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Entry Level Technical Support Analyst Remote Jobs in Wisconsin

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

  • PTO

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the ... Provide technical details in a non-technical way with internal stakeholders and customers

CSAA

  • Retirement

Job Title Regulatory Reporting Analyst- Remote Requisition Number R7892 Regulatory Reporting ... Extract, prepare, and validate data required to support regulatory filings and external reporting ...

CSAA

  • Retirement

Job Title Regulatory Reporting Analyst- Remote Requisition Number R7892 Regulatory Reporting ... Extract, prepare, and validate data required to support regulatory filings and external reporting ...

CSAA

  • Retirement

Job Title Regulatory Reporting Analyst- Remote Requisition Number R7892 Regulatory Reporting ... Extract, prepare, and validate data required to support regulatory filings and external reporting ...

CSAA

  • Retirement

Job Title Regulatory Reporting Analyst- Remote Requisition Number R7892 Regulatory Reporting ... Extract, prepare, and validate data required to support regulatory filings and external reporting ...

Network Health

Technical Systems Analyst

Menasha, WI · On-site +1

The Technical Systems Analyst collaborates with business users to recommend and develop automation ... Provide end user support and training of robotic process automation * Keep current with ...

Iatinsurancegroup

Business Data Analyst

Milwaukee, WI · On-site +1

$55K - $120K/yr

  • Medical

  • Retirement

  • PTO

... fully remote arrangements for the ideal candidate. Responsibilities: * Elicit, analyze, and ... technical and non-technical audiences. * Support data quality, governance, and reporting ...

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Entry Level Technical Support Analyst Remote information

Is there such a thing as an entry level remote technical support analyst job?

Yes, entry-level remote technical support analyst positions are available and typically require basic knowledge of computer systems, troubleshooting skills, and customer service abilities. These roles often involve remote communication tools and may require certifications like CompTIA A+ or similar. They are suitable for candidates starting their careers in IT support.

How to get into entry level technical support analyst remote with no experience?

To start as an entry-level technical support analyst remotely with no experience, focus on developing basic technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge and consider gaining hands-on experience through internships, volunteer work, or online labs to build your resume.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Wisconsin?

The most popular types of Technical Support Analyst Remote jobs in Wisconsin are:

What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Wisconsin?

For Entry Level Technical Support Analyst Remote jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Wisconsin look for?

The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Wisconsin are:

What cities in Wisconsin are hiring for Entry Level Technical Support Analyst Remote jobs?

Cities in Wisconsin with the most Entry Level Technical Support Analyst Remote job openings:

Entry Level Technical Support Analyst Remote jobs near you
Infographic showing various Entry Level Technical Support Analyst Remote job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Analyst

Esker

Middleton, WI • On-site, Remote

$53K - $68K/yr

Full-time

PTO

Posted 9 days ago

Job description

Join Esker as a Support Analyst

Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including NVIDIA, Whirlpool, Sony, and Trek - supporting 1.2M users and generating $200M+ in annual revenue. Founded in 1985, we've grown to 1,200+ employees worldwide with a culture focused on improving working capital, human relationships, and environmental sustainability. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

The Role

We’re seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you’ll work directly with complex customer environments and real-world production issues, applying critical thinking and technical expertise to investigate, diagnose, and resolve challenging problems that impact customer operations.

You’ll collaborate closely with fellow support analysts, engineering, and cross-functional partners to drive timely resolution, identify root causes, and contribute to long-term improvements in system stability and support processes. This is an excellent opportunity for someone with a strong technical foundation who enjoys problem-solving, customer impact, and continuous learning—while helping ensure a reliable, high-quality experience for customers using our platform every day.

Key Tasks/Duties:

  • Resolve tier 2 support tickets by diagnosing issue, creating and/or implementing a long-term solution while providing an enhanced customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services

  • Provide technical details in a non-technical way with internal stakeholders and customers

  • Maintaining documentation and forwarding customer feedback to development teams… influence future product enhancements by…

  • Document and escalate complex issues to the appropriate internal teams for resolution using correct escalation pathways, case management system, and internal collaboration tools

  • Assist in creation of customer-facing support documents

  • Be a change-agent to embrace and foster positive change attitudes amongst the team.

  • Demonstrates and promotes Esker core value of "Good Vibes" within team setting

  • Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

  • Should know when to ask for help when blocked or questions of priority comes up.

  • Answer phone and triage Support Portal requests in a timely manner, directing to appropriate queue.

  • Perform other duties as assigned

Essential Experience:

  • 2+ years experience in technical support, customer service, customer training, or account management

  • Associate or Bachelors degree preferably in computer science, mathematics, engineering or business OR equivalent experience in lieu of degree.

  • Experience in troubleshooting software issues and guiding users through resolution steps.

  • Experience working with cloud-based software platforms is highly desirable.

  • Proven experience managing and cultivating positive working relationships with customers and coworkers

  • Ensure a positive customer experience through outreach and collect feedback through customer engagement

  • Familiarity with Javascript, XML, JSON, relational databases is a plus

  • Familiarity with ticketing systems and customer support tools.

  • Ability to remain calm and maintain professionalism while de-escalating challenging scenarios

  • Ability to work as part of a team or independently to meet project goals

  • Superior professional communication

  • Ask systematic questions to understand more about the problem.

  • Esker product experience a plus

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer

Travel:

  • Ability to travel up to 5% of working hours

Salary Range: $53,000-68,000 + incentive

This role may be filled at either the Associate or Professional level. The posted compensation range reflects both levels. Final leveling and compensation will be determined based on the selected candidate’s skills, experience, and qualifications.

This posting will close Tuesday, August 18th at 12 PM CT.

Employee Benefits

  • Student loan repayment assistance

  • Flexible work schedule, summer hours, and work from home options

  • Profit sharing options

  • Paid time off for community outreach and volunteer opportunities

  • Yearly stipend for employee wellness, hobbies, or educational activities

  • Dog-friendly work environment

  • Competitive salary and benefits package

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

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About Esker

Sourced by ZipRecruiter

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Middleton, WI, US

Year founded

1985

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