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Desktop Support Jobs in Baton Rouge, LA (NOW HIRING)

KoenAndrews

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IT Desktop Technician

Gonzales, LA · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This company supports the petrochemical and manufacturing industry domestically and internationally ... The Desktop Support Technician will provide first-level hardware, software, and peripheral support ...

Service Global, Inc

Desktop EUC L1

Baton Rouge, LA · On-site

$19.50 - $24.75/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Ardent

On-Site Technician

Baton Rouge, LA · On-site

$19.75 - $27/hr

Ardent is seeking an Onsite Technician to provide desktop and field support services at federal research and clinical facilities. This role focuses on delivering hands-on technical support ...

Ardent

On-Site Technician

Baton Rouge, LA

$19.75 - $27/hr

Ardent is seeking an Onsite Technician to provide desktop and field support services at federal research and clinical facilities. This role focuses on delivering hands-on technical support ...

TrustIT

Level 2 IT Support for MSP

Baton Rouge, LA · On-site

$19 - $26/hr

  • Medical

  • Retirement

  • PTO

Desktop Support Expertise: Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems * Work Ethic: A self ...

defi AUTO LLC

Client Support Desk Analyst

Baton Rouge, LA · On-site

$60K - $75K/yr

This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support. By working directly with clients and internal stakeholders, you can help shape ...

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Desktop Support information

See Baton Rouge, LA salary details

$13

$22

$31

How much do desktop support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support in Baton Rouge, LA is $22.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Baton Rouge, LA?

The most popular types of Desktop Support jobs in Baton Rouge, LA are:

What are popular job titles related to Desktop Support jobs in Baton Rouge, LA?

For Desktop Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

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The top searched job categories for Desktop Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Desktop Support jobs?

Cities near Baton Rouge, LA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 72% Full Time, 5% Temporary, and 23% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $45,872 per year, or $22.1 per hour.

IT Desktop Technician

KoenAndrews

Gonzales, LA • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

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Job description

This company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Desktop Support Technician will provide first-level hardware, software, and peripheral support for users and provide installation and training services as needed. This entails troubleshooting, repairing, maintaining, and testing hardware, software, and peripherals. They will also be asked to escalate problems that they are unable to resolve and track solutions to completion.

Essential Job Responsibilities

§ Add documented troubleshooting processes and resolutions to the support knowledge base as needed

§ Provide assistance as needed to network and system administrators with projects

§ Resolve support tickets assigned to them through the company’s ticketing system

§ Provision and deploy equipment as required to employees

§ Assist with the installation of required software applications and hardware required by employees for their job duties, potentially including afterhours work.

§ Assist in addressing compatibility issues between applications and the employee’s station’s operating system

§ Identifies and procures the hardware, software, computer accessories and supplies needed by employees

§ Assist the AV technician with setting up conference and classrooms for usage

§ Inventory equipment currently in use and update entries as equipment is decommissioned or redeployed.

§ Periodic travel to remote locations for inventory, addressing hardware issues, etc.

Preferred Skills & Qualifications

§ Problem Solving – the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

§ Customer Service – the individual manages difficult customer situations, responds promptly to customer needs, and solicits customer feedback to improve future service and consistently provides professional and courteous support services.

§ Oral Communication – the individual speaks clearly and persuasively in positive and negative situations with the ability to communicate technical matters to non-technical personnel.

§ Quality – the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

§ Planning and Organization – the individual prioritizes and plans work activities, uses time effectively, and develops realistic action plans.

§ Adaptability – the individual adapts to changes in the work environment, manages competing demands, and can cope with frequent changes, delays, or unexpected events.

§ Dependability – the individual is consistently at work on time, follows instructions, responds to management direction, and solicits feedback to improve future performance while maintaining themselves as strong team players.

Requirements

§ 1 - 2 years help desk experience.

§ Knowledge of computer and network security systems, applications, procedures, and techniques.

§ Ability to learn and support new systems and applications.

§ Associate's degree in a technical discipline or equivalent, with a Bachelor's preferred.

§ Valid state driver's license

Willingness to travel up to 10%, including occasional overnight stays as required

EEOC employer