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Entry Level It Helpdesk Jobs in Baton Rouge, LA (NOW HIRING)

Immense Networks

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Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

This entry-level role focuses on providing first-line support for client issues, maintaining ... Requirements: * 0-2 years of experience in an IT support or help desk role. * Foundational ...

TurnKey Solutions

Technical Intern

Baton Rouge, LA

$14.50 - $19.25/hr

Information Technology Location: Baton Rouge Description TITLE: Intern in Technical Services (Baton ... Reliability, good teamwork & communication is huge to us, and we will do whatever it takes to help ...

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Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level it helpdesk in Baton Rouge, LA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.95 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Baton Rouge, LA? The most popular types of It Helpdesk jobs in Baton Rouge, LA are:
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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,239 per year, or $22.2 per hour.

Lead IT Operations Engineer

JM TEST SYSTEMS LLC

Baton Rouge, LA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JobSummary:
The Lead IT Operations Engineer owns the full lifecycle of IT incidents across JMTest Systems' technology environment. Going beyond general helpdesk support,this role drives incident resolution, root cause analysis (RCA), problemmanagement, and advanced support for our custom business applications. We arelooking for an engineering-minded professional who thinks strategically aboutsystems, scalability, security, and automation; someone who strengthens JMTS'cybersecurity posture and drives operational excellence rather than simplyresolving tickets.
KeyResponsibilities:
IncidentManagement:
• Serveas the primary escalation point for complex or recurring IT incidents acrossall JMTS locations, owning the full lifecycle from triage through post-incidentreview.
• Helpdevelop and improve incident response processes, documentation, and escalationprocedures.
• Supportsecurity incident investigations, including containment, remediation, andrecovery.
• Identifyrecurring incident trends and drive engineering solutions that improvereliability, uptime, and resiliency.
ApplicationSupport:
• ProvideTier 2/3 support for custom business applications (CalMapp 2, customer portal,Rental); coordinate with development teams on bug fixes, testing, and releasevalidation.
• Monitorapplication and system health, proactively resolving issues before they impactoperations.
• Recommendscalable system improvements and automation opportunities rather than temporaryfixes.
• Coordinatewith vendors and development partners on escalations, and support dataintegrity through database health checks and backup validation.
• Maintaindocumentation for system configurations, SOPs, and operational runbooks.
Automation& Continuous Improvement:
• Developscripts and automated workflows to streamline repetitive manual processes andreduce human error.
• Buildoperational reporting and dashboards that support IT decision-making and trendanalysis.
• Participatein change management, ensuring changes are documented, tested, andcommunicated.
• Serveas a technical resource for the IT team and stay current on emerging tools andbest practices.
Cybersecurity& Risk Management:
• Supportcybersecurity initiatives including endpoint protection, access management,vulnerability remediation, and security monitoring.
• Helpimplement and enforce cybersecurity standards, policies, and best practices.
• Partnerwith the IT Manager on risk assessments, remediation planning, andcybersecurity roadmaps.
• Monitorand escalate suspicious activity, unauthorized access attempts, and potentialthreats.
Skillsand Qualifications:
• 3+years of IT support experience with strong analytical and problem-solvingskills.
• Engineeringmindset focused on scalability, resiliency, security, and operational maturity.
• Experiencewith incident response, cybersecurity operations, vulnerability management, orsystems reliability.
• Exposureto cybersecurity frameworks, endpoint security tools, SIEM platforms, orvulnerability management (preferred).
• Experiencewith scripting, automation, monitoring tools, or systems engineering concepts(preferred).
WhatSuccess Looks Like:
• Developa working knowledge of CalMapp 2, ConnectWise, and the JMTS applicationecosystem, along with our cybersecurity tools and current risk areas.
• Contributerecommendations for operational improvements, system hardening, and incidentprevention.
• Independentlymanage complex technical investigations while partnering effectively with theIT Manager.
Benefits:
Stabilityand Unlimited Opportunity!
• Medical,Dental, and Vision Insurance
• HSAwith Employer Contribution
• 401(k)with Company Matching
• PaidTime Off: Vacation, Sick Leave, Birthday, and Holidays
• Employer-PaidLife Insurance
Schedule:
• 40hour work week
• Mondayto Friday
• Overtimeas needed
Please visit our careers page to see more job opportunities.

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