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Entry Level Servicenow Analyst Jobs (NOW HIRING)

ASM Research

Service Desk Agent

... for example, ServiceNow, JIRA, or similar platforms). * Good problem-solving, analytical ... * Entry-level certifications such as CompTIA A+ or ITIL Foundation indicating foundational ...

Western Alliance Bank

Engineer II

Phoenix, AZ · On-site

Strong Analytical and communication skills with a focus on cross-functional collaboration ... ServiceNow * Intune * Power BI * PowerShell * Windows OS * Active Directory (AD) * Azure

New

Western Alliance Bank

Engineer II

Phoenix, AZ · On-site

Strong Analytical and communication skills with a focus on cross-functional collaboration ... ServiceNow * Intune * Power BI * PowerShell * Windows OS * Active Directory (AD) * Azure

New

Stride, Inc.

IT Services Analyst (Contractor)

$15.01 - $27/hr

The Entry-Level Access Provisioning Technician supports the IT Service Desk and Identity & Access ... Bachelor's Degree in any technology related field Exposure to ticketing systems (e.g., ServiceNow ...

TEKsystems

Desktop Support Technician

Syracuse, NY

$22 - $25/hr

Hardware Support, Active directory, office 365, Hardware, Outlook, Imaging, SCCM, ServiceNow IT ... Experience Level Entry Level On site in Syracuse, NY. Job Type & Location This is a Contract ...

TEKsystems

Desktop Support Technician

Syracuse, NY · On-site

$22 - $25/hr

... analyzing photos and data provided by the technician o Driving the solution and ensuring that the ... Maintain incident & task tickets in ServiceNow adhering to defined SLAs * Provide exceptional ...

AEP

$75 - $110/hr

... ServiceNow ticketing system. • Collaborate with others internal/external to the team to model ... Possesses entry-level knowledge and experience in the application of theory to solve well-defined ...

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Entry Level Servicenow Analyst information

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How much do entry level servicenow analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level servicenow analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Servicenow Analyst vs ServiceNow Developer?

AspectEntry Level Servicenow AnalystServiceNow Developer
CertificationsITIL, ServiceNow FundamentalsCertified Application Developer, ITIL
Work EnvironmentSupport teams, business analysts, IT departmentsDevelopment teams, technical projects, coding
Employer & Industry UsageIT service management, enterprise supportCustom app development, platform enhancements

Entry Level Servicenow Analysts focus on supporting and analyzing ServiceNow processes, often working with stakeholders to improve workflows. ServiceNow Developers, on the other hand, are more technical, creating custom applications and scripts within the platform. Both roles require similar certifications but differ in their technical depth and responsibilities. Understanding these differences helps candidates choose the right career path in the ServiceNow ecosystem.

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What are the most commonly searched types of Servicenow Analyst jobs?

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Entry Level Servicenow Analyst jobs near you
Infographic showing various Entry Level Servicenow Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.

Help Desk Specialist I (Tier 1 Agent)

Titan Technologies

Orlando, FL • On-site

$15.75 - $20.25/hr

Full-time

Re-posted 28 days ago

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist I to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides first-level technical support for employees, contractors and external customers by responding to service requests, troubleshooting hardware, software, network, and access issues, documenting incidents in ServiceNow, and escalating complex problems to appropriate support teams. This role is a focused on delivering customer support in a 24x7x365 help desk environment while maintaining compliance with security and operational requirements.
Duties and Responsibilities:
  • Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment.
  • Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self-service tickets, and email.
  • Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for next-level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to:
    • CBP web-based and client-based applications
    • Email and messaging systems
    • Mobile devices
    • Hardware (printers, desktops, laptops, peripherals)
    • Network connectivity
    • Workstation login and PIV card issues
    • Remote access, VPN, and DHS Workplace connectivity
  • Perform password resets, account unlocks, and initial request intake in compliance with security policies.
  • Provide first-call resolution using established troubleshooting techniques and approved knowledge articles.
  • Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third-party vendors, using ticket transfer and warm-call transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to customers.
  • Identify and escalate potential major incidents affecting multiple users.
  • Participate in major incident bridge calls and communicate customer impact as required.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow-
  • Verify ACE Portal accessibility following scheduled maintenance or outage events.

You MUST have:
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts.
  • Strong customer service skills with clear and professional verbal and written communication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It's GREAT if you also have:
  • CompTIA A+ or similar entry-level IT certification.
  • HDI Customer Service Representative (CSR) or Support Center Analyst (SCA)
  • Experience using the ServiceNow ITSM
  • Experience troubleshooting VPN solutions such as GlobalProtect or Zscaler.
  • Prior federal government or CBP help desk
  • Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems.

Education:
  • High school diploma or equivalent required.

Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service-Disabled Veteran Owned Business.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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