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Entry Level Poison Control Center Jobs (NOW HIRING)

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Entry Level Poison Control Center information

What are the key skills and qualifications needed to thrive as an Entry Level Poison Control Center Specialist, and why are they important?

To excel as an Entry Level Poison Control Center Specialist, you typically need a background in healthcare, pharmacy, or toxicology, often supported by a relevant degree or healthcare licensure. Familiarity with poison information databases, call center software, and electronic health records is important for efficiently handling inquiries. Strong communication, critical thinking, and the ability to remain calm under pressure are essential soft skills in this role. These skills ensure accurate, timely advice and effective support for callers during potentially life-threatening situations.

What are entry level positions at a Poison Control Center?

Entry level positions at a Poison Control Center typically involve roles such as Poison Information Specialist or Call Center Representative. These professionals assist by answering phone calls from the public and healthcare providers about potential poisonings, providing initial guidance based on established protocols. Most entry level roles require strong communication skills, attention to detail, and the ability to remain calm under pressure. Some positions may require a background in healthcare, toxicology, or a related field, but others offer on-the-job training for candidates with relevant skills.

What are some common challenges faced by entry-level staff at a Poison Control Center, and how can they be addressed?

Entry-level staff at a Poison Control Center often face the challenge of managing high-stress situations, as they must quickly assess and respond to emergency calls involving toxic exposures. They also need to accurately collect information from callers who may be panicked or unclear. Building strong communication skills and relying on established protocols can help address these challenges. In addition, ongoing training and support from experienced team members are vital for developing confidence and competence in the role.

What is the difference between Entry Level Poison Control Center vs Entry Level Emergency Medical Technician?

AspectEntry Level Poison Control CenterEntry Level Emergency Medical Technician
Required CredentialsCertification in poison information or related trainingEMT certification or license
Work EnvironmentCall centers, hospitals, poison control centersAmbulances, emergency scenes, hospitals
Industry UsageHealthcare, poison control servicesEmergency medical services, pre-hospital care

Both roles involve healthcare and emergency response, but poison control center staff focus on poison-related inquiries via calls, while EMTs provide on-site emergency medical care. The certifications differ, with poison control roles emphasizing poison information training, and EMTs requiring licensure. Understanding these differences helps job seekers choose the right career path in emergency healthcare services.

More about Entry Level Poison Control Center jobs
What cities are hiring for Entry Level Poison Control Center jobs? Cities with the most Entry Level Poison Control Center job openings:
What are the most commonly searched types of Poison Control Center jobs? The most popular types of Poison Control Center jobs are:
What states have the most Entry Level Poison Control Center jobs? States with the most job openings for Entry Level Poison Control Center jobs include:
Infographic showing various Entry Level Poison Control Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Specialist, Poison Information - Department of Emergency Medicine

Specialist, Poison Information - Department of Emergency Medicine

Wayne State University

Detroit, MI • On-site

Full-time

Re-posted 29 days ago


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Job description

Specialist, Poison Information - Department of Emergency Medicine
Wayne State University is searching for an experienced Specialist, Poison Information - Department of Emergency Medicine at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Essential functions (job duties):
Job Purpose:
The Specialist in Poison Information provides online and telephone consultation, evaluates possible poisoning, and recommends poison treatment information to the public, physicians, and other healthcare providers. Serves as a knowledge resource to the public and healthcare professionals. Reports to the Director, Poison Control Center.
Essential Functions:
Respond to toxicological online and phone emergencies. Evaluate toxic hazards and initiate appropriate triage, management and referrals to appropriate resources. Document consultations.
Provide toxicological information, resources and assistance to the public, health professionals, civil authorities and the news media in the event of a chemical or environmental disaster.
Provide healthcare professionals and the general public with information and guidance on toxidrome recognition, diagnostic tools, prognosis and medical management of the poisoned patient.
Participate in ongoing management of toxicological problems by evaluating laboratory and clinical data through follow-up calls to patients or health care facilities and providing additional management advice, as appropriate.
Provide oversight and guidance to Poison Information Providers.
Participate in ongoing accredited training in toxicology. Performs other duties as assigned.
Unique duties:
Qualifications:
Education: Bachelor's degree
Graduate of an accredited school of nursing, (Bachelor of Science in Nursing preferred), ACPE accredited school pharmacy (Doctor of Pharmacy preferred) or medical school required.
Experience: Experienced (minimum 2 years of job-related experience)
Registered nurse, registered pharmacist, physician's assistant or physician (MD or DO) with two years clinical experience. License to practice in the state of Michigan.
Certified Specialist in Poison Information (CSPI) by the American Association of Poison Control Centers (AAPCC) or ability to obtain certification within two years of completing 2000 hours on the job and triaging 2000 calls. Recertification as required by the AAPCC.
Knowledge, Skills and Abilities:
General knowledge of toxicology.
Effective verbal and written communication skills to effectively interact with healthcare professionals, general public and patients under stressful conditions. Interpersonal skills and tact to work with a variety of hospital personnel, patients, families and medical staff.
Analytical and clinical skills necessary to gather and interpret data from several sources in a timely accurate manner.
Must be able to work with and use both computers and a TDY telephone on a frequent basis.
Preferred qualifications:
School/College/Division:
H06 - School of Medicine
Primary department:
H0616 - Emergency Medicine
Employment type:
  • Regular Employee
  • Job type: Full Time
  • Job category: Staff/Administrative
Funding/salary information:
  • Compensation type: Annual Salary
  • Hourly rate:
  • Salary minimum: TBD
  • Salary hire maximum: TBD
Working conditions:
Works in the Michigan Regional Poison Control Center, a 24 hr emergency call center. Requires long periods of sitting, utilizing a telephone headset and computer. Ability to maneuver through many software programs while viewing multiple monitors. Intact sense of sight, hearing and touch. Finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient and call center conditions. Ability to work weekends, evenings, nights and holidays. May be required to work over time. Designated essential personnel - employees who are required to physically report to work or remain at work during an emergency or adjustment to the University's operating status. Candidates must be available to work on-site a minimum of 50% of the time, with the remaining time eligible for remote work after successful completion of training
Job openings:
  • Number of openings: 5
  • Reposted position: No
  • Reposted reason: None (New Requisition)
  • Prior posting/requisition number:
Background check requirements:
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

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