Entry Level Technical Program Manager Jobs in Toronto, ON

Brandt is currently looking for a Technical Trainer in our Mississauga location.

Duties and Responsibilities

• Under the direction of the Training Centre Manager, assess the development needs of Brandt’s C&F service technicians.
• In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s C&F service technicians related to the repair, overhaul, diagnosis, maintenance and operation of heavy duty powered mobile equipment and associated attachments and technology.
• Implement the C&F service technician development program including:
  Identifying employee development needs in all Brandt’s C&F (John Deere) dealerships;
  locating and/or coordinating development of professional quality curriculum; and
  in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.
• Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics (e.g. John Deere certifications, etc.).
• Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.
• Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s C&F service technicians in the areas of non-Deere worksite products.

Implement the service technician development program including:

• identifying employee development needs in all Brandt’s C&F dealerships,
• locating and/or coordinating development of professional quality curriculum; and
• in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.
• Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics.
• Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.
• Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

Development Needs

• Work with Operations, and Brandt’s Warranty, and C&F corporate product group and their original equipment manufacturers (OEMs) to document the development priorities.
• Document and validate program plans to address development priorities.
• Identify resources for program plans.
• Monitor resource allocations and plan progress.
• As required, adjust plans based on needs.

Instruction Delivery and Instructional Materials

• Deliver training as a Certified Dealer Instructor or in-house subject matter expert.
• Ensure delivery and scheduling is efficient and maximizes instructor time.
• Develop professional quality, instructionally sound educational curriculum that enables students to efficiently, effectively and safely operate, diagnose, assemble/disassemble, repair and/or evaluate the working condition of heavy duty mobile equipment and associated systems.
• Identify sources for, and when directed to, help develop professional quality classroom, hands-on and online training courses and programs, and evaluation materials.
• Utilize various corporate systems in the organization and development of materials (e.g. Brandtnet).
• Ensure evaluations (tests, hands on demonstrations, etc.) are appropriate to measure trainee competence.
• Maintain an up-to-date catalogue of program materials including course outlines and descriptions.
• Use MS Office computer applications to manage course material (i.e. materials, procedures, manuals, handouts, charts, schematics and online presentations).

Program Implementation

•  Schedule training delivery in collaboration with the Service Managers, Supervisors/Foremen, the Training Centre Manager, Training Coordinators, Training Administrators, and others.
• Communicate via Brandtnet or by other means (e.g. email) accurate and complete training schedules and course information.
• Ensure delivery and scheduling is efficient and maximizes instructor time.  
• Ensure trainees complete any pre-requisite requirements by monitoring enrolments and completions.
• Document and report trainee evaluation scores and attendance, and report on performance against metrics.
• As required prepare and distribute Certificates of Completion to trainees, and arrange program completion recognition (e.g. graduations).
• In collaboration with others coordinate the delivery of other required training.
• Utilize various third-party systems (e.g. OEM learning management systems) in training program management and delivery.

Continuous Improvement

• Participate in ongoing audits of program effectiveness.
• Ensure training materials and programs are relevant and current.
• Ensure communications and presentations meet Brandt’s brand guidelines.
• Meet other internal and external training standards for curriculum, reporting, etc.
• Gather feedback from students and others to continuously improve program content and delivery (e.g. by ensuring feedback is documented, collected and integrated).

Other

•  Support operations efforts by analysing and responding to organizational development needs.
• Follow all company policies, procedures and directives, in particular those related to training such as pre-requisite completions, training durations, recording information, etc.
• Perform any additional work requested/required to meet the needs of the organization.
• Collaborate and liaise with outside agencies (e.g. OEMs, etc.) on behalf of Brandt.

#LI-ONSITE 

• Certified as a Journeyman in the heavy duty equipment technician trade or equivalent designated trade, preferably as an Interprovincial (Red Seal) Journeyman.
• Responsive to the instructional needs of Brandt Tractor’s branches and their personnel.
• Demonstrates professionalism and recognizes the importance of the instructor’s role as leader in modeling health and safety, professional behavior and service excellence.
• Able to be self-directed and organize work, set priorities, and achieve work related objectives and goals.
• Show initiative in learning about Brandt Tractor’s products and equipment and be committed to continuous improvement.
• Possesses a solid foundation of mechanical, analytical and technical, and instructional design and delivery knowledge and skills.
• Able to work collaboratively with the corporate training team, warranty, operations staff, etc.
• Communicate effectively and professionally, both in person and in writing.
• Strong interpersonal skills.
• Solid project management skills.
• Able to travel freely within North America.