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Desktop Support Jobs in Kenner, LA (NOW HIRING)

MG+M The Law Firm

Desktop Support Engineer

New Orleans, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

MG+M The Law Firm (MG+M) is seeking to add an on-site Desktop Support Engineer in New Orleans . MG+M is a nationally renowned litigation law firm concentrating on complex civil matters. The firm ...

New

Access Health Louisiana

DESKTOP TECHNICIAN

Kenner, LA · On-site

$17 - $21.75/hr

Ability to diagnose issues, install updates and customize Windows desktop systems in order to meet company requirements. * Knowledge of mobile phone Operating Systems to customize and configure for ...

Access Health Louisiana

DESKTOP TECHNICIAN

Kenner, LA

$17 - $21.75/hr

Ability to diagnose issues, install updates and customize Windows desktop systems in order to meet company requirements. * Knowledge of mobile phone Operating Systems to customize and configure for ...

Value Driven Solutions

IT Generalist

New Orleans, LA · On-site

They are seeking an IT Generalist who will provide desktop and end-user support, maintain hardware and accounts, and assist with networking and cybersecurity tasks in an ITAR-controlled environment.

Value Driven Solutions

IT Generalist

Kenner, LA · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting to the IT Systems Manager, this role provides desktop and end-user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR ...

VDS Consulting Group

IT Generalist

Kenner, LA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reporting to the IT Systems Manager, this role provides desktop and end-user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR ...

Stem Xpert

Field Service Technician

New Orleans, LA

Desktop Support/Field Service Technician/Computer Driving Technician. Location: New Orleans, LA We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties:

Good Day Farm

I.T. Support Specialist

New Orleans, LA · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Support Specialist role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all ...

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Desktop Support information

See Kenner, LA salary details

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How much do desktop support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support in Kenner, LA is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.24 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs

What are popular job titles related to Desktop Support jobs in Kenner, LA?

For Desktop Support jobs in Kenner, LA, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Kenner, LA look for?

The top searched job categories for Desktop Support jobs in Kenner, LA are:

What cities near Kenner, LA are hiring for Desktop Support jobs?

Cities near Kenner, LA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Kenner, LA as of August 2026, with employment types broken down into 72% Full Time, 5% Temporary, and 23% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,056 per year, or $18.8 per hour.

Desktop Support Engineer

MG+M The Law Firm

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Job description

MG+M The Law Firm (MG+M) is seeking to add an on-site Desktop Support Engineer in New Orleans.

MG+M is a nationally renowned litigation law firm concentrating on complex civil matters. The firm’s expertise is diverse but focused in the areas of toxic tort, complex product liability, professional practices, local government, general liability, construction and commercial litigation. We approach litigation as a unified team, integrating our efforts with those of our clients to advance their interests wherever they do business. Our goal is always to deliver optimal results at the best possible value.

As part of a service-driven IT organization supporting more than 600 users across 17 offices nationwide, including over 250 attorneys, the Desktop Support Engineer (DSE) reports directly to the Senior Manager of User Experience and is an onsite position with no direct reports. Serving as the dedicated technical resource for MG+M’s New Orleans office, the DSE is the face of IT locally and is primarily responsible for level 1-2 service requests, litigation and trial support, and project assistance with special assignments.

In coordination with the firm’s Service Desk team and other IT support disciplines, the DSE provides hands-on, timely technical support to attorneys, staff and MG+M’s clients, and partners closely with the National Manager of IT Litigation Support, the IT Leadership Team, Technical Support Leads, Regional and local office management, and select vendors. As AI systems become widely used in legal work, the DSE will be expected to support the distribution of these tools and to leverage them when appropriate.

Key ResponsibilitiesNew Orleans Office Support
  • Serves as the dedicated technical resource and the face of IT for the New Orleans office, building trusted relationships with attorneys, staff and office leadership.
  • Works closely with New Orleans office leadership to support the new hire and onboarding process, including account creation, equipment provisioning and user orientation.
  • Manages the setup, breakdown, relocation and refresh of workstations, conference room technology and other office equipment.
  • Serves as the Incident / Request Owner for support requests in the New Orleans office and provides coverage for other MG+M offices as assigned, escalating to other members of IT as necessary.
  • Provides after-hours and weekend support as required and participates in the on-call support rotation (approximately one week per month, or as required). Demonstrates flexibility with work schedule and travels to MG+M offices as needed for coverage.
Litigation, Trial & Audio-Visual Support
  • Sets up and supports war rooms in connection with the National Manager of IT Litigation Support, including workstations, connectivity, printing, presentation and collaboration technology.
  • Supports MG+M’s Trial Academy program, providing technical and logistical support before and during sessions.
  • Maintains proficiency with audio-visual equipment and delivers A/V services in support of trials, depositions, Trial Academy sessions, presentations and eDiscovery requests.
  • Supports litigation and trial support teams leveraging collaboration platforms (Teams, Zoom, GoToMeeting, Webex, etc.) and eDiscovery systems, and assists visitors on-site and remotely with their use.
  • Provides timely support for litigation requests, including file transfers and data handling, and conforms to best practices for the manipulation, transfer and storage of data.
Service Desk & Technical Support
  • Responds to and resolves Service Desk incidents and requests (phone, e-mail, in-person and system-generated tickets), including desktop hardware, applications, enterprise systems software, print management, collaboration applications, asset inventory, telephony and remote access platforms.
  • Responsible for second-level escalation support and the total incident lifecycle, including timely acknowledgement, routing and tracking, issue resolution and follow-up.
  • Monitors the ticket queue, performs initial intake, and follows the intake and triage procedural structure, leveraging internal and external resources in accordance with escalation procedures.
  • Troubleshoots all aspects of MG+M’s technology platforms, including Windows, printers, scanners, network connectivity (AVD and VPN), two-factor authentication, Microsoft 365 and Copilot, and mobility platforms (iPhone, Android and tablets), as well as installation, integration and new hire account administration.
  • Modifies end-user Active Directory accounts, administers remote access and user-based systems, and supports on-demand technology and cyber security awareness programs.
  • Complies with all IT Security policy and procedure, including Least Privilege Access, and during outage periods follows escalation processes to immediately notify senior staff and management, clearly outlining the symptoms of the failure.
User Enablement, AI & Service Quality
  • Assists with the training and onboarding of MG+M users (attorneys and administrative staff) and provides remote and on-site training on MG+M systems and network connectivity.
  • Supports the distribution and day-to-day use of firm-approved AI-enabled tools, including Microsoft 365 Copilot, and upholds firm policy regarding their safe, secure and ethical use.
  • Effectively articulates complex technical subject matter to both technical and non-technical audiences, in writing and verbally, including technology notifications, reports and procedures.
  • Consistently addresses support requests in a swift, clear and concise manner, employing a positive demeanor and delivering the highest levels of professional customer service at all times.
  • Conforms to ITIL methodologies, leveraging full lifecycle, Incident and Problem Management skills within the Service Delivery model in a collegial, team-based environment.
  • Proactively notifies IT Management of potential service interruptions based on trend analysis and ticket volume, documents incident trends and provides written recommendations.
Qualifications & ExperienceTechnical Expertise
  • Knowledge of Document Management Systems (iManage Cloud) and other legal services practice applications.
  • Hands-on experience with Microsoft Office, Microsoft 365 Copilot, the Microsoft 365 Admin Center and the Azure Admin portal, and with remote access technologies including VPN and RDP.
  • Hands-on knowledge of Service Management software and MDM platforms, with mobility experience supporting iPhone, Android and tablets.
  • Experience supporting end users across Windows, MS Office, printers, mobile devices, email, document management, and cloud sharing and collaboration systems (ShareFile, OneDrive, etc.).
  • Proficiency with audio-visual and conference room technology, ideally in a litigation or trial support setting.
  • Familiarity with large language models (LLMs) and generative AI tools is a must, along with a willingness to support their adoption across the firm.
Service Delivery & Methodology
  • Experience working within desk-side support and Service Desk / Technical Assistance Support roles.
  • Experience in ITIL Foundations methods, processes and procedures desired.
  • Strong problem solving, analytical and troubleshooting skills; able to multitask and remain highly organized.
  • Solid understanding of broad technology components and concepts.
Professional Profile
  • Bachelor’s degree preferred; or equivalent experience.
  • Minimum of 4-6 years’ experience in a fast-paced, demanding Legal IT support environment.
  • Experienced, positive, self-motivated and highly proactive professional with solid written and verbal communication skills.
  • Highly accountable and takes ownership; works independently under pressure with minimal guidance and supervision.
  • Availability for after-hours and weekend support and participation in the on-call support rotation.
  • Willingness to travel to MG+M offices as necessary for coverage and to work additional hours in excess of the regular schedule as needed.


Why Should You Apply?

We offer a collegial work environment, competitive compensation and a comprehensive benefits package including medical, dental, vision, life, disability, and 401(k).

MG+M will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. We are committed to cultivating an environment that embraces and promotes diversity as a fundamental value.