ZipRecruiter

Log In

2

Entry Level Helpdesk Jobs in Birmingham, AL (NOW HIRING)

next page

Showing results 1-20

All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Birmingham, AL

Entry Level Helpdesk information

See Birmingham, AL salary details

$11

$21

$31

How much do entry level helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level helpdesk in Birmingham, AL is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Birmingham, AL?

The most popular types of Helpdesk jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Entry Level Helpdesk jobs?

Cities near Birmingham, AL with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Birmingham, AL as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $45,129 per year, or $21.7 per hour.

Entry-Level Event Assistant

WHITEBOARD BD

Birmingham, AL • On-site

$38K - $48K/yr

Other

Posted 7 days ago

Job description

Entry-Level Event Assistant

Birmingham, AL | Full-Time | Immediate Start | Full Training Provided


Looking for an entry-level role where you can build a career in events, sales, customer service, and business development? Whiteboard BD is hiring motivated individuals to join our team as Entry-Level Event Assistants.


In this customer-facing role, you'll represent leading brands at promotional events and live campaigns, engage with customers, build brand awareness, and support sales while developing valuable communication and leadership skills.


Key Responsibilities

  • Represent client brands at promotional events and live activations.
  • Engage with customers through face-to-face conversations.
  • Promote products and services while generating sales opportunities.
  • Assist with event setup, presentation, and customer experience.
  • Work with your team to achieve sales and event targets.


What We're Looking For

  • Excellent communication and people skills.
  • A positive attitude and willingness to learn.
  • Motivated, ambitious, and goal-oriented individuals.
  • Comfortable working in a fast-paced, customer-facing environment.
  • Experience in retail, hospitality, customer service, events, marketing, or sales is helpful but not required.


What You'll Receive

  • Weekly pay plus performance-based bonuses.
  • Full training and ongoing mentorship.
  • Fast-track progression into Team Leader and Management opportunities.
  • A supportive, energetic team culture.
  • Valuable experience in sales, marketing, events, customer engagement, and leadership.


If you're ready to launch your career with a growing company that invests in your development, apply today to join Whiteboard BD as our next Entry-Level Event Assistant.

Apply