ZipRecruiter

Log In

2

Entry Level Live Chat Agent Jobs (NOW HIRING)

HSBC Global Services Limited

Staff is responsible to assist with delivery of the call, email, live chat quality and coaching ... Conduct quality review of agent's performance within teams to ensure quality service goals and ...

Armed Forces Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

Armed Forces Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

Academy Bank

$15.50 - $21/hr

Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking ...

next page

Showing results 1-20

All JobsLive Chat Agent JobsEntry Level Live Chat Agent Jobs

Entry Level Live Chat Agent information

What are entry level live chat agents?

Entry level live chat agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, provide support, and resolve issues related to products or services in real time. These positions are often suitable for those new to customer service, as they require strong communication skills but usually offer on-the-job training. Entry level live chat agents work for a variety of industries, including retail, technology, and finance. The role often provides flexible scheduling and can sometimes be performed remotely.

What are some common challenges faced by entry level live chat agents and how can they be overcome?

Entry level live chat agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or upset customers, and quickly learning a company's products or services. To overcome these, it's helpful to develop strong multitasking skills, remain calm and empathetic under pressure, and take advantage of training resources provided by the employer. Regular feedback from supervisors and collaborating with more experienced team members can also accelerate learning and improve performance.

What are the key skills and qualifications needed to thrive as an Entry Level Live Chat Agent, and why are they important?

To thrive as an Entry Level Live Chat Agent, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing tools is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help agents stand out in delivering positive experiences. These skills are crucial for efficiently addressing customer inquiries, ensuring satisfaction, and maintaining brand reputation in a digital environment.

What is the difference between Entry Level Live Chat Agent vs Customer Service Representative?

AspectEntry Level Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or call center settingCall centers, retail, or office settings
Industry UsagePrimarily in e-commerce, tech, and online servicesRetail, telecom, banking, and various industries

Both roles involve assisting customers, but Entry Level Live Chat Agents focus on online chat support, while Customer Service Representatives may handle calls, emails, or in-person interactions. The chat agent role often requires quick typing skills and familiarity with chat platforms, whereas customer service reps may need broader communication skills. Understanding these differences helps job seekers choose the best fit for their skills and career goals.

More about Entry Level Live Chat Agent jobs
What cities are hiring for Entry Level Live Chat Agent jobs? Cities with the most Entry Level Live Chat Agent job openings:
What are the most commonly searched types of Live Chat Agent jobs? The most popular types of Live Chat Agent jobs are:
What states have the most Entry Level Live Chat Agent jobs? States with the most job openings for Entry Level Live Chat Agent jobs include:
What job categories do people searching Entry Level Live Chat Agent jobs look for? The top searched job categories for Entry Level Live Chat Agent jobs are:
Entry Level Live Chat Agent jobs near you
Automotive BDC agent

Automotive BDC agent

Executive Honda - Wallingford

Wallingford, CT • On-site

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Automotive BDC Agent

 Executive Honda

Wallingford, CT.

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming BDC Agent to create premium guest experience at Executive Honda

If you're ready to bring energy, hustle, and personality to a dealership that’s built for success apply today.

What We Offer:

  • 5-Day Work Week
  • Excellent compensation plans with bonuses/incentives
  • Paid Time Off/Vacation
  • Medical, Dental & Vision Insurance
  • 401k Program
  • Paid Life Insurance
  • Professional/Respectful Work Environment
  • Advancement Opportunities
  • Ongoing Training & Development
  • Employee vehicle purchase plans
  • Discounts on products and services

What You’ll Do:

  • Answer customer calls and establish follow-ups with sales appointments
  • Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Utilize CRM tracking system daily
  • Participate in team and process development sessions—maintaining positive relationships with teammates, sales teams, and dealership management

Keys to Success:

  • Previous customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation

Apply