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Entry Level Technical Support Engineer Jobs in Chicago, IL

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

Your technical expertise, problem-solving abilities, and exceptional communication skills will play ... Support Engineer, or applicable customer service experience * Basic knowledge of back end and ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Work with software developers to fix technical issues * Understand technical issues related to ... Prepare and provide reports on technical support service requests and response time Skills ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues ... and technical analysis. • Provide day-to-day production support for a wealth management ...

Brainlab

National Technical Support

Chicago, IL

$38K - $48K/yr

S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information ... technical documentation. * 1 years experience with test equipment and hand tools including ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information ... technical documentation. * 1 years experience with test equipment and hand tools including ...

Braze

Technical Support Specialist

Chicago, IL · Hybrid

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Engineering, and other cross-functional teams to deliver seamless customer experiences.

Braze

Technical Support Specialist

Chicago, IL · On-site

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Engineering, and other cross-functional teams to deliver seamless customer experiences.

Fin

Technical Support Specialist

Chicago, IL · On-site

Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious ... A basic understanding of APIs and webhooks, navigating developer documentation to know what is and ...

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

Technical Support Engineers (TSEs) - Provide Level 2 remote troubleshooting, proactive system monitoring, device configuration, incident resolution, technical escalation support, and documentation ...

Zuma

Support Engineer

Mundelein, IL · Remote

The Role As a Support Engineer at Zuma, you'll be a bridge between our customers, engineering team ... You'll have autonomy to design and implement innovative technical solutions * Your work will ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

Technical Support Engineers (TSEs) - Provide Level 2 remote troubleshooting, proactive system monitoring, device configuration, incident resolution, technical escalation support, and documentation ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Chicago, IL

Entry Level Technical Support Engineer information

See Chicago, IL salary details

$38.6K

$81.4K

$123.1K

How much do entry level technical support engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for entry level technical support engineer in Chicago, IL is $81,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $101,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Chicago, IL? The most popular types of Technical Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Chicago, IL? For Entry Level Technical Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Engineer jobs in Chicago, IL look for? The top searched job categories for Entry Level Technical Support Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Entry Level Technical Support Engineer jobs? Cities near Chicago, IL with the most Entry Level Technical Support Engineer job openings:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,400 per year, or $39.1 per hour.

Customer Support Engineer

Supernova Technology

Chicago, IL • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

About Supernova Technology
Founded in 2014, we offer the industry's first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry's largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.
Why Join Supernova?
At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you'll work alongside talented and innovative individuals who are committed to driving the future of securities-based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person's contributions make a real impact.
About the Role
We are seeking a highly motivated and detail-oriented Customer Support Engineer to join our customer support team. As a Customer Support Engineer, you will be the primary point of contact for our clients, assisting with troubleshooting, product inquiries, and ensuring customer satisfaction. Your technical expertise, problem-solving abilities, and exceptional communication skills will play a crucial role in delivering world-class support to financial institutions utilizing our platform.
Responsibilities
  • Represent the voice of the customer to Engineering, Product, and Program Management teams by communicating customer issues and relevant information, assisting with investigation
  • Maintain excellent, timely communications with Supernova's customers and internal stakeholders
  • Provide technical support to troubleshoot and resolve issues reported by customers and other team members through chat, helpdesk inquiries, email as well as phone
  • Troubleshoot and analyze errors, inconsistencies, and potential bugs, utilizing knowledge of cloud hosting services, logging and monitoring applications, and storage/database layers as required
  • Monitor front-end and back-end systems to ensure constant un-interrupted functionality
  • Provide fault isolation and root cause analysis for technical issues and outages as well as detailed bug analysis for product and development teams
  • Provide configuration instructions, training, and best practices to customers to strengthen the knowledge of the Supernova product
  • Act with speed and take ownership of sensitive and/or highly critical issues that need expedited resolution
  • Be able to lead and delegate tasks to provide faster and more efficient resolution
  • Write technical documentation or knowledge base articles for undocumented incidents as well as update outdated technical documentation
  • Provide scheduled on-call support to assist with post-business hours incident management and developer assistance
  • Strive to continue to learn each area of Supernova to become an eventual Subject Matter Expert (SME)

Qualifications
  • BA/BS Degree in Computer Science or IT Related Field of Study
  • 1+ years of experience as a Technical Support Engineer, Application Support Engineer, or applicable customer service experience
  • Basic knowledge of back end and front-end programming languages, including Java, Python, SQL, and JavaScript
  • Knowledge and understanding of database structures, table relationships, and SQL to query and alter database information
  • Basic knowledge of Command Line/Terminal and commands associated with back end services, including CURL Commands, SSH, PGP, AWS CLI, etc
  • Excellent written and verbal communication skills
  • Ability to work independently and within a highly collaborative team environment
  • Commitment to continuous education and drive to stay up to date with the latest technologies
  • Ability to lead by example and assist the Enterprise Manager with leadership duties
  • Back-end hosting solutions knowledge, such as AWS or Microsoft Azure is a plus

Our Employee Benefits
At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:
  • Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
  • HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
  • Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
  • Compensation: $50,000 - $75,000 per year
  • Retirement Savings: 401(k) plan with employer contributions.
  • Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
  • Paid Time Off: Flexible PTO policies.
  • Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.
Join us and make an impact while growing your career at Supernova!

Apply