Leaders (FELs), coordinate resources, and address escalations, while also stepping in to run moving jobs as needed to maintain workflow ...

Upchurch

Field Supervisor - Service

Tampa, FL · On-site

The Field Supervisor serves as the primary field leader responsible for technician development ... Serve as the primary technical escalation resource for technicians. * Assist with complex ...

SecurTec LLC

Site Supervisor - Columbia, SC

Columbia, SC · On-site

$40K - $50K/yr

Position Summary The Site Supervisor is the primary day-to-day operational leader for security ... Strong working knowledge of access control, search procedures, and de-escalation techniques with ...

FiOptix

Supervisor/Field

Marcus Hook, PA · On-site

$60K - $65K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Tracy, CA · Remote

$69K - $75K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Las Vegas, NV · On-site

$75K - $85K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

FiOptix

Supervisor/Field

Indianapolis, IN · On-site

$60K - $65K/yr

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

Avento Health

House Supervisor

Conroe, TX

RN House Supervisor, Behavioral Health Location: Conroe, Texas 77384 Job Type: Full-time Schedule ... Ability to obtain required de-escalation certification within 30 days of employment and before ...

FiOptix

Supervisor/Field

Orlando, FL · On-site

Field Supervisor Division: FiOptix Inc FSLA Status : Exempt Reports To: Project Manager Job Summary ... Handle escalated customer concerns and accurately document correspondence * Regularly conduct job ...

Menzies Aviation

Supervisor

Honolulu, HI · On-site

Supervisor * Supervise daily wheelchair assistance operations across airport terminals, gates, and ... Address escalated passenger concerns and resolve customer service issues professionally.

Quest Diagnostics

Billing Supervisor

Norristown, PA · On-site

$52K/yr

Billing Supervisor - Bilingual (English/Spanish) | Monday to Friday, flexible to work an 8-hour ... Ability to effectively handle escalated callers directly and/or coach agents and group leads to ...

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All JobsEscalation Supervisor Jobs

Escalation Supervisor information

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$55

How much do escalation supervisor jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for escalation supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

How does an escalation supervisor typically collaborate with other departments to resolve complex customer issues?

As an Escalation Supervisor, you will regularly work cross-functionally with teams such as customer support, technical specialists, product management, and quality assurance to address high-priority or unresolved customer concerns. Effective collaboration often involves facilitating meetings, sharing case details, and developing action plans to ensure swift resolution. Strong communication and problem-solving skills are essential, as you'll need to coordinate resources, manage expectations, and provide updates to both internal stakeholders and customers throughout the escalation process.

What are the key skills and qualifications needed to thrive as an escalation supervisor, and why are they important?

To thrive as an Escalation Supervisor, you need expertise in conflict resolution, case management, and customer service, often supported by experience in technical support or contact center environments. Familiarity with CRM platforms, ticketing systems, and incident tracking tools is typically expected. Strong leadership, problem-solving abilities, and effective communication skills make someone stand out in this role. These skills are crucial to efficiently resolve complex customer issues, maintain team performance, and uphold service quality standards.

What is the difference between Escalation Supervisor vs Customer Service Supervisor?

AspectEscalation SupervisorCustomer Service Supervisor
Required CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes certifications in customer service or managementUsually requires customer service experience, leadership skills, and sometimes certifications in customer relations
Work EnvironmentOversees escalation teams handling complex customer issues, often in call centers or support centersManages customer service teams, ensuring quality service in retail, call centers, or support departments
Employer & Industry UsageCommon in tech, telecom, and service industries where complex issues are escalatedWidely used across retail, hospitality, and service sectors

The main difference is that an Escalation Supervisor focuses on managing complex or unresolved customer issues that require higher-level intervention, while a Customer Service Supervisor oversees general customer service operations. Both roles require leadership skills and industry knowledge, but the Escalation Supervisor handles more specialized, high-priority cases.

What is an escalation supervisor?

An escalation supervisor is a managerial role responsible for handling complex or high-priority customer issues that cannot be resolved by frontline staff. They oversee escalation processes, coordinate with different teams, and ensure timely resolution to maintain customer satisfaction.
More about Escalation Supervisor jobs

What states have the most Escalation Supervisor jobs?

States with the most job openings for Escalation Supervisor jobs include:

What job categories do people searching Escalation Supervisor jobs look for?

The top searched job categories for Escalation Supervisor jobs are:

Escalation Supervisor jobs near you
Infographic showing various Escalation Supervisor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,748 per year, or $30.6 per hour.

Administrative Supervisor

Rita Staffing

Winter Haven, FL

Full-time

PTO

Posted 5 days ago

Job description

Administrative Supervisor – Warehouse Operations
$55,000–$65,000 + Annual Bonus

We are seeking an experienced Administrative Supervisor to lead the customer service, billing and inventory functions within a busy warehouse/distribution operation.

This is a hands-on leadership role supporting the General Manager and overseeing the administrative side of warehouse operations. We will also consider a strong CSR Lead ready to take the next step into supervision.

Must-have experience:
  • Warehouse/distribution customer service
  • Customer billing
  • Inventory control
  • Leadership experience as a Supervisor or strong CSR Lead
  • Strong Excel, reporting and problem-solving skills
  • Experience working with a WMS or inventory management system
Responsibilities include supervising customer service and inventory staff, customer billing, order tracking, appointment scheduling, inventory reconciliation, KPIs, SOPs and resolving escalated customer issues.

Compensation: $55,000–$65,000, based on experience, plus up to a 10% annual bonus and full benefits including PTO.

Bilingual English/Spanish is a plus.
If your background combines warehouse customer service + billing + inventory, we'd like to hear from you!