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Entry Level It Support Jobs in Indiana (NOW HIRING)

herffjones

IT Support Specialist

Indianapolis, IN

It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service.

CFS

IT Support Specialist

Mishawaka, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

Mishawaka, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

herffjones

IT Support Specialist

Indianapolis, IN · On-site

It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service.

CFS

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

Nidec Motor

IT Support Tech

Fort Wayne, IN · On-site

$21.25 - $29/hr

... or entry-level employeesKnowledge & ExperienceRequires basic job knowledge of systems and ... For more information regarding your (EEO) rights as an applicant, please visit the following ...

Nidec Corporation

IT Support Tech

Wayne, IN · On-site

$19 - $26.25/hr

... entry-level employees Knowledge & Experience • Requires basic job knowledge of systems and ... For more information regarding your (EEO) rights as an applicant, please visit the following ...

German American

IT Support Specialist

Evansville, IN · On-site

Job Title: IT Support Specialist Position Summary The IT Support Desk Specialist plays a critical role in delivering high-quality technical support to internal users while supporting the maintenance ...

Midwest Express Clinic

IT Support Technician

Munster, IN · On-site

$60K - $80K/yr

Job Summary Midwest Express Clinic is seeking an IT Support Technician to join its growing team. This role will be an integral part of MEC's commitment to providing Healthcare with Heart by ...

Superior Construction

IT Support I

Portage, IN · On-site

$19.75 - $27/hr

Summary The Tier 1 Support Technician serves as the first point of contact for IT support across the organization. This role is responsible for providing timely, professional, and practical technical ...

German American Bank

IT Support Specialist

Jasper, IN · On-site

IT Support Specialist The IT Support Desk Specialist plays a critical role in delivering high-quality technical support to internal users while supporting the maintenance and functionality of ...

Midwest Express Clinic

IT Support Technician

Munster, IN · On-site

$6K - $80K/yr

Job Summary Midwest Express Clinic is seeking an IT Support Technician to join its growing team. This role will be an integral part of MEC's commitment to providing Healthcare with Heart by ...

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Entry Level It Support information

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$11

$17

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How much do entry level it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it support in Indiana is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What are the most commonly searched types of It Support jobs in Indiana? The most popular types of It Support jobs in Indiana are:
What are popular job titles related to Entry Level It Support jobs in Indiana? For Entry Level It Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Indiana look for? The top searched job categories for Entry Level It Support jobs in Indiana are:
What cities in Indiana are hiring for Entry Level It Support jobs? Cities in Indiana with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $36,798 per year, or $17.7 per hour.

IT Support Specialist

herffjones

Indianapolis, IN

Other

Posted 17 days ago

Job description

ABOUT HERFF JONES 

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Our products include class rings and jewelry, caps and gowns, diplomas, announcements, and recognition programs. Since 1920, we have partnered with campuses nationwide to help build stronger communities and celebrate student milestones. 

YOUR OPPORTUNITY 

The Herff Jones IT Team is seeking an IT Support Specialist to join our Service Desk. Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager to learn, grows well in a team environment, and takes pride in delivering excellent customer service. 

WHAT YOU'LL DO 

As a first point of contact for IT support requests, you will triage incoming tickets, resolve common issues, and escalate appropriately. You will support remote employees, assist with onboarding and offboarding equipment workflows, and provide backup coverage for the local CTG team supporting Indianapolis plants and corporate offices. Day-to-day responsibilities include: 

  • Serve as Tier 1 intake for the Service Desk — logging, triaging, and prioritizing incoming support tickets via the ITSM platform (Freshservice) 

  • Provide remote support to field and off-site employees, diagnosing and resolving hardware and software issues via phone, email, and remote tools 
  • Support employee onboarding and offboarding: stage and image new equipment, configure accounts and access, and recover and wipe devices for departing staff 
  • Back up the local CTG team for hands-on desktop support across Indianapolis manufacturing plants and corporate offices 
  • Install, configure, and troubleshoot desktops, laptops, tablets, printers, docking stations, and peripherals 
  • Assist with routine software installations, OS updates, and endpoint maintenance tasks 
  • Document troubleshooting steps, resolution notes, and recurring issues to support knowledge base development 
  • Prepare surplus and returned equipment for reuse or disposal 

  • Participate in after-hours on-call rotation as needed 

WHAT YOU'LL BRING 

We're looking for a candidate with a genuine interest in IT and a customer-first mindset. You don't need to have all the answers — you need the curiosity to find them and the communication skills to keep users informed along the way. 

  • 1–2 years of experience in a help desk, desktop support, or related IT role preferred; recent graduates or candidates with equivalent hands-on experience are encouraged to apply 
  • CompTIA A+ certification (or comparable credential) strongly preferred; candidates actively pursuing certification will be considered 
  • Working knowledge of Windows OS, Microsoft 365 applications, and common desktop hardware 
  • Familiarity with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira) is a plus 
  • Strong communication and interpersonal skills — you'll interact with a wide range of users across multiple locations 
  • Ability to work independently, manage multiple open tickets, and escalate appropriately when needed 
  • ITIL Foundations certification is a plus, but not required 

EDUCATION & QUALIFICATIONS 

  • High school diploma or equivalent required 
  • Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred; equivalent hands-on experience accepted in lieu of degree 
  • CompTIA A+ or equivalent industry certification preferred 

PHYSICAL REQUIREMENTS 

This role requires regular physical activity in a plant and office environment, including: 

  • Lifting, carrying, and transporting equipment — must be able to regularly lift up to 50 lbs 
  • Pushing and pulling equipment carts 
  • Standing, walking, bending, kneeling, and reaching 
  • Ability to work under desks and in equipment rooms as needed 
  • Prolonged periods of seated computer work 
  • Moderate noise levels typical in a manufacturing and office environment 

Equal Opportunity Employer 

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. 

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