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Entry Level It Support Technician Jobs in Normal, IL

IT Support Specialist

Minier, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Goodfield, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Roanoke, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Downs, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Chenoa, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Heyworth, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Deer Creek, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Danvers, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Mackinaw, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Normal, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Eureka, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Mansfield, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Le Roy, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

El Paso, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Washington, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Tremont, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Hopedale, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Saybrook, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

IT Support Specialist

Farmer City, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology Professional (IT/CTN/IS) Category / Component ... Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ...

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Showing results 1-20

Entry Level It Support Technician information

See Normal, IL salary details

$13

$24

$36

How much do entry level it support technician jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level it support technician in Normal, IL is $24.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.74 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

What is the easiest entry-level IT support technician job?

An entry-level IT support technician role typically involves basic troubleshooting, hardware setup, and software installation, often requiring minimal prior experience. These positions usually focus on providing technical assistance in a help desk or support desk environment and may require foundational knowledge of operating systems and common tools like ticketing systems.

What are some common challenges faced by entry level IT support technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

How to get into entry level IT support technician with no experience?

To start as an entry level IT support technician with no experience, focus on gaining foundational knowledge through online courses or certifications like CompTIA A+. Building basic skills in troubleshooting, hardware, and software, along with hands-on practice or volunteering, can improve your chances of securing an entry-level position in IT support.

What does an entry level IT support technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What are the key skills and qualifications needed to thrive as an entry level IT support technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What job categories do people searching Entry Level It Support Technician jobs in Normal, IL look for?

The top searched job categories for Entry Level It Support Technician jobs in Normal, IL are:

What cities near Normal, IL are hiring for Entry Level It Support Technician jobs?

Cities near Normal, IL with the most Entry Level It Support Technician job openings:

Infographic showing various Entry Level It Support Technician job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,976 per year, or $24.5 per hour.

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago


United States Navy rating

6.4

Company rating: 6.4 out of 10

Based on 379 frontline employees who took The Breakroom Quiz

42nd of 49 rated military and defense


Job description

Job Title: Information Technology Professional (IT/CTN/IS)
Category / Component: Enlisted Both
Overview
Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities

As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect
High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment
Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement
Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications
All Navy jobs require meeting general enlistment or commissioning standards, which typically include:

  • Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy
  • A high school diploma or equivalent for enlisted positions, and a bachelors or qualifying professional degree for officer positions
    Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges
    Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards
  • Meeting character and conduct standards, including background screening
  • Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs
  • Eligibility for a security clearance when required for your rating or designator
  • Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include:
United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education
Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailors status, training, and current Navy policy.
Pay, Benefits & Service
Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives
Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers
This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Required
    Preferred
      Job Industries
      • Government & Military

      What United States Navy employees say

      Pay

      Benefits

      Hours and flexibility

      Workplace

      Get the full story on Breakroom


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      About US Navy

      Sourced by ZipRecruiter

      Industry

      National security, national security and international affairs, public safety statistics centers and offices, guided missile and space vehicle manufacturing and public administration

      Company size

      10,000+ Employees

      Headquarters location

      Washington, DC, US

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