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Entry Level It Help Desk Jobs in Renton, WA (NOW HIRING)

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Respond to help desk requests, prioritize issues, and ensure timely and professional resolution ... Associate degree in Information Technology, Computer Science, or a related field preferred.

HireNow Staffing

IT Intern (R2862)

Seattle, WA

$21 - $25/hr

Previous internship, campus IT support, help desk, or technical support experience. * Familiarity with Microsoft 365, Active Directory, or cloud-based collaboration platforms. * Basic understanding ...

Impinj

IT Support Analyst

Seattle, WA

$63K - $90K/yr

Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users * Set up and decommission user accounts across network domain, Exchange ...

Impinj

IT Support Analyst

Seattle, WA · On-site

$63K - $90K/yr

Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users * Set up and decommission user accounts across network domain, Exchange ...

Impinj

IT Support Analyst

Seattle, WA · On-site

$63K - $90K/yr

Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users * Set up and decommission user accounts across network domain, Exchange ...

ISOFUSION INC

Systems and Network Technician

Tacoma, WA · On-site

$45K - $60K/yr

This role is designed for an IT professional looking to advance beyond traditional help desk responsibilities and gain hands-on experience managing enterprise infrastructure. The successful candidate ...

Allwire Technologies

IT Technician

Redmond, WA · On-site

Allwire Technologies is a boutique managed IT services company, based in Redmond, solving complex ... Use help desk and RMM software such as Spiceworks and NinjaOne (NinjaRMM) for comprehensive client ...

Allwire Technologies

IT Technician

Redmond, WA · On-site

Allwire Technologies is a boutique managed IT services company, based in Redmond, solving complex ... Use help desk and RMM software such as Spiceworks and NinjaOne (NinjaRMM) for comprehensive client ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Renton, WA

Entry Level It Help Desk information

See Renton, WA salary details

$14

$26

$38

How much do entry level it help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level it help desk in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
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Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Renton, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $54,165 per year, or $26 per hour.

IT Helpdesk Technician - Tier 2

Allied Restoration, Inc.

Kent, WA • On-site

$50K - $65K/yr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

IT Helpdesk Technician – Tier 2

Location: Seattle, WA

Employment Type: Full-Time

Salary Range: $50,000–$65,000 per year, depending on experience

Work Arrangement: On-site

Position Summary

We are seeking an experienced and service-oriented Tier 2 IT Helpdesk Technician to provide day-to-day technical support for our employees and technology systems. This role goes beyond basic Tier 1 support and password resets. We are looking for someone who can independently troubleshoot hardware, software, network, email, and mobile-device issues while providing responsive and professional support to our team.

The ideal candidate is hands-on, resourceful, patient, and comfortable working directly with employees who have varying levels of technical experience. You should be able to diagnose issues, communicate solutions clearly, and know when a problem requires escalation.

Key Responsibilities

• Provide Tier 2 technical support for desktops, laptops, mobile devices, software, and user accounts.

• Troubleshoot and resolve issues involving Windows 11 and Windows desktop environments.

• Administer and support Microsoft 365, Microsoft Active Directory, and user accounts.

• Support Microsoft Exchange and Exchange Online, including email configuration and troubleshooting.

• Manage and troubleshoot mobile devices using Mobile Device Management (MDM) solutions.

• Support Apple devices and Apple Business Manager (ABM).

• Diagnose basic network connectivity, Wi-Fi, printer, VPN, and peripheral issues.

• Install, configure, maintain, and troubleshoot computers, software, and other IT equipment.

• Provide support for Microsoft Office applications, including Outlook, Word, Excel, Teams, and related applications.

• Assist with employee onboarding and offboarding, including account setup, equipment deployment, access permissions, and device recovery.

• Document technical issues, resolutions, equipment, and recurring problems.

• Identify opportunities to improve IT processes, security, system reliability, and the overall employee experience.

• Coordinate with outside IT vendors or higher-level technical resources when escalation is necessary.

Required Qualifications

• Previous experience in an IT Helpdesk, Desktop Support, or Tier 2 technical support role.

• Hands-on experience with:

o Microsoft 365

o Microsoft Active Directory

o Microsoft Exchange/Exchange Online

o Windows 11 and Windows desktop support

o Mobile Device Management (MDM)

o Apple device management and Apple Business Manager (ABM)

o Microsoft Office applications

o Basic networking and connectivity troubleshooting

• Strong problem-solving and troubleshooting skills.

• Ability to communicate technical information clearly to non-technical users.

• Strong customer-service mindset and professional communication skills.

• Ability to prioritize multiple requests and work independently.

• Reliable, organized, and comfortable taking ownership of issues through resolution.

Preferred Qualifications

Experience with IT security practices, user-access management, hardware deployment, network troubleshooting, vendor coordination, and supporting a multi-location organization is a plus.

Compensation & Benefits

Salary: $50,000–$65,000 annually, based on experience and qualifications.

Cell phone & Laptop provided

Benefits may include health insurance, retirement plan or 401(k), paid time off, and other company-sponsored benefits.