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Desktop Support Jobs in Slidell, LA (NOW HIRING)

Stem Xpert

Field Service Technician

New Orleans, LA · On-site

Desktop Support/Field Service Technician/Computer Driving Technician. Location: New Orleans, LA We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role/Duties:

Inserso

Network Support Technician

New Orleans, LA · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues. * General ...

Ricoh USA, Inc.

Printer Fleet Support Specialist

Mandeville, LA · On-site

$16.25 - $20.75/hr

Responsible for moving desktop printers to a new location only with approval through the SR process ... Support inventory and implementation efforts. * Completes all required administrative tasks in an ...

Ricoh USA, Inc.

Printer Fleet Support Specialist

Mandeville, LA · On-site

$16.25 - $20.75/hr

Responsible for moving desktop printers to a new location only with approval through the SR process ... Support inventory and implementation efforts. * Completes all required administrative tasks in an ...

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Desktop Support information

See Slidell, LA salary details

$12

$19

$28

How much do desktop support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support in Slidell, LA is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.44 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Slidell, LA?

The most popular types of Desktop Support jobs in Slidell, LA are:

What job categories do people searching Desktop Support jobs in Slidell, LA look for?

The top searched job categories for Desktop Support jobs in Slidell, LA are:

What cities near Slidell, LA are hiring for Desktop Support jobs?

Cities near Slidell, LA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Slidell, LA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,393 per year, or $19.9 per hour.

IT Desktop/Support Specialist I (Caesars New Orleans)

Caesars Entertainment

New Orleans, LA • On-site

Full-time

Re-posted 26 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

106th of 164 rated casinos

Job description


The IT Desktop / Support Specialist problem performs determination and resolution and records all trouble situations to IT. In addition, he/she provides basic training to Support Technicians and users.
Responsibilities
  • Provides first level support functions on all platforms including, but not limited to, AS/400, PC's, Telephony, Enterprise Networks, NT Server, UNIX.
  • Provides first level support on all applications including, but not limited to, LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance and audio and video systems.
  • Responds to telephone calls for help and ensures that client/user support and service requests are handled or escalated in a timely manner.
  • Provides first-level support for all systems including software and hardware for all platforms; problem determination/isolation and analysis of problem data.
  • Performs data analysis. Documents findings.
  • Expedites complex problems to the appropriate IT staff or service vendors. Communicates the final resolution to clients/users.
  • Completes and documents assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users, systems backups, printing, routing, and other duties.
  • Maintains the latest procedures and documentation for all platforms. Performs intermediate technical tasks on all platforms.
  • Uses the help desk log to track and close all client/user calls/problems reported to IT.
  • Ensures the computer/equipment room is maintained at prescribed temperature levels and is in a clean and orderly condition.
  • Provides one-on-one training for Support Technicians and clients/users.
  • Monitors and reports system performance issues as necessary.
  • Participates in department driven projects.
  • Maintains the confidential nature of matters pertaining to company records, policies, and customer lists.
  • Shreds reports containing sensitive data as determined by management.
  • Maintains a log of all system downtime and reports all extended downtime to the supervisor and/or manager.
  • Performs all duties in a manner that ensures that the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
  • Maintains technical asset inventory properly. Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance

Qualifications
  • Must be at least 21 year old to apply.
  • High school diploma or GED is required.
  • College level training equivalent to Bachelor's degree in Computer Science or equivalent technical training required.
  • Background experience in technical computer support environment preferred.
  • Some training in the data processing field is preferred.
  • Minimum of one year experience in a technical support role required.
  • Strong personal computing skills recommended.
  • Demonstrated intermediate-level technical skills in all platforms. Ability to be trained in multiple platforms.
  • Basic knowledge of computer operations and user environments required.
  • Intermediate level skills related to trouble-shooting on multiple platforms, problem determination, restoration techniques, related hardware and software products required.
  • Intermediate knowledge of network topologies.
  • Excellent communication skills required. Intermediate analytical and problem solving skills.
  • Must have the ability to exercise judgment when analyzing problems to determine if they warrant escalation.
  • Must have good customer relation skills. Must be well organized, detail oriented and multi-task oriented.
  • Must be available to work in a 24 hour, 7 day a week environment.
  • Must have the ability to work in a high pressure, fast paced environment.

Additional Requirements:
  • Must have transportation available and home telephone.
  • Must have the ability to note audio or visual warnings or error messages from system.
  • Must be able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.

GAMING PERMIT: Non-key
About Us
Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.
Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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