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Entry Level Helpdesk Jobs in Florence, AL (NOW HIRING)

Valvoline

Entry-level Lube Tech/Technician

Florence, AL · On-site

$15.50/hr

We will help you become an expert on our products, services, and company knowledge. JOB LOCATION: 418 Cox Creek Pkwy, FLORENCE, AL, 35630 At VIOC, "It all starts with our people." Creating a diverse ...

365 Freight USA

CDL-A Regional Truck Driver

Florence, AL · On-site

$83K - $102K/yr

... entry-level drivers. This position offers $1,600-$1,800 per week, paid training for qualified ... We help new CDL-A drivers develop the skills and confidence needed to succeed on the road. 365 ...

New

Burger King

Shift Manager

Russellville, AL · On-site

$11.50 - $14.75/hr

... help drive results through strong communication, attention to detail, and leading by example. If you're dependable, confident in making decisions, and ready to step into an entry-level leadership ...

Burger King

Shift Manager

Russellville, AL · On-site

$11.50 - $14.75/hr

... help drive results through strong communication, attention to detail, and leading by example. If you're dependable, confident in making decisions, and ready to step into an entry-level leadership ...

Carrols Corporation

Shift Manager

Russellville, AL · On-site

$11.50 - $14.75/hr

... help drive results through strong communication, attention to detail, and leading by example. If you're dependable, confident in making decisions, and ready to step into an entry-level leadership ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Florence, AL

Entry Level Helpdesk information

See Florence, AL salary details

$11

$20

$30

How much do entry level helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level helpdesk in Florence, AL is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Florence, AL?

The most popular types of Helpdesk jobs in Florence, AL are:

What cities near Florence, AL are hiring for Entry Level Helpdesk jobs?

Cities near Florence, AL with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Florence, AL as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,221 per year, or $20.8 per hour.

CDL-A Dry Van Driver - Home Weekly - New Grads Welcome

365 Freight USA

Muscle Shoals, AL • On-site

$76K - $93K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

We are hiring CDL-A recent graduates and entry-level drivers for our regional fleet. This is Entry level driving position with paid training, steady dry van freight, regular weekly home time, and weekly pay by direct deposit. If you have completed at least 120 hours of CDL instruction and are ready to start your trucking career with modern equipment and driver-focused support, this is a strong first step.

What We Offer

  • $1,600-$1,800 per week
  • Direct deposit every Friday
  • Safety and performance bonus opportunities
  • Paid 3-5 week training program for qualified new CDL graduates
  • Regional routes with regular weekly home time
  • Primarily no-touch dry van freight
  • High percentage of drop-and-hook freight
  • Assigned late-model 2024-2025 Freightliner or Kenworth tractors
  • Day-one medical, dental, and vision coverage
  • 401(k) with company match after eligibility
  • Paid time off, holidays, company-paid life and AD&D, pet and rider policies, and paid orientation

Route and Equipment Details

Drivers run regional routes with consistent freight and weekly home time. Freight is primarily dry van, no-touch, and includes a high amount of drop-and-hook work. You will be assigned a late-model Freightliner or Kenworth tractor and supported by an operations team focused on helping new drivers build safe, productive careers.

Qualifications

  • Valid CDL-A
  • Completion of at least 120 hours of CDL instruction for paid training eligibility
  • Satisfactory driving record
  • Able to meet DOT hiring requirements
  • Must pass a DOT physical and pre-employment drug test

About Us

365 Freight USA provides stable W2 employment, consistent freight, modern equipment, and practical support for drivers starting their careers. We focus on helping new CDL-A drivers build confidence, stay safe, and grow into long-term professional driving roles.

365 Freight USA is an Equal Opportunity Employer. We welcome qualified applicants and are committed to fair, respectful hiring practices.