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Entrylevel Help Desk Analyst Jobs in Washington (NOW HIRING)

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... An analytical mindset, proficiency in Microsoft desktop client technologies, and a knack for ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Analyze recurring issues and trends to proactively identify systemic problems and recommend ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform ... Strong analytical and customer service skills. * Ability to document procedures and create end-user ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday ... Prepare operational dashboards, performance reports, trend analyses, and improvement ...

CGI Inc.

Functional Business Analyst - Help Desk

Arlington, VA · On-site

$23.50 - $32.25/hr

Functional Business Analyst - Help Desk Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0626-1048 Employment Type: Full Time U.S. - What we ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Washington

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Washington? For Entrylevel Help Desk Analyst jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Washington look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Washington are:
What cities in Washington are hiring for Entrylevel Help Desk Analyst jobs? Cities in Washington with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Help Desk Jr. Analyst

Cogent People Inc

Columbia, MD • On-site

$20 - $27.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Employment Type: Full-time, W2 position with Cogent People Inc. This is a direct hire position with full benefits.
Location: Hybrid Columbia MD 3 times per week OR Remote (as applicable to role)
Work Authorization Requirements
To comply with government contracting requirements, candidates must meet all of the following:
  • Must be a U.S. Citizen, Permanent Resident, or valid EAD holder
  • Must have lived in the United States for at least 3 of the past 5 years
  • Must be currently authorized to work in the U.S. without sponsorship

Sponsorship (H-1B) is not available for this position (now or in the future). Candidates who do not meet these requirements will not be considered.
Clearance Requirement
Public Trust required or ability to obtain, depending on assignment.
About Cogent People Inc.
Cogent People Inc. is a government consulting and technology services firm supporting mission-critical federal and commercial programs. We deliver secure, scalable, and modern digital solutions across complex IT environments.
Our teams thrive at the intersection of engineering excellence and mission impact, building systems that matter.
Job Overview
Cogent People Inc. is seeking a Help Desk Jr. Analyst (1 Position) to provide Tier 1 intake support for system users.
This role is responsible for assisting users with system access, navigation, and basic issue resolution while escalating more complex issues to appropriate support teams. The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency.
The ideal candidate will bring strong customer service, communication, and troubleshooting skills in a technical support environment.
This position may be contingent upon contract award.
Requirements
What You'll Do
Tier 1 User Support
  • Provide Tier 1 intake support for system users.
  • Assist users with system access, navigation, and basic troubleshooting.
  • Respond to user inquiries and support requests in a timely manner.

Issue Resolution & Escalation
  • Identify, document, and escalate complex issues to higher-level support teams.
  • Ensure accurate capture of user issues and initial troubleshooting steps.
  • Follow established procedures for issue resolution and escalation.

Documentation & User Experience Suppor t
  • Document common issues, solutions, and troubleshooting steps.
  • Contribute to knowledge base content to improve support efficiency.
  • Support overall user satisfaction and system usability.

What We're Looking For
  • Associate's degree in a related field or equivalent experience.
  • 2+ years of experience in help desk, technical support, or customer service roles.
  • Strong communication and interpersonal skills.
  • Basic understanding of system navigation and user support processes.
  • Ability to troubleshoot basic technical issues.
  • Ability to work in a fast-paced support environment.
  • Strong attention to detail and documentation skills.

What Will Set You Apart
  • Relevant certifications
  • Experience supporting federal programs
  • Knowledge of Agile and DevSecOps
  • Experience with CMS or healthcare environments

Why Cogent People Inc.?
At Cogent People, we combine technical excellence with a mission-driven culture. Our teams work on meaningful, high-impact projects that support government and enterprise transformation initiatives.
We offer:
  • Competitive compensation
  • Career growth and professional development opportunities
  • Exposure to complex, mission-critical systems
  • A collaborative and supportive team environment
  • Long-term client engagements with stability and continuity

We are a Certified Great Place to Work, committed to building an inclusive and high-performance culture.
Benefits
  • Medical, Dental, and Vision Insurance (comprehensive coverage)
  • 401(k) with company match
  • Company-paid life insurance
  • Short-term and long-term disability coverage
  • Paid Time Off: 3 weeks annually + 10 paid holidays
  • Employee assistance and wellness resources (as applicable)

Compliance Notice
Cogent People Inc. conducts employment verification for all candidates. Misrepresentation of work authorization, residency history, or professional experience will result in disqualification.
We are an Equal Opportunity Employer (EEO) and evaluate all applicants based on qualifications, experience, and role requirements.
We do not engage third-party recruiters for this role unless explicitly stated.

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