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Urgently Hiring It Support Technician Jobs in Illinois

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POSITION SUMMARY The IT Support Technician is responsible for providing technical assistance and support to end-users within the organization. This includes diagnosing and resolving hardware and ...

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule: The contractor is expected to work a standard 40-hour week, 8 hours daily. Monday through Friday, 9 ...

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

We are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user ...

We are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user ...

We are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user ...

IL · On-site

$40K - $45K/yr

Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support ... The AV/Move/LRA support team will support the IT team's initiative to maintain a high level of ...

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations ...

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations ...

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

IT Operations Support Analyst Suncast Corporation is the leading US-based designer, manufacturer, and distributor of high-quality resin products for the home and industrial markets. A privately held ...

The IT Operations Support Analyst is responsible for frontline IT operations Help Desk ticket fulfillment, improving documentation of IT tasks, and assisting with IT projects. The IT Operations ...

IT Support On-Site Technician

Westchester, IL · On-site

$21.25 - $29.25/hr

... on-site IT support. The duties of the Field Support Technician position include, but are not ... Equal employment opportunity applies to all terms and conditions of employment, including hiring ...

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Urgently Hiring It Support Technician information

What is the difference between Urgently Hiring It Support Technician vs Help Desk Technician?

AspectUrgently Hiring It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-Support Center Analyst
Work EnvironmentFast-paced, on-site or remote support for urgent issuesHelp desk, remote troubleshooting, customer service
Employer & Industry UsageIT service providers, urgent support teamsCorporate IT departments, MSPs

Urgently Hiring It Support Technicians focus on resolving critical IT issues quickly, often in high-pressure situations, while Help Desk Technicians handle routine support and troubleshooting tasks. Both roles require similar certifications but differ mainly in urgency and scope of support.

What are the most commonly searched types of It Support Technician jobs in Illinois? The most popular types of It Support Technician jobs in Illinois are:
What cities in Illinois are hiring for Urgently Hiring It Support Technician jobs? Cities in Illinois with the most Urgently Hiring It Support Technician job openings:
Onsite IT Support Technician

Onsite IT Support Technician

Milestone Technologies, Inc.

Chicago, IL • On-site

$22.25 - $30.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Job Summary:
Milestone Technologies is a global IT managed services firm that partners with organizations to drive technology and operational agility. The Onsite IT Support Technician will provide entry-level onsite IT support for end users, focusing on basic troubleshooting, customer assistance, and hands-on support with training provided.
Responsibilities:
• Provide walk-up and desk-side support for common IT issues
• Assist users with basic questions and requests
• Support new hire and intern onboarding activities
• Deliver friendly, professional customer service
• Escalate issues when troubleshooting steps are exhausted
• Assist with setup and basic troubleshooting of: Laptops, monitors, keyboards, mice, and peripherals Mobile phones and tablets
• Perform simple break/fix actions: Device swaps Cable replacement Power and connectivity checks
• Support basic printer issues (paper jams, toner replacement)
• Assist users with common applications, including: Google Workspace Microsoft Office Zoom and Slack
• Help users with login issues, password resets, and MFA prompts
• Follow runbooks to resolve common application issues
• Perform basic conference room checks: Powering on equipment Verifying displays and connections
• Report and escalate AV issues using documented procedures
• Assist users with basic connectivity issues: Wi-Fi connection login
• Perform simple checks (cables, adapters, device settings)
• Escalate network issues to senior support teams
• Assist with: Account access requests Device enrollment and setup
• Follow security procedures for device handling and returns
• Help manage IT inventory and storage areas
• Assist with asset tagging and equipment tracking
• Prepare equipment for new hires, reuse, or return
• Support equipment vending machines if applicable
• Follow documented procedures, runbooks, and checklists
• Accurately log and update tickets in the ITSM system
• Participate in training, onboarding, and refresher sessions
• Ask questions and seek guidance when needed
• Meet assigned ticket volume targets
• Follow SLAs and escalation timelines
• Maintain positive customer satisfaction scores
• Respond promptly to walk-up and chat requests
Qualifications:
Required:
• 0–1 year of IT support or customer service experience (training provided)
• Basic familiarity with: Windows or macOS
• Common productivity tools
• Strong communication and customer service skills
• Willingness to learn and follow procedures
• Reliable onsite presence and punctuality
Preferred:
• IT coursework, certification, or technical training
• Experience in retail, hospitality, or customer support roles
• Interest in growing a career in IT support
Company:
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. Founded in 1997, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.