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Entry Level It Support Technician Jobs in Illinois

Marmon

End User Support Technician

Carol Stream, IL · On-site

$22.25 - $30.50/hr

The End User Support Technician provides first-line entry level basic to moderate complexity ... Involved in troubleshooting of IT hardware and software in the site and supporting remote users.

Systems Solutions

IT Support Specialist

Fairfield, IL · On-site

This position may be called a Helpdesk Engineer, IT Technician, or Desktop Support Specialist in other companies. Essential Duties and Responsibilities: * Respond to user requests for IT support on ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic ...

IPEG Industrial Group

IT Support Specialist

Niles, IL · On-site

Role The IT Support Specialist provides exceptional support and ensures seamless operation of ... Experience: Entry level, experience is welcomed * Technical Expertise: Understanding of Microsoft ...

AA2IT

Desktop Support Tech

Lombard, IL · On-site

$19.75 - $25.25/hr

Executive Admin Support Technician Location: 720 E Butterfield Rd, Lombard 100% onsite The role is ... The role requires the VIP IT Support staff member(s) to work in the Lombard, IL office Monday ...

Arena Staffing

IT Support Specialist

Chicago, IL

Monday-Friday Position: IT Support Specialist Arena Staffing is seeking a highly motivated and experienced IT Support Specialist to join our team on a full-time basis. As an IT Support Specialist ...

PGNA INC

IT Support Specialist

Niles, IL

$59K - $75K/yr

Description Role The IT Support Specialist provides exceptional support and ensures seamless ... Experience: Entry level, experience is welcomed * Technical Expertise: Understanding of Microsoft ...

AlignLayerNine

IT Support Specialist

North Chicago, IL · On-site

They are looking for an IT Support Specialist to provide front-line technology support across multiple school buildings, assisting teachers and staff with technology issues and ensuring smooth ...

New

TEKsystems

IT Support

Naperville, IL

$20 - $22/hr

Description We are looking for a Desktop Support individual with increasing workload. They want ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

IT Support

Naperville, IL

$20 - $22/hr

Description We are looking for a Desktop Support individual with increasing workload. They want ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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Entry Level It Support Technician information

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$13

$24

$35

How much do entry level it support technician jobs pay per hour?

As of May 27, 2026, the average hourly pay for entry level it support technician in Illinois is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What are some common challenges faced by Entry Level IT Support Technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

What does an Entry Level IT Support Technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What is the easiest entry-level IT job to get?

An entry-level IT support technician role is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical skills, customer service abilities, and a foundational understanding of hardware and software. Certifications like CompTIA A+ can improve chances, and the job usually involves troubleshooting, setting up equipment, and assisting users in a fast-paced environment.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

What are the most commonly searched types of It Support Technician jobs in Illinois? The most popular types of It Support Technician jobs in Illinois are:
What are popular job titles related to Entry Level It Support Technician jobs in Illinois? For Entry Level It Support Technician jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support Technician jobs in Illinois look for? The top searched job categories for Entry Level It Support Technician jobs in Illinois are:
What cities in Illinois are hiring for Entry Level It Support Technician jobs? Cities in Illinois with the most Entry Level It Support Technician job openings:
Entry Level It Support Technician jobs near you
Infographic showing various Entry Level It Support Technician job openings in Illinois as of May 2026, with employment types broken down into 2% As Needed, 40% Full Time, 55% Part Time, 1% Temporary, and 2% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $50,527 per year, or $24.3 per hour.
IT Support Specialist

IT Support Specialist

OTC Industrial Technologies

Niles, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

OTC Industrial Technologies rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

139th of 331 rated retail wholesalers

Job description

Role
The IT Support Specialist provides exceptional support and ensures seamless operation of IT systems, networks, and devices across the organization. The role provides technical assistance and training to computer users, computer imaging and configuration, printer and network maintenance, and supports various SaaS applications. This position will report to the Director of Network Services and Cyber Security and is located in Niles, Illinois.
Duties and Responsibilities
Technical Support
  • Provide first-line technical assistance to employees, addressing issues related to hardware, software, and networks.
  • Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues.
  • Respond promptly to tickets, ensuring resolution timelines are met.
  • Provide support for remote workers and travel to other sites for on-site support.
Workstation and Network Management
  • Deploy operating systems and software to workstations
  • Document system configurations, changes, and troubleshooting procedures for future reference.
  • Assist in the installation, configuration, and maintenance of network infrastructure, including switches, and access points.
  • Ensure network connectivity is stable and secure, addressing issues as they arise.
  • Create user accounts and provide support for enterprise applications
User Training and Documentation
  • Provide user training on IT tools and systems to enhance efficiency and reduce common issues.
  • Create and maintain user guides and documentation for IT processes and tools.
  • Support onboarding processes by ensuring new employees have access to necessary IT systems and devices.
Required Skills and Qualifications
  • Education: Associate degree in a technology field, or equivalent technical certificate.
  • Experience: Entry level, experience is welcomed
  • Technical Expertise: Understanding of Microsoft Windows troubleshooting; knowledge of networking protocols; iOS device knowledge.
  • Problem-Solving Skills: Demonstrated ability to diagnose and resolve technical issues efficiently.
  • Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.
  • Certifications: CompTIA A+, Network+, or similar certifications are a plus, but not required.

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