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Epic Support Analyst Remote Jobs in Minnesota (NOW HIRING)

Deloitte

Epic Denials Management Operator

Minneapolis, MN · Remote

$18.75 - $25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

UnitedHealth Group

Data Analyst - Remote

Minnetonka, MN · On-site +1

This position is responsible for supporting comprehensive CXR impact reporting. The role entails ... Responsibilities include collecting information for both pre- and post-impact analyses. You'll ...

Pace

Chemical Regulatory Analyst (Remote)

Minneapolis, MN · On-site +1

$23 - $25/hr

This person will maintain raw material information, support regulatory data migration, and author safety data sheets. This is an entry-level, non-laboratory position great for candidates looking to ...

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Epic Support Analyst Remote information

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What are the most commonly searched types of Epic Support Analyst jobs in Minnesota?

The most popular types of Epic Support Analyst jobs in Minnesota are:

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For Epic Support Analyst Remote jobs in Minnesota, the most frequently searched job titles are:

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Epic Support Analyst Remote jobs near you

Epic Application Analyst Intermediate

Hennepin Healthcare

Minneapolis, MN • On-site, Remote

Full-time

Posted 3 days ago

New

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

190th of 887 rated healthcare providers

Job description

SUMMARY:

We are currently seeking an Epic Security Analyst Intermediate to join our Ambulatory Applications team. This fulltime role will work days. Ideal candidate will have the Epic Security certification and the Provider SER badge. Open to fully remote work.

Purpose of this position: Under general supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic.

RESPONSIBILITIES:

  • Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic
  • Create documentation of build
  • Review, build, test, debug, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes
  • Participate in testing phases of associated applications during implementations and upgrades
  • Develop strong relationships with end user communities, customers, and business partners
  • Provide Epic content expert support for applications with integration/interfaced systems
  • Identify opportunity for process/system improvements by adopting new Epic functionality
  • Provide regular and/or off hour on call support as scheduled
  • Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

  • 3 years relevant of comprehensive professional experience working in the electronic health record, Epic
  • Associates of Arts (AA) or Bachelor's degree

-OR-

  • An approved equivalent combination of education and experience

Preferred Qualifications:

  • Experience developing technical/systems design specifications and building system solutions
  • Ability to provide customer focused service and communicate the value of proposed solutions

Knowledge/Skills/Abilities:

  • Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
  • Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
  • Ability to multi-task and prioritize tasks
  • Ability to explain or demonstrate technology in a manner suited to the audience

License/Certifications:

  • 1 Current Epic Certification

-OR-

  • 1 Current Epic Accreditation 

-OR-

  • 1 Current Epic Proficiency Self-study

-OR-

  • 1 Current Epic Proficiency 

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