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Entrylevel Help Desk Analyst Jobs in Massachusetts

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Apex Systems

Service Desk Analyst

Boston, MA · On-site

$22.25 - $30.50/hr

Candidates who can hit the ground running (not an entry-level/ramp role) * Strong hands-on ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Experience analyzing operational data, dashboards, and performance reports. * Ability to identify ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Experience analyzing operational data, dashboards, and performance reports. * Ability to identify ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Key Accountabilities * Responsible to quickly and accurately process ...

New

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Werfen

Deal Desk Analyst

Bedford, MA · On-site

$80K - $100K/yr

The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization. Responsibilities Key Accountabilities * Responsible to quickly and ...

Boston Properties

Service Desk Analyst

Boston, MA · On-site

$69K - $96K/yr

A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA

$60K - $80K/yr

Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Massachusetts

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Massachusetts? For Entrylevel Help Desk Analyst jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Massachusetts look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Massachusetts are:
What cities in Massachusetts are hiring for Entrylevel Help Desk Analyst jobs? Cities in Massachusetts with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Help Desk Associate

Vinfen

Cambridge, MA • On-site

$19.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Vinfen rating

7.9

Company rating: 7.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Schedule:Mon-Fri, 9am-5pm, Rotating weekends

Salary:$19.23 / hour

As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical internal IT functions. Your work will also include data entry and verification of system jobs and processes, as well as administrative tasks as needed for the IT Department.

Why Vinfen?

We are committed to you! We offer great training, great benefits, career growth and job security!

  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
  • Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
  • Professional Development programs including year-round online training courses and opportunities to earn CEUs
  • Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
  • Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
  • Other generous benefits including discounted memberships, access to wellness programs and more!

About Us

Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management

  • An associate's degree in information systems, database management or related field preferred, but experience may substitute for education. High school diploma or GED required.
  • 2-3 years related experience.
  • All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least 6 months.
  • All candidates must be able to successfully pass a CORI, reference, multi-state background and driving record check.

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