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Entry Level Personal Banker Jobs (NOW HIRING)

First American Bank

Associate Personal Banker

Hampshire, IL · On-site

$21.15 - $23.56/hr

The Associate Personal Banker position is an entry-level role within the Retail Banking Department. This non-exempt (hourly) role services the branch and provides professional customer service across ...

Citigroup, Inc.

Personal Banker, Bronx Area

Bronx, NY · On-site

$61.28K - $85.52K/yr

The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The ...

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How much do entry level personal banker jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for entry level personal banker in the United States is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Personal Banker, and why are they important?

To thrive as an Entry Level Personal Banker, you need foundational knowledge of banking products, basic financial principles, and typically a high school diploma or bachelor’s degree in finance or a related field. Familiarity with banking software, CRM systems, and cash handling procedures is often required. Strong interpersonal skills, attention to detail, and problem-solving abilities help you effectively serve customers and build trust. These skills ensure accurate transactions, compliance with regulations, and the development of positive client relationships essential to success in retail banking.

What are some common challenges faced by entry level personal bankers, and how can they be overcome?

Entry level personal bankers often face challenges such as building trust with new clients, managing a steep learning curve for banking products, and meeting sales or referral targets. To overcome these challenges, it's important to actively seek mentorship from experienced colleagues, participate in ongoing training, and ask questions whenever uncertain. Developing strong communication skills and a genuine interest in helping clients achieve their financial goals can also make it easier to create lasting relationships and meet performance expectations.

What does an entry level personal banker do?

An entry level personal banker assists customers with their banking needs, such as opening new accounts, processing transactions, and providing information about products and services. They often help clients understand their financial options, resolve account issues, and promote bank offerings like loans or credit cards. Personal bankers also play a role in building customer relationships and ensuring clients have a positive experience at the bank. This position serves as a starting point for a career in banking and offers opportunities for professional growth.

What is the difference between Entry Level Personal Banker vs Customer Service Representative?

AspectEntry Level Personal BankerCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma; customer service experience
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, service desks
Employer & Industry UsageFinancial services, banking industryRetail, telecommunications, service industries
Common Search & ComparisonYesYes

Entry Level Personal Bankers primarily work in banks, focusing on financial transactions, account management, and sales of banking products. Customer Service Representatives work across various industries, handling customer inquiries and support. While both roles require strong communication skills and a high school diploma, Entry Level Personal Bankers often need some knowledge of banking products, making them more specialized within the financial sector.

More about Entry Level Personal Banker jobs
What cities are hiring for Entry Level Personal Banker jobs? Cities with the most Entry Level Personal Banker job openings:
What are the most commonly searched types of Personal Banker jobs? The most popular types of Personal Banker jobs are:
What states have the most Entry Level Personal Banker jobs? States with the most job openings for Entry Level Personal Banker jobs include:
What job categories do people searching Entry Level Personal Banker jobs look for? The top searched job categories for Entry Level Personal Banker jobs are:
Entry Level Personal Banker jobs near you
Infographic showing various Entry Level Personal Banker job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 67% Physical, and 33% Remote job distribution, with an average salary of $43,255 per year, or $20.8 per hour.
Associate Personal Banker

Associate Personal Banker

First American Bank

Evergreen Park, IL • On-site

$21.15 - $23.55/hr

Full-time

Posted 7 days ago

Job description

Job Description
First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.
The Associate Personal Banker position is an entry-level role within the Retail Banking Department. This non-exempt (hourly) role services the branch and provides professional customer service across both Teller and Banker functions.
DUTIES & RESPONSIBILITIES
Service
  • Manage customer experience, ensuring satisfactory service standards and appropriate resolutions are achieved.
  • Assist in customer issue resolution in-person or via phone. This includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary.
  • Collaborate with internal business units to ensure a cohesive customer experience tailored to individual needs, resulting in a comprehensive banking relationship.
  • Utilize tools and resources to organize and analyze customer data to align customer needs to tailored recommendations for products and services. Manage pipeline to adequately capture conversations and opportunities for prospective and current customers.
  • Provide teller services including, balancing teller drawer, performing customer transactions, processing cash advances, depositing currency, ordering coin, and other teller services.
  • Balance and replenish ATMs which includes processing of deposits and verifying currency in machine.
  • Perform banking functions including, maintaining customer accounts, opening accounts, closing accounts, issuing official checks, and addressing any other customer inquiries.
  • Participate in various customer service phone queues to service customers which includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary.
  • Assist in performing opening and closing procedures of the branch as needed.
  • Adhere to all company policies and procedures.

Sales
  • Plan, prepare, and deliver a tailored sales presentation ensuring our products and services are effectively presented to the customer.
  • Identify and engage in sales conversations with customers and assist them in selecting banking products and services that best meet their needs, such as investments, loans, and referring them to the appropriate business partners.
  • Open accounts and recommend services to new and existing customers in-person and via phone.
  • Meet or exceed assigned sales goals.

Risk Management
  • Analyze and identify risks while conducting customer transactions. Utilize compliance and fraud training to accurately respond and escalate suspicious activity to the appropriate department.
  • Participate in internal audits demonstrating an understanding of internal bank policies and procedures to ensure exemplary customer service standards are met.

QUALIFICATIONS
  • High School degree or equivalent required.
  • Comprehensive training and professional development are provided to adequately prepare employees, equipping individuals with the skillsets to succeed the role. Training will include technical and customer service topics via classroom style, electronic, and one-on-one training.
  • Minimum six months of customer service/retail experience required.
  • Bilingual Spanish preferred.
  • Ability to handle cash transactions and proficient in working with US currency.
  • Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
  • Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
  • Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
  • Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
  • Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
  • Cold calling sales ability, with assertive, positive, and persistent style.
  • Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
  • Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
  • Occasional travel to other First American Bank locations to assist other branches, Bank functions, and training facilities required.
  • Typically scheduled for a 36 - 40 hour work week with shifts between the hours Monday through Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 1:00 p.m. Additional hours may be required to participate in phone queues, after hour meetings, and call nights.
  • Punctuality is required to maintain First American Bank's customer service standards.

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