The Claims Escalation Analyst will be responsible for managing and investigating escalated claims ... Reports directly to the Collection Supervisor RESPONSIBILITIES AND DUTIES: * Analyze and interpret ...
The Claims Escalation Analyst will be responsible for managing and investigating escalated claims ... Reports directly to the Collection Supervisor RESPONSIBILITIES AND DUTIES: * Analyze and interpret ...
Resolution/Escalations Specialist needed at Choice Home Warranty "ON SITE " Exciting opportunities ... Perform all other duties as assigned by supervisor * This description is not meant to be all ...
Resolution/Escalations Specialist needed at Choice Home Warranty "ON SITE " Exciting opportunities ... Perform all other duties as assigned by supervisor * This description is not meant to be all ...
The Claims Escalation Analyst will be responsible for managing and investigating escalated claims ... Reports directly to the Collection Supervisor RESPONSIBILITIES AND DUTIES: * Analyze and interpret ...
The Claims Escalation Analyst will be responsible for managing and investigating escalated claims ... Reports directly to the Collection Supervisor RESPONSIBILITIES AND DUTIES: * Analyze and interpret ...
JOB TITLE: Member Services Escalation Specialist FLSA STATUS: Non-Exempt DEPARTMENT: Customer ... Fosters appropriate communication and relations with Supervisor, co-workers and other staff. 3. ...
Quick apply
JOB TITLE: Member Services Escalation Specialist FLSA STATUS: Non-Exempt DEPARTMENT: Customer ... Fosters appropriate communication and relations with Supervisor, co-workers and other staff. 3. ...
The Supervisor serves as the first escalation point for processors, a quality control checkpoint, and a driving force behind the team's industry-leading cycle times and pull-through rates. Essential ...
The Supervisor serves as the first escalation point for processors, a quality control checkpoint, and a driving force behind the team's industry-leading cycle times and pull-through rates. Essential ...
The Supervisor serves as the first point of contact for staff needing guidance, clinical ... Clinical Support & Escalation * Provide immediate guidance on crisis intervention, suicide risk ...
The Supervisor serves as the first point of contact for staff needing guidance, clinical ... Clinical Support & Escalation * Provide immediate guidance on crisis intervention, suicide risk ...
Capacity Planning Supervisor
Houston, TX · On-site
The Supervisor serves as the first escalation tier for the planners. Essential Job Functions Coverage Assurance & Board Oversight * Own the open shipments board across the shift - every shipment ...
Capacity Planning Supervisor
Houston, TX · On-site
The Supervisor serves as the first escalation tier for the planners. Essential Job Functions Coverage Assurance & Board Oversight * Own the open shipments board across the shift - every shipment ...
Capacity Planning Supervisor
Houston, TX · On-site
The Supervisor serves as the first escalation tier for the planners. Essential Job Functions Coverage Assurance & Board Oversight * Own the open shipments board across the shift - every shipment ...
Capacity Planning Supervisor
Houston, TX · On-site
The Supervisor serves as the first escalation tier for the planners. Essential Job Functions Coverage Assurance & Board Oversight * Own the open shipments board across the shift - every shipment ...
The Supervisor serves as the first escalation point for processors, a quality control checkpoint, and a driving force behind the team's industry-leading cycle times and pull-through rates. Essential ...
The Supervisor serves as the first escalation point for processors, a quality control checkpoint, and a driving force behind the team's industry-leading cycle times and pull-through rates. Essential ...
Safety Services and De-escalation Response Worker
Oshkosh, WI · On-site
$22/hr
The Safety Services and Supervised Visitation Programs with PSG work with families referred from ... As the Safety Services De-escalation and Visitation Worker, you will work closely with families to ...
Safety Services and De-escalation Response Worker
Oshkosh, WI · On-site
$22/hr
The Safety Services and Supervised Visitation Programs with PSG work with families referred from ... As the Safety Services De-escalation and Visitation Worker, you will work closely with families to ...
Billing Supervisor
Aiken, SC · On-site
This hands-on role supports billing staff, maintains compliance with payer requirements, and serves as the primary escalation point for complex billing issues. The Billing Supervisor works closely ...
Billing Supervisor
Aiken, SC · On-site
This hands-on role supports billing staff, maintains compliance with payer requirements, and serves as the primary escalation point for complex billing issues. The Billing Supervisor works closely ...
Safety Services and De-escalation Response Worker
Oshkosh, WI · On-site
$22/hr
The Safety Services and Supervised Visitation Programs with PSG work with families referred from ... As the Safety Services De-escalation and Visitation Worker, you will work closely with families to ...
Safety Services and De-escalation Response Worker
Oshkosh, WI · On-site
$22/hr
The Safety Services and Supervised Visitation Programs with PSG work with families referred from ... As the Safety Services De-escalation and Visitation Worker, you will work closely with families to ...
Program Supervisor
San Francisco, CA · On-site
$43.27/hr
The Program Supervisor's primary objective is to provide an in-the-field supervisory presence for ... The teams will provide services such as community engagement, intervention and de-escalation ...
Program Supervisor
San Francisco, CA · On-site
$43.27/hr
The Program Supervisor's primary objective is to provide an in-the-field supervisory presence for ... The teams will provide services such as community engagement, intervention and de-escalation ...
Program Supervisor
San Francisco, CA · On-site
The Program Supervisor's primary objective is to provide an in-the-field supervisory presence for ... The teams will provide services such as community engagement, intervention and de-escalation ...
Program Supervisor
San Francisco, CA · On-site
The Program Supervisor's primary objective is to provide an in-the-field supervisory presence for ... The teams will provide services such as community engagement, intervention and de-escalation ...
Safety Services and De-escalation Response Worker
Oshkosh, WI · On-site
$22/hr
The Safety Services and Supervised Visitation Programs with PSG work with families referred from ... As the Safety Services De-escalation and Visitation Worker, you will work closely with families to ...
Safety Services and De-escalation Response Worker
Oshkosh, WI · On-site
$22/hr
The Safety Services and Supervised Visitation Programs with PSG work with families referred from ... As the Safety Services De-escalation and Visitation Worker, you will work closely with families to ...
Associate Director of Clinical Services and Escalation Reports To: OhioRISE Clinical Director ... OhioRISE Supervisors FLSA: Exempt Summary : Utilizing high fidelity wraparound services, OhioRISE ...
Associate Director of Clinical Services and Escalation Reports To: OhioRISE Clinical Director ... OhioRISE Supervisors FLSA: Exempt Summary : Utilizing high fidelity wraparound services, OhioRISE ...
PROPERTY SUPERVISOR
Redondo Beach, CA · On-site
The Property Supervisor is responsible for managing and developing a team of Resident Managers ... Manage and resolve escalated resident issues and concerns. * Manage and resolve client issues and ...
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PROPERTY SUPERVISOR
Redondo Beach, CA · On-site
The Property Supervisor is responsible for managing and developing a team of Resident Managers ... Manage and resolve escalated resident issues and concerns. * Manage and resolve client issues and ...
Paint Sales Supervisor
Mattapan, MA · On-site
Paint Department Supervisor | The Norfolk Companies Lead a department. Turn your paint expertise ... Handle escalated color-matching, tinting, or product issues * Assist customers with paint product ...
New
Paint Sales Supervisor
Mattapan, MA · On-site
Paint Department Supervisor | The Norfolk Companies Lead a department. Turn your paint expertise ... Handle escalated color-matching, tinting, or product issues * Assist customers with paint product ...
New
Paint Sales Supervisor
$26 - $30/hr
Paint Department Supervisor | The Norfolk Companies Lead a department. Turn your paint expertise ... Handle escalated color-matching, tinting, or product issues * Assist customers with paint product ...
New
Quick apply
Paint Sales Supervisor
$26 - $30/hr
Paint Department Supervisor | The Norfolk Companies Lead a department. Turn your paint expertise ... Handle escalated color-matching, tinting, or product issues * Assist customers with paint product ...
New
Paint Sales Supervisor
Mattapan, MA · On-site
$26 - $30/hr
Description Paint Department Supervisor | The Norfolk Companies Lead a department. Turn your paint ... Handle escalated color-matching, tinting, or product issues * Assist customers with paint product ...
New
Paint Sales Supervisor
Mattapan, MA · On-site
$26 - $30/hr
Description Paint Department Supervisor | The Norfolk Companies Lead a department. Turn your paint ... Handle escalated color-matching, tinting, or product issues * Assist customers with paint product ...
New
Escalation Supervisor information
See salary details
$12.02 - $15.97
7% of jobs
$15.97 - $19.93
15% of jobs
$20.92 is the 25th percentile. Wages below this are outliers.
$19.93 - $23.89
12% of jobs
$23.89 - $27.84
13% of jobs
The median wage is $28.61 / hr.
$27.84 - $31.80
19% of jobs
$31.80 - $35.75
8% of jobs
$36.13 is the 75th percentile. Wages above this are outliers.
$35.75 - $39.71
14% of jobs
$39.71 - $43.66
8% of jobs
$43.66 - $47.62
2% of jobs
$47.62 - $51.57
1% of jobs
$51.57 - $55.53
1% of jobs
$12
$30
$55
How much do escalation supervisor jobs pay per hour?
As of Sep 15, 2026, the average hourly pay for escalation supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.
How does an escalation supervisor typically collaborate with other departments to resolve complex customer issues?
As an Escalation Supervisor, you will regularly work cross-functionally with teams such as customer support, technical specialists, product management, and quality assurance to address high-priority or unresolved customer concerns. Effective collaboration often involves facilitating meetings, sharing case details, and developing action plans to ensure swift resolution. Strong communication and problem-solving skills are essential, as you'll need to coordinate resources, manage expectations, and provide updates to both internal stakeholders and customers throughout the escalation process.
What are the key skills and qualifications needed to thrive as an escalation supervisor, and why are they important?
To thrive as an Escalation Supervisor, you need expertise in conflict resolution, case management, and customer service, often supported by experience in technical support or contact center environments. Familiarity with CRM platforms, ticketing systems, and incident tracking tools is typically expected. Strong leadership, problem-solving abilities, and effective communication skills make someone stand out in this role. These skills are crucial to efficiently resolve complex customer issues, maintain team performance, and uphold service quality standards.
What is the difference between Escalation Supervisor vs Customer Service Supervisor?
| Aspect | Escalation Supervisor | Customer Service Supervisor |
|---|---|---|
| Required Credentials | Typically requires leadership experience, industry-specific knowledge, and sometimes certifications in customer service or management | Usually requires customer service experience, leadership skills, and sometimes certifications in customer relations |
| Work Environment | Oversees escalation teams handling complex customer issues, often in call centers or support centers | Manages customer service teams, ensuring quality service in retail, call centers, or support departments |
| Employer & Industry Usage | Common in tech, telecom, and service industries where complex issues are escalated | Widely used across retail, hospitality, and service sectors |
The main difference is that an Escalation Supervisor focuses on managing complex or unresolved customer issues that require higher-level intervention, while a Customer Service Supervisor oversees general customer service operations. Both roles require leadership skills and industry knowledge, but the Escalation Supervisor handles more specialized, high-priority cases.
What is an escalation supervisor?
An escalation supervisor is a managerial role responsible for handling complex or high-priority customer issues that cannot be resolved by frontline staff. They oversee escalation processes, coordinate with different teams, and ensure timely resolution to maintain customer satisfaction.
More about Escalation Supervisor jobs
What states have the most Escalation Supervisor jobs?
States with the most job openings for Escalation Supervisor jobs include:
What are popular job titles related to Escalation Supervisor jobs?
For Escalation Supervisor jobs, the most frequently searched job titles are:
Claims Escalation Analyst
Lake Charles, LA
Lake Charles Memorial Health System
• Health Care and Social Assistance • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 19 days ago
Lake Charles Memorial Health System rating
6.7
Based on 26 frontline employees who took The Breakroom Quiz
Job description
DESCRIPTION OF POSITION:
- The Claims Escalation Analyst will be responsible for managing and investigating escalated claims and ensuring timely resolution. The successful candidate must have strong analytical and problem-solving skills, as well as excellent communication skills.
SUPERVISION: Reports directly to the Collection Supervisor
RESPONSIBILITIES AND DUTIES:
- Analyze and interpret policy language, contracts and statutes
- Maintain accurate records of all claims and ensuring timely resolution
- Understands assigned payers allowable calculations in order to preview an account to determine if properly paid and identify when errors are made in payments.
- Accurately posts transactions based on assigned duties ensuring that keying is correct for all payments, adjustments, deductibles & coinsurance assignments.
- Able to evaluate transactions posted on an account to ensure all payments and adjustments are posted and are appropriate.
- Works with other departments to resolve any outstanding issues delaying claims processing.
- Communicates effectively with assigned payer and makes appropriate decisions to escalate and push claims with carriers, companies and other departments.
- Accurately evaluates each account in order to determine what is needed, what is left outstanding and what steps are necessary to resolve the account quickly.
- Properly utilizes productivity tracking mechanisms.
- Works at or above the weekly set productivity standard and completes tasks in a timely manner.
- Appropriately prioritizes work queue in order to work highest priority first based on assigned subjects.
- Documents all information in the System following the Clear Concise Consistent method.
- Consistently monitors assignment to ensure that all steps necessary to assist the Team with achieving its goals have been taken.
- Able to write clearly and informatively.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
EDUCATION AND WORK EXPERIENCE
- High school graduate or GED certificate, required.
- Minimum of 1-year experience in Healthcare, preferably in the insurance industry
- Proficient in Microsoft Office suite
- Analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Adequate keyboarding skills (40 words per minute typing rate); Basic computer skills.
- Strong organizational and communication skills, including ability to discuss medical issues.
- Negotiation skills including assertiveness and being proactive.
Physical Demands/Work Environment
- Work requires light duty lifting.
- Must be able to remain in a stationary position 50% of the time.
- Constantly operates a computer and other office machinery such as calculator, copy machine, and computer printer.
- Must be able to exchange accurate information with patient, family, peers and medical personnel.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience Memorial is more than a slogan, its the care we provide our patients and its the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.
Working at Lake Charles Memorial Health System | Great Place To Work
What Lake Charles Memorial Health System employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Lake Charles Memorial Health System
Sourced by ZipRecruiter
Lake Charles Memorial Health System is the only locally owned, regional community healthcare system in Lake Charles. The health system employs more than 2700 full-time, part-time and PRN employees and is the largest health system in the area. Memorial is a true community health system, run by a board of local volunteers from all walks of business, industry and public service. It is one of an elite group of health systems that belongs to the people of Southwest Louisiana and serves everyone regardless of age, race, gender or financial status.
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Lake Charles, LA, US
Year founded
1952