Entry Level Ibm Support Jobs (NOW HIRING)

WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos St, Austin, Texas in the IT Infrastructure Services department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
Seeking an IT professional to design, develop and support enterprise-grade document processing solutions, while adhering to Software Development Life Cycle (SDLC) standards. This role focuses on developing document-intensive workflows using intelligent capture technologies, enabling accurate data extraction, classification, and integration with downstream business systems.

The ideal candidate will bring strong development experience in C#/.Net along with expertise in enterprise content repositories such as IBM FileNet for secure document storage, retrieval and lifecycle management. Must have the ability to communicate in a professional, customer-focused manner.

WHAT YOU WILL DO:
The Software Engineer (Programmer IV) performs advanced (senior-level) computer programming and full lifecycle software development. Responsibilities involve driving projects from conception to completion through the analysis, design, and documentation of logical, structured programs and systems. The objective is to automate processes, deliver innovative IT solutions for evolving mission-critical business systems, and improve the efficiency of existing systems. Key activities include planning, design, problem-solving, debugging, coding, testing, implementation, and production support. Work is performed under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Maintains a reliable predictable work schedule. May provide guidance or oversee the work of others. May be called upon to work outside of normal business hours to complete urgent assignments or troubleshoot critical issues.

YOU WILL BE TRUSTED TO:
-Design, configure, and implement solutions using OpenText Intelligent Capture / IDP platforms
-Develop and maintain scan jobs and batch processing rules
-Develop document classification, data extraction, and validation models for structured and unstructured content
-Build and maintain capture workflows, including ingestion, routing, and exception handling
-Optimize OCR and document processing accuracy
-Develop custom components, services, and integrations using C#/.NET
-Integrate capture solutions with enterprise systems, including ECM platforms such as IBM FileNet
-Perform testing (unit, integration, UAT) and troubleshoot production issues
-Lead presentations, or system demonstrations
-Support production systems, upgrades, and continuous improvements
-Troubleshoot batch processing errors, performance issues and data inconsistencies
-Maintain technical documentation, solution designs, and deployment guides
-Ensure that all procedures and specifications related to disaster recovery efforts are properly maintained
-Assist in creation of purchase orders, contracts (statement of work) associated with projects assigned to the (Business Systems Integration) BSI team
-Collaborate with and customers to translate requirements into technical workflows
-Cultivate a relationship with customers based on competency, trust, and delivering tangible results to business needs
-Promote an image of IT excellence
-Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern TWC IT
-Perform other duties as assigned to maintain IT operations

YOU ARE A GREAT FIT WITH:   
-Programming & Technical Skills
Languages: 

C

# / .NET
Database Skills: 
-Structured Query Language (SQL) Tools for DB2 or SQL Server.
-Writing queries for lookups, validation, and exports
-Stored procedures
APIs & Integration
-Captiva APIs
-REST / SOAP web services
-Integration with:

O

penText Content Server (Documentum, Extended ECM)

 

ERP / CRM systems and Enterprise Content Management systems
Document & Imaging Knowledge: 
-Hands-on experience with OpenText Capture, Intelligent Capture, or similar platforms
-Experience installing and troubleshooting scanning systems.
-Mapping business requirements into scan job configurations
-OCR technologies and document processing
-Data extraction, classification, and validation techniques
-Workflow design and automation
-Knowledge of barcode standards
-Image enhancement techniques
-Image formats
-Familiarity with enterprise content governance and records management
Deployment & Support Skills
-Captiva or similar data capture server installation & configuration
-Performance tuning (batch size, OCR load, threading)
-Debugging production capture issues
-Version upgrades and migrations
-Experience working in Agile/Scrum environments
-Strong analytical and problem-solving skills
-Experience with Microsoft Office, Visio, and Project

YOU QUALIFY WITH:

F

our years of full-time experience in data processing, computer science, computer programming, systems analysis, and/or relatedfield.
-Relevant academic credits may be applied toward experience qualifications for this position.
-One year of full-time in-service TWC experience classified as a Programmer III or Systems Analyst III with regular status will satisfy the minimum qualifications
YOU GAIN:
-A Family Friendly Certified Workplace.
-Competitive starting salary: $6,400.00 - $7,900.00/month
-Defined Retirement Benefit Plan
-Optional 401(k) and 457 accounts
-Medical Insurance
-Paid time off, including time for vacation, sick and family care leave
-Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.  

VETERANS: 
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf.  

HOW TO APPLY: 
To be considered, please complete an Application for Employment and apply on Taleo. 
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.