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Desktop Support Jobs in Kenner, LA (NOW HIRING)

Bellwether Technology

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IT Support Specialist - Bilingual

New Orleans, LA · On-site

We deliver strategic IT support to help our clients operate efficiently and grow with confidence ... Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer ...

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Desktop Support information

See Kenner, LA salary details

$11

$18

$26

How much do desktop support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support in Kenner, LA is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.24 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
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Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Kenner, LA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,056 per year, or $18.8 per hour.

Field Support Specialist

RESTECH INFORMATION SERVICES

Metairie, LA • On-site

Full-time

Re-posted 6 days ago

Job description

Description

Field Support Specialist

Join the Restech Fleet! We're on a mission to find the next Field Support Specialist - someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.

Responsibilities:

  • Customer Engagement: Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution.
  • Hardware Repair: Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.
  • Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support, embodying the spirit of an interstellar courier or a Starfleet technician.
  • Team Collaboration: Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.
  • Documentation: Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.

Hard Skills:

  • Technical Proficiency: Basic knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.
  • Adaptability: Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.
  • Communication: Strong communication skills, able to converse fluently in technical jargon (R2D2's beeps) and layman's terms (C3PO's human-speak).
  • Reliability: Dependable and security-minded, ensuring that all tasks are completed with precision and care.

The Ideal Candidate:

  • Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
  • Multitasking: Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.
  • Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support.
  • Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems, as well as a desire to expand your technical knowledge.

Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you!

Requirements

  Car/Truck with current insurance and good driving history. 

  • Networking:
    • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
    • Basic to intermediate knowledge of firewalls, routers, and switches.
  • Desktop and End-User Support:
    • Proficiency in troubleshooting Windows and macOS operating systems.
    • Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).
  • Server Administration:
    • Basic to intermediate knowledge of Windows Server administration.
    • Familiarity with Active Directory, user management, and file/print services.
  • Security:
    • Knowledge of basic cybersecurity principles and best practices.
    • Experience with antivirus and endpoint protection solutions.
  • Backup and Recovery:
    • Understanding of backup solutions and procedures.
    • Experience with data recovery and restoration.
  • Remote Monitoring and Management (RMM):
    • Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM).
    • Experience with monitoring and maintaining client systems through RMM platforms.
  • Mobile Device Management:
    • Experience with mobile device setup, configuration, and troubleshooting.
  • Hardware and Software Installation:
    • Proficiency in installing and configuring hardware and software.
    • Experience with software deployment and updates.
  • Customer Service:
    • Strong communication and interpersonal skills.
    • Ability to explain technical issues to non-technical users.
  • Documentation:
    • Ability to create and maintain accurate documentation of incidents, solutions, and procedures.

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