Be Seen First
Baton Rouge, LA · On-site
$20 - $25/hr
This entry-level role focuses on providing first-line support for client issues, maintaining ... Configure and deploy desktops, laptops, printers, and peripheral devices. * Assist with onboarding ...
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Be Seen First
Baton Rouge, LA · On-site
$20 - $25/hr
This entry-level role focuses on providing first-line support for client issues, maintaining ... Configure and deploy desktops, laptops, printers, and peripheral devices. * Assist with onboarding ...
$9.70 - $12.80
4% of jobs
$12.80 - $15.91
1% of jobs
$15.91 - $19.01
12% of jobs
$20.07 is the 25th percentile. Wages below this are outliers.
$19.01 - $22.12
23% of jobs
The median wage is $23.59 / hr.
$22.12 - $25.23
20% of jobs
$25.23 - $28.33
14% of jobs
$28.53 is the 75th percentile. Wages above this are outliers.
$28.33 - $31.44
9% of jobs
$31.44 - $34.54
5% of jobs
$34.54 - $37.65
5% of jobs
$37.65 - $40.76
4% of jobs
$40.76 - $43.86
2% of jobs
$9
$25
$43
An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.
A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.
To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.
The most popular types of Desktop Support jobs in Baton Rouge, LA are:
For Entry Level Desktop Support jobs in Baton Rouge, LA, the most frequently searched job titles are:
The top searched job categories for Entry Level Desktop Support jobs in Baton Rouge, LA are:
Cities near Baton Rouge, LA with the most Entry Level Desktop Support job openings:
$20 - $25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.
Responsibilities:
• Provide remote and on-site technical support to end users.
• Troubleshoot basic hardware, software, and network issues.
• Configure and deploy desktops, laptops, printers, and peripheral devices.
• Assist with onboarding/offboarding of users, including account creation and device setup.
• Perform routine maintenance tasks and system updates.
• Monitor and respond to support tickets in a timely and professional manner.
• Escalate unresolved issues to Level Two Engineers when necessary.
• Document support steps, resolutions, and system configurations.
• Maintain asset inventory and assist with equipment tracking.
• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.
Requirements:
• 0–2 years of experience in an IT support or help desk role.
• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft 365 Administration and Windows operating systems.
• Basic understanding of Active Directory, Azure Active Directory, and user management.
• Strong critical thinking and problem-solving skills.
• Ability to prioritize tasks and respond with a sense of urgency.
• Excellent communication skills and customer service mindset.
• Ability to follow procedures and escalate when appropriate.
• Willingness to learn new technologies and grow within the role.
• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.
Why Join Us?
• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• A collaborative and innovative work environment.
• Work on cutting-edge technology solutions for a variety of industries.
Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.
Sourced by ZipRecruiter
It services
11 - 50 Employees
Baton Rouge, LA, US
2005