Salary : $45,000.00 - $54,000.00 Annually
Location : Central Campus - Uptown/Elizabeth
Job Type: Full-Time Staff
Job Number: 2026-00256
Unit: SA-Student Access
Department: Outreach and Recruitment
Opening Date: 06/01/2026
Closing Date: 6/15/2026 11:59 PM Eastern
For part-time/adjunct faculty only:: N/A (not a PT faculty role)
Projected average hours of work per week:: 40 (full-time)
General FunctionThis position manages and oversees the College's Customer Relationship Management (CRM) system to support prospective student engagement and enrollment processes. The role serves as the primary system lead for CRM functionality related to Outreach and Recruitment, ensuring effective system use across Student Affairs, Academic Affairs, and other college units. The CRM Manager designs, implements, and maintains communication workflows, data processes, and system integrations that support the student lifecycle, while collaborating with internal stakeholders to improve efficiency, communication, and overall recruitment effectiveness.
This position may require working weekends and after regular business hours.
Please upload a cover letter.Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached.
Duties and Responsibilities- Develops, configures, tests, and maintains CRM workflows, forms, communication journeys, and automated processes that support prospective students throughout the recruitment lifecycle.
- Serves as the primary system lead for CRM functionality within Student Affairs; maintains system expertise and provides guidance on best practices
- Ensures data accuracy, consistency, and usability within the CRM; collaborates with Information Technology Services to support system integrations, updates, troubleshooting, and enhancements
- Creates and manages CRM-driven communication strategies, including inquiry forms, interest pages, follow-up messaging, and automated outreach to prospective students.
- Supports prospective students by maintaining CRM application pathways, communication touchpoints, and documentation processes used throughout onboarding and recruitment.
- Manages CRM workflows and communication processes related to Career & College Promise (CCP), ensuring clear, consistent, and efficient communication with students, families, and high school partners.
- Collaborates with CCP leadership to improve and streamline the CRM-supported intake and application experience.
- Creates and maintains event registration pages within the CRM for recruitment events, campus visits, information sessions, and community outreach activities.
- Monitors event-related data and communication flows, ensuring automated confirmations, reminders, and follow-up messages function effectively
- Provides training, presentations, and ongoing support to Student Affairs departments to promote effective CRM use and adoption across the institution.
- Educates departments on CRM capabilities, highlighting efficiencies, improved communication strategies, and data-informed decision-making.
- Assists with reporting and analysis to support recruitment efforts, enrollment tracking, and continuous improvement initiatives.
- Collaborates with Marketing and Communications partners to ensure CRM messaging aligns with institutional branding and communication standards.
- May assist with special projects, system enhancements, or new initiatives related to recruitment technology and student engagement.
Minimum Requirements and Preferred Qualifications- Bachelor's degree in a related field (e.g., Information Systems, Business, Communications, Higher Education, or related discipline)
- Two years of experience managing or supporting CRM systems, data management, or technology-driven processes; experience in higher education or recruitment preferred
Additional InformationKnowledge, Skills, Abilities, and Worker Characteristics:- Knowledge of CRM systems, data management, and workflow automation
- Experience designing communication strategies and managing technology platforms
- Strong analytical and problem-solving skills with attention to detail
- Ability to manage multiple projects and priorities in a fast-paced, collaborative environment
- Strong written and verbal communication skills
- Ability to train and support users with varying levels of technical proficiency
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Proficiency in Microsoft Office and ability to learn and implement new technologies
Working Conditions:Typical office environment with frequent interaction across departments and campuses. May include occasional evening or weekend work related to system updates, events, or recruitment cycles. Occasional travel between campuses or off-site locations may be required.
Central Piedmont is happy offer a comprehensive and affordable benefits package to full-time employees including:
- health care
- dental
- vision
- and supplemental retirement
- flexible spending accounts (dependent care and health)
- life insurance and supplemental life insurance
- (for employee and family)
- short-term and long-term disability
- free parking
- holidays (12 + 2 necessity days)
- (120 hours per year to start)
- (96 hours per year)
- (2 days)
- (4 to 8 weeks)
To learn more details, visit our to see the Summary of Benefits.
01
Do you have a Bachelor's degree in a related field (e.g., Information Systems, Business, Communications, Higher Education, or related discipline)?
02
Do you have two years of experience managing or supporting CRM systems, data management, or technology-driven processes?
03
Did you upload a Cover Letter?
Required Question