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Entry Level It Helpdesk Jobs in Nebraska (NOW HIRING)

ASM Global

IT Tech

Lincoln, NE · On-site

Information Systems Technician (IT Tech) Location: Pinnacle Bank Arena Department: Operations ... Provide Help Desk Support for Windows versions, MS Office versions, Outlook365 and a variety of ...

ASM Global

IT Tech

Lincoln, NE · On-site

Information Systems Technician (IT Tech) Location: Pinnacle Bank Arena Department: Operations ... Provide Help Desk Support for Windows versions, MS Office versions, Outlook365 and a variety of ...

AEG

IT Tech

Lincoln, NE · On-site

Information Systems Technician (IT Tech) Location: Pinnacle Bank Arena Department: Operations ... Provide Help Desk Support for Windows versions, MS Office versions, Outlook365 and a variety of ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Nebraska

Entry Level It Helpdesk information

See Nebraska salary details

$12

$22

$32

How much do entry level it helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it helpdesk in Nebraska is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Nebraska?

The most popular types of It Helpdesk jobs in Nebraska are:

What are popular job titles related to Entry Level It Helpdesk jobs in Nebraska?

For Entry Level It Helpdesk jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Nebraska look for?

The top searched job categories for Entry Level It Helpdesk jobs in Nebraska are:

What cities in Nebraska are hiring for Entry Level It Helpdesk jobs?

Cities in Nebraska with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Nebraska as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $45,912 per year, or $22.1 per hour.

IT Administrator - Norfolk, NE or Columbus, NE

The Well NE

Norfolk, NE • On-site

Full-time

Re-posted 13 days ago

Key responsibilities

  • Manage and support the organization's IT systems, infrastructure, and equipment.

  • Provide technical support to staff, troubleshoot issues, and offer training on technology use.

  • Oversee and maintain Microsoft 365 systems, including SharePoint, Teams, and email accounts.

Job description

Overview:
The IT Administrator at The Well is responsible for managing and improving the organization’s technology systems. This includes maintaining IT infrastructure, ensuring compliance with state and federal regulations, and supporting staff with their technology needs. The role requires strong technical skills, excellent organization, and the ability to balance day-to-day issues with long-term improvements.

Core Values:
•    Show Up with Generosity: We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
•    Check the Ego: We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
•    Embrace Diversity: We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
•    Grounded in Hope: We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive.

Qualifications:

  1. Bachelor’s or Associate’s degree in Information Systems/Technology Management or related field, or equivalent experience

  2. At least two years of experience in the non-profit or human service field preferred

  3. At least two years of sobriety if diagnosed with a substance use disorder

  4. Advanced knowledge of computer systems and technology administration/management

  5. Ability to diagnose, maintain, and repair computer hardware, tablets, and phones

  6. Basic troubleshooting skills for networking, software, and hardware

  7. Intermediate to advanced troubleshooting for networking, firewalls, VPNs, software, and hardware

  8. Microsoft 365 certified or able to obtain certification

  9. Ability to use MDM, Intune, Entra, Zoom, and Microsoft 365 (SharePoint, Teams, Word, Excel, Outlook)

  10. Ability to configure, maintain, and update group policy objects (GPO)

  11. Strong self-management, organization, initiative, accountability, and follow-through

  12. Strong communication skills—clear, professional, and adaptable for different technical levels

  13. Ability to work independently with problem-solving and decision-making skills

  14. Organized, efficient, detail-oriented, with ability to adjust priorities

  15. Willingness to ask for help or guidance when needed

  16. Ability to work professionally with others

  17. Knowledge of agency, state, and federal rules, policies, and procedures (including HIPAA and 42CFR Part 2)

  18. Strong interpersonal skills; able to train and explain technical concepts in plain language

  19. Proficiency in English—reading, writing, spelling, grammar, and punctuation

  20. Ability to sit or stand for long periods, climb stairs, type 50+ WPM, lift up to 40 pounds, and use phones, keyboards, and mice

  21. Valid driver’s license, insured vehicle, and ability to travel between facilities

Duties and Responsibilities:

  1. IT Administration

    • Learn and manage all IT processes, software, and equipment at agency facilities
      • Get training as needed on systems, laws, and regulations (including 42CFR Part 2 and HIPAA)
      • Ensure all IT systems meet compliance requirements

    • Work with the Director of Operations on IT goals, policies, and procedures
      • Recommend improvements to IT systems and processes
      • Stay within the budget and help develop the annual IT budget
      • Perform audits and lead IT projects to improve efficiency, security, and user experience

    • Oversee all agency technology equipment
      • Set up, maintain, and inventory computers and equipment
      • Recommend purchases, replacements, or decommissioning
      • Safely dispose of outdated equipment (including recycling/shredding)
      • Travel between agency facilities as needed (mileage reimbursed)

    • Provide IT support to all staff
      • Respond to issues and resolve them promptly
      • Monitor IT help requests daily
      • Offer training and written instructions for technology use

    • Manage Microsoft 365 systems
      • Add, remove, and update licenses, email accounts, and groups
      • Set up SharePoint and permissions for staff
      • Maintain and improve SharePoint and Teams systems

    • Work with outside vendors
      • Review quotes and contracts, recommend solutions
      • Serve as primary vendor contact
      • Maintain agency landline and mobile phone systems

  2. Other duties as assigned