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It Support Manager Jobs in Indiana (NOW HIRING)

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...

CFS

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

DPAT

IT Support Analyst

Evansville, IN · On-site

The primary function of the IT Support Analyst position is to resolve end user support issues and manage those support issues to completion with a customer service attitude. The secondary ...

Miller Pipeline

IT Support Specialist

Clermont, IN · On-site

Deploy, manage, and optimize mobile connectivity footprint, including phones, mifi, tablets, etc ... Collaborate with the IT team to improve processes. * Support IT in other initiatives as needed.

herffjones

IT Support Specialist

Indianapolis, IN · On-site

Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager ...

HERFF JONES

IT Support Specialist

Indianapolis, IN · On-site

Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager ...

herffjones

IT Support Specialist

Indianapolis, IN · On-site

Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager ...

herffjones

IT Support Specialist

Indianapolis, IN · On-site

Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager ...

herffjones

IT Support Specialist

Indianapolis, IN · On-site

Reporting to the Service Desk Manager, this is an onsite role based at our Indianapolis headquarters. It is an entry-level position ideal for someone building their career in IT support who is eager ...

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Showing results 1-20

All JobsIt Support Manager JobsIt Support Manager Jobs in Indiana

It Support Manager information

See Indiana salary details

$34.3K

$82K

$125.1K

How much do it support manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for it support manager in Indiana is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $94,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager, and why are they important?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Indiana? The most popular types of It Support jobs in Indiana are:
What cities in Indiana are hiring for It Support Manager jobs? Cities in Indiana with the most It Support Manager job openings:
It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Indiana as of June 2026, with employment types broken down into 71% Full Time, 21% Part Time, 1% Temporary, and 7% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.
Systems & Network Administrator / IT Support Manager

Systems & Network Administrator / IT Support Manager

Surf Internet

Elkhart, IN • On-site

$85K - $90K/yr

Other

Posted 15 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 79 rated telecommunications companies

Job description

Overview
The Systems & Network Administrator / IT Support Manager will play a critical role in supporting Surf Internet's IT infrastructure while providing leadership and oversight to the IT Support team.
This role balances hands-on technical ownership of core enterprise systems (Okta, Intune, Microsoft 365, endpoint management, and secure access) with day-to-day management of IT Support Specialists, ensuring issues are resolved efficiently, standards are followed, and work is executed through a structured sprint-based approach.
This is a hands-on leadership role, requiring both deep technical capability and the ability to manage, prioritize, and drive execution across the IT Support function.
Role Focus
  • Approximately 50% hands-on systems administration across core platforms (Okta, Intune, Microsoft 365, ZTNA, endpoint management)
  • Approximately 50% leadership and operational oversight of IT Support Specialists, including escalation handling, coaching, ticket quality, and sprint execution

Reports To: Director of IT
Department: IT & Data Analytics
Job Status: Exempt
Responsibilities:
Enterprise Systems & Platform Ownership
  • Administer and maintain core platforms: Okta (identity & access management)
  • Microsoft 365 (Exchange, Teams, SharePoint, Intune)
  • NinjaOne (endpoint management and patching)
  • Cloudflare ZTNA (secure remote access)
  • Ensure systems are secure, compliant, and operationally stable
  • Own and improve endpoint management strategy and execution
  • Support and improve integrations across enterprise systems (NetSuite, Sitetracker, call center tools)

Zero Trust & Security
  • Administer and support Cloudflare ZTNA for secure access to company resources
  • Support identity and access policy enforcement (MFA, conditional access, device trust)
  • Assist with log forwarding, monitoring, and SIEM integration
  • Identify risks and proactively improve security posture

Network Administration (Corporate Offices)
  • Support and maintain office networks: Firewalls, switches, routing, and wireless
  • Troubleshoot connectivity and performance issues
  • Ensure reliability, redundancy, and uptime

Support Leadership & Service Management
  • Serve as the primary escalation point (Level 2) for IT Support Specialists
  • Provide technical guidance, coaching, and direction to improve troubleshooting and resolution quality
  • Review and validate ticket resolutions to ensure:
    • Proper root cause identification
    • Complete documentation
    • Adherence to IT standards
  • Identify recurring issues and drive permanent fixes and process improvements
  • Define and enforce support expectations, escalation paths, and resolution standards

IT Support Team Oversight & Sprint Execution
  • Provide day-to-day oversight of IT Support Specialists
  • Partner with IT leadership to define and manage bi-weekly sprint objectives
  • Assign and track work from the IT sprint board, ensuring clarity and alignment
  • Hold team members accountable for delivery, timelines, and quality of work
  • Remove blockers and ensure the team stays focused on priorities
  • Run or support regular sprint check-ins (standups, reviews)
  • Ensure all work is properly tracked, updated, and documented

Support & Collaboration
  • Serve as an escalation point for complex IT issues across the organization
  • Provide Tier 2/3 support when required
  • Partner with internal teams on cross-functional IT initiatives
  • Maintain clear, accurate documentation for systems and processes

Process & Documentation
    • Develop and maintain: Runbooks for common issues
    • Onboarding and configuration documentation
    • Standard operating procedures
    • Establish repeatable processes to improve efficiency and consistency
    • Ensure "if it's not documented, it's not complete" execution discipline

Qualifications:
Required
  • 3+ years of systems and/or network administration experience
  • Strong experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune)
  • Experience with identity management platforms (Okta preferred)
  • Experience with endpoint management and patching tools
  • Network troubleshooting and administration experience (firewalls, switches, Wi-Fi, VPN)
  • Strong troubleshooting and problem-solving skills
  • Ability to balance technical work with team leadership responsibilities

Preferred
  • Experience managing or leading support teams
  • Experience working in a ticketing or sprint-based environment
  • Experience with SIEM or security monitoring tools
  • Familiarity with ERP or OSS/BSS platforms
  • Certifications (Microsoft 365 Admin, Okta, Network+, etc.)

Apply