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Entry Level Technical Support Analyst Remote Jobs in Wisconsin

Belcan

Sales Support Analyst - Specialist I

Waukesha, WI · Remote

$53.15/hr

This is a remote role that requires the ability to work from home in a dedicated office space, free ... Basic understanding of technical/medical equipment and services, preferred knowledge We expect all ...

CSAA

In this role, you will partner with technical and business teams to onboard new source systems and ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

CSAA

In this role, you will partner with technical and business teams to onboard new source systems and ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

CSAA

In this role, you will partner with technical and business teams to onboard new source systems and ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

CSAA

In this role, you will partner with technical and business teams to onboard new source systems and ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

Network Health

Technical Systems Analyst

Menasha, WI · On-site +1

The Technical Systems Analyst collaborates with business users to recommend and develop automation ... Provide end user support and training of robotic process automation * Keep current with ...

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Entry Level Technical Support Analyst Remote information

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

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Infographic showing various Entry Level Technical Support Analyst Remote job openings in Wisconsin as of July 2026, with employment types broken down into 2% Locum Tenens, 84% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.
Technical Support Engineer (Commercial Chiller Equipment)- Remote

Technical Support Engineer (Commercial Chiller Equipment)- Remote

Trane Technologies plc

La Crosse, WI • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

114th of 535 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
As a Technical Support Engineer, you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators.
As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of air and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
What you will do:
  • Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary.
  • Troubleshoot Chillers remotely.
  • Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making.
  • Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
  • Originate solution in the Help Center and/or technically review solutions for problems.
  • Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development.
  • Review and direct customer interaction for Trane Chillers.
  • Assist with root cause analysis and defect resolution.
  • Author and/or review product literature and assist with training classes.
  • Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas.
  • Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
  • Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
  • Participate in Quality Audits, Design review teams, and technology transfers.
  • Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes.
  • Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
  • Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours.
  • Consider the future goals and current needs of the department and make data informed decisions.

What you will bring:
  • 10+ years of experience preferred but not required in servicing HVAC equipment and systems.
  • Associates or Bachelors degree is preferred but not required.
  • Professionally trained on various Trane equipment.
  • Ability to travel up to 10%.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
  • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
  • Ability to manage support cases within Remedy software.
  • While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines.

Key Competencies:
  • Excellent written and verbal communication.
  • Ability to troubleshoot complex refrigeration and electrical systems.
  • Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair.
  • Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required.
  • Adaptable and possesses the ability to prioritize multiple high-priority customer cases.
  • Flexibility to work extended hours on occasion.
  • Ability to meet short- and long-term deadlines.
  • Effectively meet the needs of internal and external customers.
  • Ability to work regularly and dependably.
  • Ability to function in a team environment.
  • Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
  • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

Annual Base Salary Range or Hourly Base Pay Range:
$97,406.66 - $135,834.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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