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Entrylevel Help Desk Analyst Jobs in Fall River, MA

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Plymouth MA - Onsite he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ...

IBSS

Service Desk Support - Level I

Woods Hole, MA · On-site

$55K - $58K/yr

Service Desk Support - Level I Location: On Site, East Falmouth, MA Clearance Required: Public ... Detail oriented and organized with strong analytical skills. * Demonstrated success working in a ...

Carrington

Mortgage Wire Desk, II Analyst

Providence, RI · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Fall River, MA

Entrylevel Help Desk Analyst information

See Fall River, MA salary details

$14

$24

$35

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entrylevel help desk analyst in Fall River, MA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What job categories do people searching Entrylevel Help Desk Analyst jobs in Fall River, MA look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Fall River, MA with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Fall River, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Service desk L1 engineer

Plymouth, MA • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Inficare Technologiesexternal

$22.25 - $30.50/hr

Full-time

Re-posted 17 days ago

Job description

Role: Service desk L1 engineer
Location: Plymouth MA - Onsite
he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.
What's this role about?
  • Service Desk for US Client.
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:
  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications
  • Bachelor's/associate degree in IT, Computer Science, or related field (preferred).
  • 2-3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:
  • Windows OS & Microsoft 365
  • Active Directory / Azure AD
  • VPN & MFA
  • ITIL framework
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work in a fast-paced, highly regulated environment.

Educational requirement:
  • Graduate and preferably BCA or any other Technical Field.
  • Excellent Communication Skills (Written/Verbal)
  • Exceptional customer service orientation
  • Excellent communication skills, both written and verbal
  • Disciplined, systematic problem-solving skills required.

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