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Epic Support Analyst Jobs (NOW HIRING)

WellSpace Health

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Epic EHR Support Analyst (2 Positions) - local candidates only

Sacramento, CA · On-site

$95K - $108K/yr

Epic EHR Support Analyst (2 Positions) - local candidates only Department: EHR Department/Care Stream: EHR 1013 LIA Reporting Structure: Timecard Approver: Epic Program Director Primary: Epic Program ...

New

KWZ Solutions

Epic OpTime Application Analyst

Yonkers, NY · On-site

$90K - $130K/yr

About the Role Our client is seeking an experienced Epic OpTime Application Analyst to support the design, implementation, optimization, and ongoing maintenance of Epic OpTime and Anesthesia ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · Remote

$36.38 - $40.15/hr

Act as the main support contact for OCHIN Epic and Credible EHRs and related products, offering ... Participate in workflow analysis, solution design discussions, and site readiness activities to ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · On-site

$36.38 - $40.15/hr

Act as the main support contact for OCHIN Epic and Credible EHRs and related products, offering ... Participate in workflow analysis, solution design discussions, and site readiness activities to ...

StartupNWA

$35K - $47K/yr

Position Summary The Application Analyst - Epic Hospital Billing reports to the Manager of Business ... Configure and support charging rules, routing logic, workqueues, charge review processes, and ...

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How much do epic support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for epic support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an Epic Support Analyst?

An Epic Support Analyst is responsible for supporting, troubleshooting, and optimizing the Epic electronic health record (EHR) system. They assist end-users, resolve system issues, and ensure that the Epic application runs smoothly for healthcare providers. Their role involves system configuration, training users, and collaborating with IT and clinical teams to maintain workflow efficiency. Analysts may also participate in system upgrades, testing, and documentation to improve system performance. Certification in specific Epic modules is often required for this role.

What does an Epic Support Analyst do?

A typical day for an Epic Support Analyst involves monitoring and responding to support tickets related to Epic system issues, troubleshooting technical problems, and assisting end users such as clinicians and administrative staff. You will often collaborate with IT, clinical informatics, and project management teams to resolve incidents, support system updates, and participate in system optimization projects. Additionally, you may deliver user training, document solutions, and contribute to ongoing process improvements. The role is dynamic and fast-paced, with responsibilities that often shift based on daily system needs and end user feedback.

What are the key skills and qualifications needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst, you need a solid understanding of healthcare workflows, experience with electronic health record (EHR) systems—especially Epic—and strong problem-solving abilities, often supported by a bachelor's degree and relevant Epic certifications. Familiarity with ticketing platforms, Epic modules (like EpicCare or Resolute), and proficiency with troubleshooting tools are typically required. Outstanding communication skills, patience, and a collaborative spirit help analysts work effectively with clinicians and IT teams. These skills and qualities are crucial for swiftly resolving complex technical issues and ensuring smooth hospital operations.

Can an Epic Support Analyst work from home?

Epic Support Analysts can often work remotely, especially if the employer offers telecommuting options. The role typically requires access to secure systems, strong communication skills, and familiarity with Epic software, which can be managed through remote access tools. However, some positions may require on-site presence for certain tasks or certifications.

How to get hired as an Epic Support Analyst?

To get hired as an Epic Support Analyst, candidates typically need a background in healthcare IT, experience with Epic software, and relevant certifications such as Epic certifications in specific modules. Strong troubleshooting skills, knowledge of electronic health records, and the ability to work in a fast-paced environment are also important. Employers often seek candidates with prior support or technical experience and good communication skills.
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Epic Support Analyst jobs near you
Infographic showing various Epic Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Hospital Billing Analyst II- Epic

Rockledge, FL • On-site

Health First
Health Care and Social Assistance • 5 - 10K employees
Learn more about Health Firstexternal

Full-time

Medical, Vision

Re-posted 8 days ago

Health First rating

7.1

Company rating: 7.1 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

Job description

Job Requirements
POSITION SUMMARY
The Epic Applications Analyst II provides support on the configuration, and optimization of Epic Electronic Health Record (EHR) applications to ensure seamless clinical and business operations. The Epic Applications Analyst II serves as a key liaison between end-users and Information Technology (IT), identifying opportunities to enhance workflows, resolve issues, and ensure efficient use of Epic tools. The Epic Applications Analyst II leads system testing, develops and delivers training sessions, and works cross-functionally with departments to implement enhancements and support upgrades.
PRIMARY ACCOUNTABILITIES
  1. Provides advanced support to end-users by successfully diagnosing, resolving, and documenting any complex technical issues in a efficient and effective manner.
  2. Configures applications based on individual user, and departmental requests and requirements, ensuring system functions align with workflows for operational and clinical end-users.
  3. Develops, updates, and administers training sessions and provides educational resources for end-users in support of upgrades, new Associate onboarding, and applicable workflow changes.
  4. Leads system and quality assurance tests in relation to processing system upgrades, patches, and feature rollouts, mitigating end-user disruption or incidents and high-quality outcomes.
  5. Partners with clinical and operational teams in reviewing current workflows, finding opportunities for any potential optimizations by using Epic capabilities.
  6. Supports end-users by troubleshooting applications and collaborating with technical teams and Epic support when escalations are necessary for incident resolutions.
  7. Effectively notates, and tracks end-user reported incidents in ticketing management system to ensure all issues are properly followed up on in a timely manner to provide resolutions.
  8. Collaborates with teams in Epic governance processes, change control, and enhancement requests to ensure system integrity and full alignment with enterprise goals.

Work Experience
MINIMUM QUALIFICATIONS
  • Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field.
  • Work Experience: Two (2) years of experience in EHR support role or Healthcare IT.
  • Licensure: None
  • Certification: Accreditation in required specialty prior to start date and maintained.
  • Work Experience In Lieu of Education: Four (4) years of experience in EHR support role or Healthcare IT.
  • Skills/Knowledge/Abilities:
  1. Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint.
  2. Intermediate knowledge of Epic modules and configuration tools.
  3. Strong ability to resolve problems effectively, and in troubleshooting issues.
  4. Understanding of Healthcare workflows, operationally, and clinically.
  5. Ability to communicate technical concepts to non-technical users.
  6. Strong organizational skills, and ability to manage multiple tasks at once to meet departmental needs.

PREFERRED QUALIFICATIONS
  • Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field.
  • Work Experience: Four (4) years of experience in Epic EHR support role or Healthcare IT.
  • Certification: Relevant Healthcare Technology Certification(s):
  1. Certified Healthcare Technology Specialist (CHTS).
  2. Certified Associate in Healthcare Information and Management Systems (CAHIMS).
  3. Certified Professional in Healthcare Information and Management Systems (CPHIMS).
  4. Any other relevant certification(s) in Healthcare Technology.

PHYSICAL REQUIREMENTS
  • Majority of time involves sitting or standing; occasional walking, bending, and stooping.
  • Long periods of computer time or at workstation.
  • Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
  • May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
  • Communicating with others to exchange information.
  • Visual acuity and hand-eye coordination to perform tasks.
  • Workspace may vary from open to confined.
  • May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

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About Health First

Sourced by ZipRecruiter

Health First has been providing quality care to Brevard county residents for over 23 years. Health First delivers healthcare services throughout Brevard County with a network comprised of 4 hospitals with 868 beds, a health plan, and outpatient/wellness services including diagnostics, home health care, sleep centers, fitness facilities, pharmacy, cardiac rehabilitation, physical therapy, aging services, a hospice program, and bone/wellness center.

Industry

Health care and social assistance and medical equipment and supplies manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Rockledge, FL, US

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