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Entry Level Desktop Support Jobs in Baton Rouge, LA

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Entry Level Desktop Support information

See Baton Rouge, LA salary details

$9

$25

$43

How much do entry level desktop support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level desktop support in Baton Rouge, LA is $25.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is a Level 1 desktop support job description?

A Level 1 desktop support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, setting up devices, and resolving common problems. It typically requires good communication skills, knowledge of operating systems, and familiarity with support tools like ticketing systems. This entry-level role often serves as the first point of contact in IT support teams.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What jobs pay 4000 a week without a degree?

Entry-level desktop support roles typically do not pay $4,000 a week; however, experienced IT support specialists with certifications like CompTIA A+ or Network+ can earn higher wages, especially with overtime or in high-demand environments. Generally, achieving such high weekly pay without a degree requires advanced skills, certifications, or experience in specialized areas like network administration, cybersecurity, or consulting, which may also involve freelance or contract work.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

Is desktop support a good entry level job?

Desktop support is a common entry-level IT role that involves troubleshooting hardware and software issues, often requiring basic knowledge of operating systems and networking. It provides valuable technical experience and customer service skills, making it a good starting point for a career in IT. Certifications like CompTIA A+ can enhance job prospects in this field.

Can I land a help desk job with no experience?

Entry level desktop support roles often do not require prior professional experience, but having basic knowledge of operating systems, troubleshooting skills, and familiarity with common tools like ticketing systems can improve your chances. Certifications such as CompTIA A+ can also help demonstrate your skills to employers. Many employers are willing to train candidates with a strong interest in IT and customer service skills.
What are the most commonly searched types of Desktop Support jobs in Baton Rouge, LA? The most popular types of Desktop Support jobs in Baton Rouge, LA are:
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What cities near Baton Rouge, LA are hiring for Entry Level Desktop Support jobs? Cities near Baton Rouge, LA with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 6% Locum Tenens, 68% Full Time, 14% Part Time, 1% Temporary, and 11% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $53,918 per year, or $25.9 per hour.
Technical Support Specialist I

Technical Support Specialist I

Louisiana Legislative Auditor

Baton Rouge, LA • On-site

Full-time

Posted 20 days ago

Job description

Overview
OUR MISSION
To foster accountability and transparency in Louisiana government by providing the Legislature and others with audit services, fiscal advice, and other useful information.
Responsibilities
Profile of Position and Skills
Provides entry-level technical support for desktop hardware, software, and related systems. Assists users with basic troubleshooting, setup, and training while developing foundational technical knowledge and customer service skills.
Supervision Received
Works under general supervision of the Help Desk Supervisor/Manager or senior staff. Requires guidance for complex issues.
Supervision Exercised
May provide limited assistance to student workers or vendors as assigned and vendors as assigned.
Job Distinctions
Entry-level position focused on learning systems, processes, and customer service expectations.
Examples of Work
    • Communication
      • Communicates effectively and professionally with end users, technical staff, vendors, and management regarding technical issues, service requests, and support activities.
      • Provides basic end-user support for standard applications, including email, file storage, and office productivity tools, ensuring users understand system functionality and proper usage.
      • Responds to Help Desk tickets and communicates troubleshooting steps, system updates, and issue resolutions clearly and professionally.
      • Documents service requests, troubleshooting activities, actions taken, and resolutions accurately within the Help Desk system.
      • Coordinates with higher-level technical staff when escalating unresolved or complex issues, ensuring appropriate documentation and troubleshooting steps are provided.
      • Assists with onboarding activities by providing system orientation and basic technical guidance to new employees.

      Professional Conduct
      • Demonstrates professionalism, dependability, accountability, and a customer service-oriented approach in all support activities and user interactions.
      • Maintains confidentiality and complies with established IT security standards, operational procedures, and agency policies.
      • Promotes a collaborative and service-oriented work environment through effective teamwork and communication.
      • Exercises sound judgment in troubleshooting issues, prioritizing tasks, and escalating problems appropriately when necessary.
      • Maintains a positive attitude and willingness to learn new technologies, systems, and support processes.
      • Supports organizational goals by assisting in maintaining reliable, secure, and efficient technology services for agency staff and operations.

      Project Management & Administration
      • Installs, configures, and deploys desktop computers, laptops, printers, and standard software applications using established imaging and deployment procedures.
      • Diagnoses and resolves routine technical issues including password resets, connectivity issues, software errors, and peripheral malfunctions.
      • Assists with onboarding new employees by setting up workstations, configuring user accounts, and ensuring equipment and system access are operational.
      • Performs physical installation, relocation, replacement, and setup of technology equipment across office locations and audit sites.
      • Maintains accurate inventory records of assigned technology equipment, including asset tagging, tracking, and documenting inventory changes.
      • Performs routine system maintenance tasks such as patching, antivirus updates, software updates, and version control activities to support compliance with IT standards.
      • Monitors assigned systems and identifies recurring technical issues or trends for escalation and further analysis by higher-level staff.
      • Assists with maintaining operational efficiency by supporting technology deployments, workstation configurations, and routine maintenance activities.
      • Escalates unresolved or complex issues with appropriate troubleshooting documentation and supporting details.
      • Performs other related duties as assigned.

      KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
      Knowledge
      • Basic knowledge of desktop hardware, operating systems, peripherals, and standard software applications.
      • Basic understanding of Help Desk operations, workstation support, and troubleshooting methodologies.
      • Basic knowledge of IT security practices, software patching, antivirus procedures, and operational support processes.
      • Knowledge of inventory management and asset tracking procedures.

      Skills
      • Strong customer service and interpersonal communication skills.
      • Strong troubleshooting and problem-solving skills for resolving routine technical issues.
      • Effective written and verbal communication skills.
      • Strong organizational and documentation skills with attention to detail.
      • Time management skills with the ability to manage multiple tasks and priorities effectively.

      Abilities
      • Ability to follow established procedures, technical instructions, and support processes accurately.
      • Ability to learn new systems, tools, technologies, and support procedures quickly.
      • Ability to manage multiple service requests and prioritize workload effectively.
      • Ability to work collaboratively with users, team members, and technical staff in a service-oriented environment.
      • Ability to maintain professionalism, accountability, and confidentiality while providing technical support services.

Qualifications
Minimum Qualifications
  • Associate's degree or equivalent in computer science or related discipline from an accredited college or university.
  • Zero to Two years of professional level experience
  • Physically able to move computers, printers, and various other related equipment.

Substitutions for Minimum Qualifications Requirement:
One year in a computer technical education program or one year of professional administrative responsibility which demonstrates increasing responsibility and job knowledge will be equivalent to one year in a two-year computer science associate's degree program. In addition, two additional years of professional level experience is required OR
Vendor-approved certification with current desktop operating systems, office product suites in use at the LLA, and one or more network operating systems will be considered equivalent to an associate degree; two additional years of professional level experience is required.
Other Duties & Responsibilities
The above statements are intended to describe the general nature and level of the work being performed by individuals assigned to this position. They are not an exhaustive list of all duties and responsibilities associated with it. The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related to, or a logical assignment for the position.

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