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Epic Support Analyst Jobs (NOW HIRING)

KWZ Solutions

Epic OpTime Application Analyst

Yonkers, NY · On-site

$90K - $130K/yr

About the Role Our client is seeking an experienced Epic OpTime Application Analyst to support the design, implementation, optimization, and ongoing maintenance of Epic OpTime and Anesthesia ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · On-site

$36.38 - $40.15/hr

Act as the main support contact for OCHIN Epic and Credible EHRs and related products, offering ... Participate in workflow analysis, solution design discussions, and site readiness activities to ...

OUTSIDE IN

EHR Support Analyst

Portland, OR · Remote

$36.38 - $40.15/hr

Act as the main support contact for OCHIN Epic and Credible EHRs and related products, offering ... Participate in workflow analysis, solution design discussions, and site readiness activities to ...

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Epic Support Analyst information

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How much do epic support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for epic support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an Epic Support Analyst?

An Epic Support Analyst is responsible for supporting, troubleshooting, and optimizing the Epic electronic health record (EHR) system. They assist end-users, resolve system issues, and ensure that the Epic application runs smoothly for healthcare providers. Their role involves system configuration, training users, and collaborating with IT and clinical teams to maintain workflow efficiency. Analysts may also participate in system upgrades, testing, and documentation to improve system performance. Certification in specific Epic modules is often required for this role.

What does an Epic Support Analyst do?

A typical day for an Epic Support Analyst involves monitoring and responding to support tickets related to Epic system issues, troubleshooting technical problems, and assisting end users such as clinicians and administrative staff. You will often collaborate with IT, clinical informatics, and project management teams to resolve incidents, support system updates, and participate in system optimization projects. Additionally, you may deliver user training, document solutions, and contribute to ongoing process improvements. The role is dynamic and fast-paced, with responsibilities that often shift based on daily system needs and end user feedback.

What are the key skills and qualifications needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst, you need a solid understanding of healthcare workflows, experience with electronic health record (EHR) systems—especially Epic—and strong problem-solving abilities, often supported by a bachelor's degree and relevant Epic certifications. Familiarity with ticketing platforms, Epic modules (like EpicCare or Resolute), and proficiency with troubleshooting tools are typically required. Outstanding communication skills, patience, and a collaborative spirit help analysts work effectively with clinicians and IT teams. These skills and qualities are crucial for swiftly resolving complex technical issues and ensuring smooth hospital operations.

Can an Epic Support Analyst work from home?

Epic Support Analysts can often work remotely, especially if the employer offers telecommuting options. The role typically requires access to secure systems, strong communication skills, and familiarity with Epic software, which can be managed through remote access tools. However, some positions may require on-site presence for certain tasks or certifications.

How to get hired as an Epic Support Analyst?

To get hired as an Epic Support Analyst, candidates typically need a background in healthcare IT, experience with Epic software, and relevant certifications such as Epic certifications in specific modules. Strong troubleshooting skills, knowledge of electronic health records, and the ability to work in a fast-paced environment are also important. Employers often seek candidates with prior support or technical experience and good communication skills.
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Epic Support Analyst jobs near you
Infographic showing various Epic Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Epic Cadence Support Analyst

Nationwide Children's Hospital

Columbus, OH • On-site

Full-time

Posted 8 days ago

Nationwide Children's Hospital rating

6.9

Company rating: 6.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

550th of 1,061 rated hospitals

Job description

Overview:


This position has remote flexibility. Candidates would be required to be onsite at a minimum of three times annually.


Job Description Summary:


Analyzes business needs, defines requirements, develops solutions, implements systems, and manages installed applications in support of the Business and Clinical applications. Maintains a thorough understanding of applications and databases in a complex client-server architecture.


Job Description:


Essential Functions:

  • Provides systems analysis and support through customer service needs, system design, data queries, and reports.
  • Provides effective user training, troubleshoots system issues, and performs systems maintenance as needed.
  • Utilizes support systems, helps in the development of these systems, maintains vendor relationships, and minimizes system outages.
  • Applies project management principles, assists with complex projects involving cross-functional departments, including scope, development, reporting, and execution plan.
  • Develops, implements, and maintains systems following policies and procedures, actively protects confidential information, conducts audits of systems and information, and maintains systems keeping resources secure.


Education Requirement:

Bachelor Degree in related Computer Science areas or equivalent experience, preferred.


Licensure Requirement:

(not specified)


Certifications:

(not specified)


Skills:

  • Must be able to document process and changes and be able to present in power points this information at meetings.
  • Demonstrated ability to lead a team, accept direction from leadership and act as a role model for professionalism.
  • Demonstrates excellent communication skills, ability to communicate difficult or complex information for the purpose of education, or for influencing change.
  • Demonstrates excellent organizational and multi-tasking skills. Ability to juggle multiple and quickly changing priorities. Ability to organize data and people. Ability to analyze data and act upon it.


Experience:

2 years' experience providing systems analysis support, required. Experience in health care environments, preferred.


Physical Requirements:

OCCASIONALLY: Color vision, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Reaching above shoulder, Standing

FREQUENTLY: Decision Making, Depth perception, Flexing/extending of neck, Peripheral vision, Walking

CONTINUOUSLY: Audible speech, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting


Additional Physical Requirements performed but not listed above:

(not specified)




"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

What Nationwide Children's Hospital employees say

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About Nationwide Children's Hospital

Sourced by ZipRecruiter

Nationwide Children's Hospital, established in 1894, is a leading pediatric healthcare system based in Columbus, Ohio, United States. They serve as a primary pediatric network, providing wellness, preventive, diagnostic, treatment, and rehabilitative care for infants, children, adolescents, and adults with congenital disease. Being the third-largest pediatric hospital in the nation, Nationwide Children's Hospital prides itself on its relentless commitment to children and their families, driven by their core values of respect, integrity, determination, empathy, and solidarity. The institution's comprehensive mission is to enhance the health of children by providing high-quality, family-centered care, conducting groundbreaking research, advocating for pediatric health, and training top healthcare professionals.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1892

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