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Entry Level It Help Desk Jobs in Santa Rosa, CA (NOW HIRING)

IVX Health

Front Desk Coordinator

Santa Rosa, CA

$17.75 - $23/hr

... help redefine the patient experience from the moment someone walks through our doors. This is a ... Ensure Operational Excellence - Verify patient insurance, update demographic information, and ...

IVX Health

Front Desk Coordinator

Santa Rosa, CA · On-site

$27 - $29.70/hr

... help redefine the patient experience from the moment someone walks through our doors. This is a ... Ensure Operational Excellence -- Verify patient insurance, update demographic information, and ...

IVX Health

Front Desk Coordinator

Santa Rosa, CA · On-site

$27 - $29.70/hr

... help redefine the patient experience from the moment someone walks through our doors. This is a ... Ensure Operational Excellence -- Verify patient insurance, update demographic information, and ...

IVX Health

Front Desk Coordinator

Santa Rosa, CA · On-site

$27 - $29.70/hr

... help redefine the patient experience from the moment someone walks through our doors. This is a ... Ensure Operational Excellence - Verify patient insurance, update demographic information, and ...

Cattlemens

Front Desk

Rohnert Park, CA · On-site

$17.90 - $20.50/hr

Serve as the information center for the restaurant--answering questions and assisting guests with a ... Join the Cattlemens family and help us continue a tradition of great steaks, great hospitality, and ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Santa Rosa, CA

Entry Level It Help Desk information

See Santa Rosa, CA salary details

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$37

How much do entry level it help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level it help desk in Santa Rosa, CA is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

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For Entry Level It Help Desk jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Santa Rosa, CA look for?

The top searched job categories for Entry Level It Help Desk jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Entry Level It Help Desk jobs?

Cities near Santa Rosa, CA with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $52,648 per year, or $25.3 per hour.

Front Desk Supervisor (P.M. Shift)

MacArthur Place Hotel and Spa

Sonoma, CA • On-site

$25 - $28/hr

Full-time

Re-posted yesterday

Job description

Job Type
Full-time
Description
Job Summary
MacArthur Place is seeking a Front Desk Supervisor to support our Front Office team during the evening shift. This hands-on role provides shift-level support to front desk associates while delivering exceptional guest service and assisting with daily front office operations.
Working closely with the Front Office Manager, the Front Desk Supervisor helps ensure smooth arrivals and departures, effective communication, adherence to service standards, and a welcoming luxury guest experience.
Essential Responsibilities
Front Office Operations & Guest Service
  • Provide shift-level guidance and operational support to front desk associates during assigned shifts.
  • Assist with guest arrivals, departures, room assignments, reservations, billing questions, and account concerns.
  • Monitor arrivals, departures, VIP guests, special requests, occupancy information, and room status updates.
  • Review shift notes and communicate operational priorities, service expectations, and important guest information.
  • Follow established front desk procedures, hotel standards, and brand guidelines.
  • Deliver Forbes-level guest service and assist with guest requests, concerns, and service recovery opportunities.
  • Maintain a professional and welcoming presence in the lobby and front desk area.
  • Escalate complex guest concerns or operational issues to management.

Team & Operational Support
  • Support front desk associates with procedures, service standards, and daily operational needs.
  • Assist new associates with training support and understanding front desk processes.
  • Answer routine operational questions and provide assistance during busy periods.
  • Communicate observations and operational concerns to the Front Office Manager.
  • Promote teamwork, communication, and a positive work environment.
  • Assist with break coverage and shift organization as needed.
  • Provide support to other guest service areas as needed to create a seamless guest experience.

Administrative & Financial Responsibilities
  • Follow established cash handling and front desk accounting procedures.
  • Assist with cashier balancing, shift audits, and required documentation.
  • Review guest folios and assist with billing discrepancies.
  • Process approved payments, adjustments, refunds, and deposits according to hotel procedures.
  • Maintain confidentiality of guest information and hotel records.
  • Complete required shift reports and maintain accurate guest and operational records.
  • Follow established rate, upgrade, and inventory procedures while assisting guests with room options.
  • Assist the Front Office Manager with daily operational needs, training support, and implementation of established procedures.
  • Complete pre- and post-shift duties as assigned.

Communication, Safety & Compliance
  • Communicate with Housekeeping, Engineering, Security, and other departments regarding guest needs and operational updates.
  • Provide accurate shift notes and escalate safety concerns, incidents, or service issues appropriately.
  • Monitor lobby presentation, front office equipment, supplies, and operational readiness.
  • Support lost-and-found procedures and maintain a safe environment for guests and employees.
  • Follow all hotel policies, procedures, safety requirements, reporting standards, and service expectations.

Technology & Systems
  • Utilize Property Management Systems (Maestro, Opera, or similar), reservation platforms, and POS systems.
  • Maintain accurate guest profiles, reservations, and operational records.
  • Utilize Microsoft Office applications (Outlook, Word, Excel, Teams) for assigned reporting and communication.
  • Use front office systems and reports to support daily operations.
  • Report system issues and coordinate support requests as needed.
  • Adapt to new technologies that enhance operational efficiency and guest service.

Qualifications & Skills
  • Previous hotel front desk or guest service experience required.
  • Previous lead or supervisory experience preferred.
  • Knowledge of front office operations and guest-facing hospitality standards.
  • Strong communication, organization, and problem-solving skills.
  • Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
  • Ability to follow procedures and provide support to team members.
  • Experience with hotel property management systems preferred.
  • Ability to work evenings, weekends, holidays, and varying schedules as needed.
  • Ability to obtain or maintain required certifications, including Food Safety and Responsible Beverage Service (RBS), if applicable.

Physical Requirements
  • Ability to stand and walk for extended periods while performing Front Office responsibilities.
  • Ability to lift, push, pull, and carry up to 40 pounds as needed.
  • Ability to work indoors and outdoors in varying conditions.
  • Ability to navigate guest areas and operational spaces while supporting guest needs.
  • Ability to work flexible schedules, including evenings, weekends, holidays, extended shifts, and peak business periods.

Working Conditions
  • Fast-paced luxury hospitality environment with frequent interaction with guests, clients, vendors, and employees.
  • Requires professionalism, adaptability, and the ability to respond appropriately in high-demand operational situations.
  • Exposure to varying weather conditions, temperatures, and typical hotel operating environments.

Core Competencies
  • Forbes Standards & Guest Service
  • Supervisor Skills
  • Communication
  • Team Support
  • Reliability
  • Problem Solving
  • Attention to Detail
  • Professionalism
  • Organization
  • Adaptability
  • Hospitality Mindset

About MacArthur Place
Originally a historic estate, MacArthur Place has evolved into Sonoma's premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center.
Our dedicated team is passionate about creating unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusion.
Equal Employment Opportunity
MacArthur Place Hotel & Spa is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities and reasonable accommodations in accordance with applicable laws and strive to foster an environment where every team member feels valued, respected, and empowered to succeed.
Other Duties:
This job posting provides an overview of responsibilities and is not intended to be an exhaustive list of duties. The Front Desk Supervisor must remain flexible to support hotel operations, business needs, special events, and changing priorities, including evenings, weekends, holidays, and extended hours as required.
Salary Description
$25-$28 an hour

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