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Desktop Support Jobs in Kenner, LA (NOW HIRING)

Access Health Louisiana

DESKTOP TECHNICIAN

Kenner, LA · On-site

$17 - $21.75/hr

Ability to diagnose issues, install updates and customize Windows desktop systems in order to meet company requirements. * Knowledge of mobile phone Operating Systems to customize and configure for ...

Access Health Louisiana

DESKTOP TECHNICIAN

Kenner, LA

$17 - $21.75/hr

Ability to diagnose issues, install updates and customize Windows desktop systems in order to meet company requirements. * Knowledge of mobile phone Operating Systems to customize and configure for ...

Value Driven Solutions

IT Generalist

New Orleans, LA · On-site

They are seeking an IT Generalist who will provide desktop and end-user support, maintain hardware and accounts, and assist with networking and cybersecurity tasks in an ITAR-controlled environment.

Value Driven Solutions

IT Generalist

Kenner, LA · On-site

$65K - $90K/yr

Reporting to the IT Systems Manager, this role provides desktop and end-user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR ...

VDS Consulting Group

IT Generalist

Kenner, LA · On-site

Reporting to the IT Systems Manager, this role provides desktop and end-user support, maintains hardware and accounts, and assists with networking, systems, and cybersecurity tasks in an ITAR ...

Stem Xpert

Field Service Technician

New Orleans, LA

Desktop Support/Field Service Technician/Computer Driving Technician. Location: New Orleans, LA We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties:

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Desktop Support information

See Kenner, LA salary details

$11

$18

$26

How much do desktop support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop support in Kenner, LA is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.24 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are popular job titles related to Desktop Support jobs in Kenner, LA? For Desktop Support jobs in Kenner, LA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Kenner, LA look for? The top searched job categories for Desktop Support jobs in Kenner, LA are:
What cities near Kenner, LA are hiring for Desktop Support jobs? Cities near Kenner, LA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Kenner, LA as of August 2026, with employment types broken down into 72% Full Time, 5% Temporary, and 23% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,056 per year, or $18.8 per hour.

Senior Desktop Support Specialist

Hancock Whitney

New Orleans, LA • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Hancock Whitney is a financial institution seeking a Senior Desktop Support Specialist. The role involves providing technical support to bank personnel, resolving hardware and software issues, and developing in-depth knowledge of applications and systems used by various business units.
Responsibilities:
• Acts as an internal resource available to all bank personnel for situations encountered with computer operating systems or associated components and peripherals.
• Provides technical support by answering questions and resolving problems regarding all aspects of the banks departmental computer software applications.
• Develops in-dept knowledge of the information needs of the business unit and pursues the technical skills to support those needs.
• Develop in depth knowledge of database and database structures to provide application support for the business units.
• Monitors systems in the business unit and resolves errors and inefficiencies.
• Provide (Level 2) support for departments that have logged problem calls with the Service Desk.
• Accepts and updates call tickets as appropriate.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software and manuals.
• Coordinates activities with help desk, network services or other information systems groups.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.
• Develops in-depth knowledge of applications used by other business units as assigned.
• Acts as internal resource for assigned business units as it relates to any situation encountered with computer hardware or software.
• May be asked to work nights, weekends and holidays.
• May be included in an on-call rotation.
• Provides guidance and mentoring to Desktop Services technicians and team members.
• Provides level 1 support as needed.
• Some travel may is required.
Qualifications:
Required:
• Bachelor's degree from a four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience
• Ability to communicate effectively orally and in writing using the English language
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Company:
Hancock Whitney is offers a wide array of banking and financial services. Founded in 1899, the company is headquartered in Gulfport, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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