Technical Infrastructure Program Manager Jobs in Toronto, ON

What is the opportunity?

About the Team

The Hybrid Cloud organization is responsible for driving the strategy, delivery, and operational excellence of RBC's cloud footprint across AWS, Azure, and On-Premise environments. The Technical Program Management team sits at the center of this effort - translating business priorities into coordinated technical delivery, removing cross-team friction, and ensuring our engineering organization ships reliable, secure, and compliant infrastructure and platform capabilities at scale.

About the Role

We are looking for a Technical Program Manager who combines strong program management fundamentals with hands-on fluency in Agile delivery and cloud technology, and who is excited to apply AI tools thoughtfully to make program delivery faster, more consistent, and more scalable.

This is not a "traditional" program manager role. You'll be expected to actively identify where AI-enabled workflows - for reporting, risk detection, status synthesis, documentation, dependency mapping, and more - can reduce manual overhead and improve the quality and repeatability of program execution, while maintaining the judgment and stakeholder trust that only an experienced program manager brings.

You will work across a matrixed set of stakeholders - engineering, product management, business sponsors, finance, risk, and compliance - to plan, sequence, and deliver hybrid cloud initiatives that meet the rigor expected in a regulated financial environment.

What will you do?

• Own end-to-end program management for hybrid cloud initiatives spanning AWS, Azure, and On-Premise environments - from intake and planning through execution, delivery, and closure.
• Apply Agile practices and methodologies (Scrum, Kanban, SAFe) across multiple teams to drive agile planning, flow management, continuous refinement, and continuous delivery/integration.
• Partner with engineering, product, business, and finance stakeholders to align priorities, manage dependencies, and communicate program status, risks, and trade-offs clearly and proactively.
• Identify, evaluate, and implement AI-enabled tools and workflows to improve the efficiency, consistency, and repeatability of program management practices (e.g., automated status reporting, AI-assisted risk/dependency identification, meeting synthesis, documentation generation).
• Establish and maintain program governance artifacts - roadmaps, RAID logs, dashboards, and executive-level reporting - with an eye toward automation and self-service where possible.
• Facilitate cross-team ceremonies (planning, syncs, retrospectives) that keep distributed technical teams aligned and unblocked.
• Drive continuous improvement of team delivery practices, coaching teams on Agile and DevOps principles (CI/CD, flow metrics, WIP management).
• Manage escalations and resolve cross-team conflicts, balancing technical constraints, business priorities, and regulatory/compliance requirements.
• Contribute to the maturity of the technical program management function itself - helping define what "AI-enabled program management" looks like as a practice within the organization.

What Do You Need to Succeed?

Program Management

• Proven experience as a Technical Program Manager or Program Manager, ideally within a financial institution or another highly technical, regulated environment.
• Demonstrated ability to manage multiple concurrent, cross-functional programs with competing priorities and dependencies.
• Strong communication skills, with experience presenting to and influencing senior stakeholders across business and technology.

Agile & Delivery Practices

• Deep, applied knowledge of Agile frameworks - Scrum, Kanban, and SAFe - including experience implementing and scaling these across multiple teams.
• Hands-on experience with agile planning, flow management, continuous refinement, and continuous delivery/continuous integration practices.
• Required experience with Jira and Confluence for program tracking, planning, and documentation.
• Familiarity with metrics that support flow and delivery management (velocity, cycle time, throughput, flow efficiency).

Technical & Cloud Fluency

• Solid working knowledge of cloud technologies and hybrid cloud architectures - AWS, Azure, and On-Premise infrastructure.
• Comfortable engaging in technical conversations with engineering teams on topics like infrastructure, migrations, platform services, and cloud cost/operations, without needing to be a hands-on engineer.

AI-Enabled Ways of Working

• Practical experience using AI tools (e.g., generative AI assistants) to improve personal or team productivity - reporting, documentation, synthesis, or workflow automation.
• A thoughtful, judgment-driven approach to applying AI: knowing where it adds real efficiency and repeatability, and where human oversight and expertise remain essential.
• Curiosity and a continuous-learning mindset toward emerging AI capabilities relevant to program and delivery management.
• Nice to have: familiarity with GitHub Copilot, Windsurf, and Visual Studio Code. Prior use of these specific tools is not required, but experience with similar AI-assisted platforms is a strong plus.

Cross-Functional Collaboration

• Experience partnering effectively with stakeholders across engineering, product management, business, and finance functions.
• Ability to translate between technical and non-technical audiences, and to build trust across diverse stakeholder groups.

Nice-to-have

• Experience in a financial services, banking, or other highly regulated industry.
• Relevant certifications (PgMP, SAFe Agilist, ACSM, KMP, or equivalent).
• Familiarity with cloud governance, cost optimization, or FinOps practices.
• Experience building or piloting internal AI-enabled tooling or workflows for program/portfolio management.

What's in it for you?

You'll help shape how RBC's Hybrid Cloud organization delivers - combining rigorous program management with the practical, forward-looking use of AI to make delivery smarter, not just faster. You'll have visibility across engineering, product, and business leadership, and a real opportunity to define what modern, AI-enabled technical program management looks like in a regulated enterprise environment.

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Notes:

- These are the benefits of the specific job, and of working for RBC

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.